Should I service requests at work that are not my department's responsibility?

The name of the pictureThe name of the pictureThe name of the pictureClash Royale CLAN TAG#URR8PPP





.everyoneloves__top-leaderboard:empty,.everyoneloves__mid-leaderboard:empty margin-bottom:0;







up vote
0
down vote

favorite












In my workplace, there are two IT departments, and each handles a different thing. The non-IT people at my workplace don't know the difference, and they're always sending stuff for the other IT department to my department. Sometimes I know how to fix issues that are incorrectly sent to my department. I am not sure though if I should service such requests or forward them onto the other IT department. In a recent example, a user started arguing with me and insulting me when I told him that we didn't deal with his issue, and that he'd need to contact the other IT department.






helping






share







New contributor




JRG is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.



















  • Ask your manager. It doesn't matter what we think or what other companies do, all that matters is what you are expected to do.
    – Philip Kendall
    5 mins ago

















up vote
0
down vote

favorite












In my workplace, there are two IT departments, and each handles a different thing. The non-IT people at my workplace don't know the difference, and they're always sending stuff for the other IT department to my department. Sometimes I know how to fix issues that are incorrectly sent to my department. I am not sure though if I should service such requests or forward them onto the other IT department. In a recent example, a user started arguing with me and insulting me when I told him that we didn't deal with his issue, and that he'd need to contact the other IT department.






helping






share







New contributor




JRG is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.



















  • Ask your manager. It doesn't matter what we think or what other companies do, all that matters is what you are expected to do.
    – Philip Kendall
    5 mins ago













up vote
0
down vote

favorite









up vote
0
down vote

favorite











In my workplace, there are two IT departments, and each handles a different thing. The non-IT people at my workplace don't know the difference, and they're always sending stuff for the other IT department to my department. Sometimes I know how to fix issues that are incorrectly sent to my department. I am not sure though if I should service such requests or forward them onto the other IT department. In a recent example, a user started arguing with me and insulting me when I told him that we didn't deal with his issue, and that he'd need to contact the other IT department.






helping






share







New contributor




JRG is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.











In my workplace, there are two IT departments, and each handles a different thing. The non-IT people at my workplace don't know the difference, and they're always sending stuff for the other IT department to my department. Sometimes I know how to fix issues that are incorrectly sent to my department. I am not sure though if I should service such requests or forward them onto the other IT department. In a recent example, a user started arguing with me and insulting me when I told him that we didn't deal with his issue, and that he'd need to contact the other IT department.






helping




helping





share







New contributor




JRG is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.










share







New contributor




JRG is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.








share



share






New contributor




JRG is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.









asked 8 mins ago









JRG

11




11




New contributor




JRG is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.





New contributor





JRG is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.






JRG is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.











  • Ask your manager. It doesn't matter what we think or what other companies do, all that matters is what you are expected to do.
    – Philip Kendall
    5 mins ago

















  • Ask your manager. It doesn't matter what we think or what other companies do, all that matters is what you are expected to do.
    – Philip Kendall
    5 mins ago
















Ask your manager. It doesn't matter what we think or what other companies do, all that matters is what you are expected to do.
– Philip Kendall
5 mins ago





Ask your manager. It doesn't matter what we think or what other companies do, all that matters is what you are expected to do.
– Philip Kendall
5 mins ago
















active

oldest

votes











Your Answer







StackExchange.ready(function()
var channelOptions =
tags: "".split(" "),
id: "423"
;
initTagRenderer("".split(" "), "".split(" "), channelOptions);

StackExchange.using("externalEditor", function()
// Have to fire editor after snippets, if snippets enabled
if (StackExchange.settings.snippets.snippetsEnabled)
StackExchange.using("snippets", function()
createEditor();
);

else
createEditor();

);

function createEditor()
StackExchange.prepareEditor(
heartbeatType: 'answer',
convertImagesToLinks: false,
noModals: false,
showLowRepImageUploadWarning: true,
reputationToPostImages: null,
bindNavPrevention: true,
postfix: "",
noCode: true, onDemand: true,
discardSelector: ".discard-answer"
,immediatelyShowMarkdownHelp:true
);



);






JRG is a new contributor. Be nice, and check out our Code of Conduct.









 

draft saved


draft discarded


















StackExchange.ready(
function ()
StackExchange.openid.initPostLogin('.new-post-login', 'https%3a%2f%2fworkplace.stackexchange.com%2fquestions%2f120170%2fshould-i-service-requests-at-work-that-are-not-my-departments-responsibility%23new-answer', 'question_page');

);

Post as a guest






















active

oldest

votes













active

oldest

votes









active

oldest

votes






active

oldest

votes








JRG is a new contributor. Be nice, and check out our Code of Conduct.









 

draft saved


draft discarded


















JRG is a new contributor. Be nice, and check out our Code of Conduct.












JRG is a new contributor. Be nice, and check out our Code of Conduct.











JRG is a new contributor. Be nice, and check out our Code of Conduct.













 


draft saved


draft discarded














StackExchange.ready(
function ()
StackExchange.openid.initPostLogin('.new-post-login', 'https%3a%2f%2fworkplace.stackexchange.com%2fquestions%2f120170%2fshould-i-service-requests-at-work-that-are-not-my-departments-responsibility%23new-answer', 'question_page');

);

Post as a guest
































































Comments

Post a Comment

Popular posts from this blog

What does second last employer means? [closed]

Image
Clash Royale CLAN TAG #URR8PPP .everyoneloves__top-leaderboard:empty,.everyoneloves__mid-leaderboard:empty margin-bottom:0; up vote -3 down vote favorite Say, for example I have worked in the following companies, Company A => 2010 - 2011 Company B => 2011 - 2012 Company C => 2012 - Till Date Company D => Have offer Now assume Company D is asking to submit documents from my second last employer. So from the list of companies given, which company would be qualified as second last employer? software-industry employer share | improve this question asked Aug 10 '14 at 5:16 Rajaprabhu Aravindasamy 559 1 6 13 closed as off-topic by Jim G., jmort253 ♦ Aug 11 '14 at 1:58 This question appears to be off-topic. The users who voted to close gave this specific reason: "Questions seeking advice on company-specific regulations, agreements, or policies should be directed to your manager or HR department. Questions that address...
Read more

Installing NextGIS Connect into QGIS 3?

Image
Clash Royale CLAN TAG #URR8PPP .everyoneloves__top-leaderboard:empty,.everyoneloves__mid-leaderboard:empty margin-bottom:0; up vote 1 down vote favorite Just acquired free version of NEXTGIS and trying to install the plugin for QGIS. It tells me it was not designed for version 3 of QGIS. How do I set up the QGIS-NEXTGIS interface then? qgis qgis-plugins nextgis share | improve this question edited 3 hours ago PolyGeo ♦ 51.9k 17 77 233 asked 4 hours ago IanGS 16 4 New contributor IanGS is a new contributor to this site. Take care in asking for clarification, commenting, and answering. Check out our Code of Conduct. add a comment  |  up vote 1 down vote favorite Just acquired free version of NEXTGIS and trying to install the plugin for QGIS. It tells me it was not designed for version 3 of QGIS. How do I set up the QGIS-NEXTGIS interface then? qgis qgis-plugin...
Read more

One-line joke

A one-liner is a joke that is delivered in a single line. A good one-liner is said to be pithy - concise and meaningful. [1] Comedians and actors use this comedic method as part of their act, e.g. Jimmy Carr, Tommy Cooper, Rodney Dangerfield, Norm Macdonald, Ken Dodd, Stewart Francis, Zach Galifianakis, Mitch Hedberg, Anthony Jeselnik, Milton Jones, Shappi Khorsandi, Jay London, Mark Linn-Baker, Demetri Martin, Groucho Marx, Dan Mintz, Emo Philips, Tim Vine, Steven Wright and Henny Youngman and Arnold Schwarzenegger. [ citation needed ] Many fictional characters are also known to deliver one-liners, including James Bond, who usually includes pithy and laconic quips after disposing of a villain. [ citation needed ] Examples "A baby seal walks into a club." "A dyslexic man walks into a bra." (Anonymous) "There are three types of people, those who can count and those who can't." "Venison's dear, isn't it?" (Jimmy Carr) "An escala...
Read more