Mixing
Should I service requests at work that are not my department's responsibility?
Clash Royale CLAN TAG#URR8PPP
.everyoneloves__top-leaderboard:empty,.everyoneloves__mid-leaderboard:empty margin-bottom:0;
up vote
0
down vote
favorite
In my workplace, there are two IT departments, and each handles a different thing. The non-IT people at my workplace don't know the difference, and they're always sending stuff for the other IT department to my department. Sometimes I know how to fix issues that are incorrectly sent to my department. I am not sure though if I should service such requests or forward them onto the other IT department. In a recent example, a user started arguing with me and insulting me when I told him that we didn't deal with his issue, and that he'd need to contact the other IT department.
helping
asked 8 mins ago
JRG
11
New contributor
JRG is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
add a comment |Â
up vote
0
down vote
favorite
In my workplace, there are two IT departments, and each handles a different thing. The non-IT people at my workplace don't know the difference, and they're always sending stuff for the other IT department to my department. Sometimes I know how to fix issues that are incorrectly sent to my department. I am not sure though if I should service such requests or forward them onto the other IT department. In a recent example, a user started arguing with me and insulting me when I told him that we didn't deal with his issue, and that he'd need to contact the other IT department.
helping
asked 8 mins ago
JRG
11
New contributor
JRG is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
Ask your manager. It doesn't matter what we think or what other companies do, all that matters is what you are expected to do.
– Philip Kendall
5 mins ago
add a comment |Â
up vote
0
down vote
favorite
up vote
0
down vote
favorite
In my workplace, there are two IT departments, and each handles a different thing. The non-IT people at my workplace don't know the difference, and they're always sending stuff for the other IT department to my department. Sometimes I know how to fix issues that are incorrectly sent to my department. I am not sure though if I should service such requests or forward them onto the other IT department. In a recent example, a user started arguing with me and insulting me when I told him that we didn't deal with his issue, and that he'd need to contact the other IT department.
helping
asked 8 mins ago
JRG
11
New contributor
JRG is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
In my workplace, there are two IT departments, and each handles a different thing. The non-IT people at my workplace don't know the difference, and they're always sending stuff for the other IT department to my department. Sometimes I know how to fix issues that are incorrectly sent to my department. I am not sure though if I should service such requests or forward them onto the other IT department. In a recent example, a user started arguing with me and insulting me when I told him that we didn't deal with his issue, and that he'd need to contact the other IT department.
helping
helping
asked 8 mins ago
JRG
11
New contributor
JRG is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
asked 8 mins ago
JRG
11
New contributor
JRG is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
asked 8 mins ago
JRG
11
New contributor
JRG is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
asked 8 mins ago
JRG
11
asked 8 mins ago
JRG
11
11
New contributor
JRG is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
New contributor
JRG is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
JRG is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
Ask your manager. It doesn't matter what we think or what other companies do, all that matters is what you are expected to do.
– Philip Kendall
5 mins ago
add a comment |Â
Ask your manager. It doesn't matter what we think or what other companies do, all that matters is what you are expected to do.
– Philip Kendall
5 mins ago
Ask your manager. It doesn't matter what we think or what other companies do, all that matters is what you are expected to do.
– Philip Kendall
5 mins ago
Ask your manager. It doesn't matter what we think or what other companies do, all that matters is what you are expected to do.
– Philip Kendall
5 mins ago
add a comment |Â
active
oldest
votes
active
oldest
votes
active
oldest
votes
active
oldest
votes
active
oldest
votes
JRG is a new contributor. Be nice, and check out our Code of Conduct.
JRG is a new contributor. Be nice, and check out our Code of Conduct.
JRG is a new contributor. Be nice, and check out our Code of Conduct.
JRG is a new contributor. Be nice, and check out our Code of Conduct.
Sign up or log in
StackExchange.ready(function ()
StackExchange.helpers.onClickDraftSave('#login-link');
);
Sign up using Google
Sign up using Facebook
Sign up using Email and Password
Post as a guest
StackExchange.ready(
function ()
StackExchange.openid.initPostLogin('.new-post-login', 'https%3a%2f%2fworkplace.stackexchange.com%2fquestions%2f120170%2fshould-i-service-requests-at-work-that-are-not-my-departments-responsibility%23new-answer', 'question_page');
);
Post as a guest
Sign up or log in
StackExchange.ready(function ()
StackExchange.helpers.onClickDraftSave('#login-link');
);
Sign up using Google
Sign up using Facebook
Sign up using Email and Password
Post as a guest
Sign up or log in
StackExchange.ready(function ()
StackExchange.helpers.onClickDraftSave('#login-link');
);
Sign up using Google
Sign up using Facebook
Sign up using Email and Password
Post as a guest
Sign up or log in
StackExchange.ready(function ()
StackExchange.helpers.onClickDraftSave('#login-link');
);
Sign up using Google
Sign up using Facebook
Sign up using Email and Password
Sign up using Google
Sign up using Facebook
Sign up using Email and Password
Ask your manager. It doesn't matter what we think or what other companies do, all that matters is what you are expected to do.
– Philip Kendall
5 mins ago