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How to tactfully resolve a discrepancy in pay over just one hour?
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For over a year I've been working for a marketing/staffing agency where I go to different retail stores to promote/demonstrate various products. I have had a very good relationship with this agency and it's important to me to maintain it.
The other day I received a call where they urgently needed someone to fill a shift. I agreed and said I could be there in about an hour. My prediction was wrong and I was there in about an hour and half, and I told them this. (This shift was scheduled at a very unusual time, there's a few set times that shifts normally start at but this one was different). The next day payroll informed me I would be paid for one hour less than I had actually worked. This confused me and when I asked why they said it's because I arrived late.
- I showed up closer to 30 minutes late, not a full hour
- With this work there is some flexibility in start/end times but 30 minutes is pushing it. However with urgent last minute bookings where they want someone asap it had been my understanding more flexibility is given
- there was some confusion when I first arrived and the store employees didn't know they had a sampling going on (most of the staff were Indian and had difficulty with English). This caused a bit of a delay getting started.
for the company that employees me, normally I have one point of contact but for some reason this time I had 3 which, combined with the previous point, complicated things because at first thought I was at the wrong location
- the work itself was not affected by the time of day I was doing it
- no one ever told me to go home so I worked the full length of the shift and want to get paid
Usually the company is very good and this is the first time it's ever happened. What can I do about this and still remain on good terms so they continue to give me work?
I have proof of approximately what time I started and finished. I had called the agency when the store clerk told me (incorrectly) they weren't having a sampling so that's in my call history. When I finished I had to pay for the product used and the time was on the receipt. I replied to the payroll email asking if they wanted to see this and they didn't reply.
Somewhat related, over the phone I was told I would get paid for my travel time and from the payroll email it sounds like I won't. Should I resolve the not getting paid for an hour issue first and then bring this up or should I do both at the same time? At minimum I'd like in writing what exactly the expectations are in situations like this.
salary contractors
asked 10 mins ago
Bertelem
846
add a comment |Â
up vote
1
down vote
favorite
For over a year I've been working for a marketing/staffing agency where I go to different retail stores to promote/demonstrate various products. I have had a very good relationship with this agency and it's important to me to maintain it.
The other day I received a call where they urgently needed someone to fill a shift. I agreed and said I could be there in about an hour. My prediction was wrong and I was there in about an hour and half, and I told them this. (This shift was scheduled at a very unusual time, there's a few set times that shifts normally start at but this one was different). The next day payroll informed me I would be paid for one hour less than I had actually worked. This confused me and when I asked why they said it's because I arrived late.
- I showed up closer to 30 minutes late, not a full hour
- With this work there is some flexibility in start/end times but 30 minutes is pushing it. However with urgent last minute bookings where they want someone asap it had been my understanding more flexibility is given
- there was some confusion when I first arrived and the store employees didn't know they had a sampling going on (most of the staff were Indian and had difficulty with English). This caused a bit of a delay getting started.
for the company that employees me, normally I have one point of contact but for some reason this time I had 3 which, combined with the previous point, complicated things because at first thought I was at the wrong location
- the work itself was not affected by the time of day I was doing it
- no one ever told me to go home so I worked the full length of the shift and want to get paid
Usually the company is very good and this is the first time it's ever happened. What can I do about this and still remain on good terms so they continue to give me work?
I have proof of approximately what time I started and finished. I had called the agency when the store clerk told me (incorrectly) they weren't having a sampling so that's in my call history. When I finished I had to pay for the product used and the time was on the receipt. I replied to the payroll email asking if they wanted to see this and they didn't reply.
Somewhat related, over the phone I was told I would get paid for my travel time and from the payroll email it sounds like I won't. Should I resolve the not getting paid for an hour issue first and then bring this up or should I do both at the same time? At minimum I'd like in writing what exactly the expectations are in situations like this.
salary contractors
asked 10 mins ago
Bertelem
846
add a comment |Â
up vote
1
down vote
favorite
up vote
1
down vote
favorite
For over a year I've been working for a marketing/staffing agency where I go to different retail stores to promote/demonstrate various products. I have had a very good relationship with this agency and it's important to me to maintain it.
The other day I received a call where they urgently needed someone to fill a shift. I agreed and said I could be there in about an hour. My prediction was wrong and I was there in about an hour and half, and I told them this. (This shift was scheduled at a very unusual time, there's a few set times that shifts normally start at but this one was different). The next day payroll informed me I would be paid for one hour less than I had actually worked. This confused me and when I asked why they said it's because I arrived late.
- I showed up closer to 30 minutes late, not a full hour
- With this work there is some flexibility in start/end times but 30 minutes is pushing it. However with urgent last minute bookings where they want someone asap it had been my understanding more flexibility is given
- there was some confusion when I first arrived and the store employees didn't know they had a sampling going on (most of the staff were Indian and had difficulty with English). This caused a bit of a delay getting started.
for the company that employees me, normally I have one point of contact but for some reason this time I had 3 which, combined with the previous point, complicated things because at first thought I was at the wrong location
- the work itself was not affected by the time of day I was doing it
- no one ever told me to go home so I worked the full length of the shift and want to get paid
Usually the company is very good and this is the first time it's ever happened. What can I do about this and still remain on good terms so they continue to give me work?
I have proof of approximately what time I started and finished. I had called the agency when the store clerk told me (incorrectly) they weren't having a sampling so that's in my call history. When I finished I had to pay for the product used and the time was on the receipt. I replied to the payroll email asking if they wanted to see this and they didn't reply.
Somewhat related, over the phone I was told I would get paid for my travel time and from the payroll email it sounds like I won't. Should I resolve the not getting paid for an hour issue first and then bring this up or should I do both at the same time? At minimum I'd like in writing what exactly the expectations are in situations like this.
salary contractors
asked 10 mins ago
Bertelem
846
For over a year I've been working for a marketing/staffing agency where I go to different retail stores to promote/demonstrate various products. I have had a very good relationship with this agency and it's important to me to maintain it.
The other day I received a call where they urgently needed someone to fill a shift. I agreed and said I could be there in about an hour. My prediction was wrong and I was there in about an hour and half, and I told them this. (This shift was scheduled at a very unusual time, there's a few set times that shifts normally start at but this one was different). The next day payroll informed me I would be paid for one hour less than I had actually worked. This confused me and when I asked why they said it's because I arrived late.
- I showed up closer to 30 minutes late, not a full hour
- With this work there is some flexibility in start/end times but 30 minutes is pushing it. However with urgent last minute bookings where they want someone asap it had been my understanding more flexibility is given
- there was some confusion when I first arrived and the store employees didn't know they had a sampling going on (most of the staff were Indian and had difficulty with English). This caused a bit of a delay getting started.
for the company that employees me, normally I have one point of contact but for some reason this time I had 3 which, combined with the previous point, complicated things because at first thought I was at the wrong location
- the work itself was not affected by the time of day I was doing it
- no one ever told me to go home so I worked the full length of the shift and want to get paid
Usually the company is very good and this is the first time it's ever happened. What can I do about this and still remain on good terms so they continue to give me work?
I have proof of approximately what time I started and finished. I had called the agency when the store clerk told me (incorrectly) they weren't having a sampling so that's in my call history. When I finished I had to pay for the product used and the time was on the receipt. I replied to the payroll email asking if they wanted to see this and they didn't reply.
Somewhat related, over the phone I was told I would get paid for my travel time and from the payroll email it sounds like I won't. Should I resolve the not getting paid for an hour issue first and then bring this up or should I do both at the same time? At minimum I'd like in writing what exactly the expectations are in situations like this.
salary contractors
salary contractors
asked 10 mins ago
Bertelem
846
asked 10 mins ago
Bertelem
846
asked 10 mins ago
Bertelem
846
asked 10 mins ago
Bertelem
846
asked 10 mins ago
Bertelem
846
846
add a comment |Â
add a comment |Â
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