Mixing
Valid ESTA for US, but not allowed to check in
Clash Royale CLAN TAG#URR8PPP
up vote
2
down vote
favorite
I have an ESTA for the US, valid until Mar 20, 2020. I have confirmed the ESTA is still valid on the U.S. Customs and Border Protection site. However, the airline I have a flight booked with will not allow me to check in online due to not having a valid ESTA/VISA/etc.
Does this mean I'm not going to be allowed on the flight or is it simply a problem with the online check-in? And if I'm allowed on the flight, should I expect issues on arrival in the US?
international-travel esta check-in
asked 3 hours ago
William Mariager
1114
New contributor
William Mariager is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
add a comment |Â
up vote
2
down vote
favorite
I have an ESTA for the US, valid until Mar 20, 2020. I have confirmed the ESTA is still valid on the U.S. Customs and Border Protection site. However, the airline I have a flight booked with will not allow me to check in online due to not having a valid ESTA/VISA/etc.
Does this mean I'm not going to be allowed on the flight or is it simply a problem with the online check-in? And if I'm allowed on the flight, should I expect issues on arrival in the US?
international-travel esta check-in
asked 3 hours ago
William Mariager
1114
New contributor
William Mariager is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
1
Don’t worry. It’s more of an airline system issue. If your ESTA is valid they will be able to verify it when you go for counter check in.
– Hanky Panky
3 hours ago
1
It could be a passport number mismatch. You may want to double-check that you've entered the passport number correctly both in ESTA and in the airline's system. @HankyPanky aside from a number mismatch or a communication error, I can't imagine what would allow the ground staff to match the ESTA when the online system could not. Do you have an idea about that?
– phoog
2 hours ago
@phoog, I've checked and verified that they indeed match. I've used the ESTA without issue in the past. I spoke to the travel agency and they said the same as Hanky Panky did. I'll await answers, but if none come, I'll add my own answer with how it went and any information the check-in counter might give.
– William Mariager
2 hours ago
It has, utterly nothing, to do with a "passport number mismatch". It's completely normal.
– Fattie
1 hour ago
add a comment |Â
up vote
2
down vote
favorite
up vote
2
down vote
favorite
I have an ESTA for the US, valid until Mar 20, 2020. I have confirmed the ESTA is still valid on the U.S. Customs and Border Protection site. However, the airline I have a flight booked with will not allow me to check in online due to not having a valid ESTA/VISA/etc.
Does this mean I'm not going to be allowed on the flight or is it simply a problem with the online check-in? And if I'm allowed on the flight, should I expect issues on arrival in the US?
international-travel esta check-in
asked 3 hours ago
William Mariager
1114
New contributor
William Mariager is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
I have an ESTA for the US, valid until Mar 20, 2020. I have confirmed the ESTA is still valid on the U.S. Customs and Border Protection site. However, the airline I have a flight booked with will not allow me to check in online due to not having a valid ESTA/VISA/etc.
Does this mean I'm not going to be allowed on the flight or is it simply a problem with the online check-in? And if I'm allowed on the flight, should I expect issues on arrival in the US?
international-travel esta check-in
international-travel esta check-in
asked 3 hours ago
William Mariager
1114
New contributor
William Mariager is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
asked 3 hours ago
William Mariager
1114
New contributor
William Mariager is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
asked 3 hours ago
William Mariager
1114
New contributor
William Mariager is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
asked 3 hours ago
William Mariager
1114
asked 3 hours ago
William Mariager
1114
1114
New contributor
William Mariager is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
New contributor
William Mariager is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
William Mariager is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
1
Don’t worry. It’s more of an airline system issue. If your ESTA is valid they will be able to verify it when you go for counter check in.
– Hanky Panky
3 hours ago
1
It could be a passport number mismatch. You may want to double-check that you've entered the passport number correctly both in ESTA and in the airline's system. @HankyPanky aside from a number mismatch or a communication error, I can't imagine what would allow the ground staff to match the ESTA when the online system could not. Do you have an idea about that?
– phoog
2 hours ago
@phoog, I've checked and verified that they indeed match. I've used the ESTA without issue in the past. I spoke to the travel agency and they said the same as Hanky Panky did. I'll await answers, but if none come, I'll add my own answer with how it went and any information the check-in counter might give.
– William Mariager
2 hours ago
It has, utterly nothing, to do with a "passport number mismatch". It's completely normal.
– Fattie
1 hour ago
add a comment |Â
1
Don’t worry. It’s more of an airline system issue. If your ESTA is valid they will be able to verify it when you go for counter check in.
– Hanky Panky
3 hours ago
1
It could be a passport number mismatch. You may want to double-check that you've entered the passport number correctly both in ESTA and in the airline's system. @HankyPanky aside from a number mismatch or a communication error, I can't imagine what would allow the ground staff to match the ESTA when the online system could not. Do you have an idea about that?
– phoog
2 hours ago
@phoog, I've checked and verified that they indeed match. I've used the ESTA without issue in the past. I spoke to the travel agency and they said the same as Hanky Panky did. I'll await answers, but if none come, I'll add my own answer with how it went and any information the check-in counter might give.
– William Mariager
2 hours ago
It has, utterly nothing, to do with a "passport number mismatch". It's completely normal.
– Fattie
1 hour ago
1
1
Don’t worry. It’s more of an airline system issue. If your ESTA is valid they will be able to verify it when you go for counter check in.
– Hanky Panky
3 hours ago
Don’t worry. It’s more of an airline system issue. If your ESTA is valid they will be able to verify it when you go for counter check in.
– Hanky Panky
3 hours ago
1
1
It could be a passport number mismatch. You may want to double-check that you've entered the passport number correctly both in ESTA and in the airline's system. @HankyPanky aside from a number mismatch or a communication error, I can't imagine what would allow the ground staff to match the ESTA when the online system could not. Do you have an idea about that?
– phoog
2 hours ago
It could be a passport number mismatch. You may want to double-check that you've entered the passport number correctly both in ESTA and in the airline's system. @HankyPanky aside from a number mismatch or a communication error, I can't imagine what would allow the ground staff to match the ESTA when the online system could not. Do you have an idea about that?
– phoog
2 hours ago
@phoog, I've checked and verified that they indeed match. I've used the ESTA without issue in the past. I spoke to the travel agency and they said the same as Hanky Panky did. I'll await answers, but if none come, I'll add my own answer with how it went and any information the check-in counter might give.
– William Mariager
2 hours ago
@phoog, I've checked and verified that they indeed match. I've used the ESTA without issue in the past. I spoke to the travel agency and they said the same as Hanky Panky did. I'll await answers, but if none come, I'll add my own answer with how it went and any information the check-in counter might give.
– William Mariager
2 hours ago
It has, utterly nothing, to do with a "passport number mismatch". It's completely normal.
– Fattie
1 hour ago
It has, utterly nothing, to do with a "passport number mismatch". It's completely normal.
– Fattie
1 hour ago
add a comment |Â
3 Answers
3
active
oldest
votes
up vote
2
down vote
I had the same problem last year. When we got to the check in desk they first assumed we didn't have our ESTA. After we convinced them our ESTA was in order we spent over 30 minutes waiting while the attendant made calls. In the end everything worked out but I would recommend reserving a bit more to check in.
answered 1 hour ago
martijnve
1211
New contributor
martijnve is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
add a comment |Â
up vote
2
down vote
I couldn't check in online a couple weeks ago because I was selected for extra screening (Secondary Security Screening Selection ). I think that's what's probably also happening to you. You can simply check in at the airport.
From what I can tell, a few people on each flight to the US are selected this way. I asked the gate agent and the selection is supposedly random, which might not be completely true from what I read online e.g. your name matches with someone on a no-fly list, you have a one-way ticket or similar things can supposedly trigger it. The screening itself is actually pretty benign. They swiped my carry on and shoes for explosives. It was probably about 3 mins overall. (I flew out of FRA).
answered 1 hour ago
Lucas
33817
add a comment |Â
up vote
1
down vote
It's totally, 100%, normal that airline web systems say "You cannot check in online".
Quite simply, you just check in "at the desk" at the airport, like in the old days.
There is absolutely nothing to worry about.
It literally means:
the check-in agents need to eyeball your documents before they can stamp you DOCS-OK.
That's all it means, nothing else.
answered 1 hour ago
Fattie
3,99911858
add a comment |Â
3 Answers
3
active
oldest
votes
3 Answers
3
active
oldest
votes
active
oldest
votes
active
oldest
votes
up vote
2
down vote
I had the same problem last year. When we got to the check in desk they first assumed we didn't have our ESTA. After we convinced them our ESTA was in order we spent over 30 minutes waiting while the attendant made calls. In the end everything worked out but I would recommend reserving a bit more to check in.
answered 1 hour ago
martijnve
1211
New contributor
martijnve is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
add a comment |Â
up vote
2
down vote
I had the same problem last year. When we got to the check in desk they first assumed we didn't have our ESTA. After we convinced them our ESTA was in order we spent over 30 minutes waiting while the attendant made calls. In the end everything worked out but I would recommend reserving a bit more to check in.
answered 1 hour ago
martijnve
1211
New contributor
martijnve is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
add a comment |Â
up vote
2
down vote
up vote
2
down vote
I had the same problem last year. When we got to the check in desk they first assumed we didn't have our ESTA. After we convinced them our ESTA was in order we spent over 30 minutes waiting while the attendant made calls. In the end everything worked out but I would recommend reserving a bit more to check in.
answered 1 hour ago
martijnve
1211
New contributor
martijnve is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
I had the same problem last year. When we got to the check in desk they first assumed we didn't have our ESTA. After we convinced them our ESTA was in order we spent over 30 minutes waiting while the attendant made calls. In the end everything worked out but I would recommend reserving a bit more to check in.
answered 1 hour ago
martijnve
1211
New contributor
martijnve is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
answered 1 hour ago
martijnve
1211
New contributor
martijnve is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
answered 1 hour ago
martijnve
1211
answered 1 hour ago
martijnve
1211
1211
New contributor
martijnve is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
New contributor
martijnve is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
martijnve is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
add a comment |Â
add a comment |Â
up vote
2
down vote
I couldn't check in online a couple weeks ago because I was selected for extra screening (Secondary Security Screening Selection ). I think that's what's probably also happening to you. You can simply check in at the airport.
From what I can tell, a few people on each flight to the US are selected this way. I asked the gate agent and the selection is supposedly random, which might not be completely true from what I read online e.g. your name matches with someone on a no-fly list, you have a one-way ticket or similar things can supposedly trigger it. The screening itself is actually pretty benign. They swiped my carry on and shoes for explosives. It was probably about 3 mins overall. (I flew out of FRA).
answered 1 hour ago
Lucas
33817
add a comment |Â
up vote
2
down vote
I couldn't check in online a couple weeks ago because I was selected for extra screening (Secondary Security Screening Selection ). I think that's what's probably also happening to you. You can simply check in at the airport.
From what I can tell, a few people on each flight to the US are selected this way. I asked the gate agent and the selection is supposedly random, which might not be completely true from what I read online e.g. your name matches with someone on a no-fly list, you have a one-way ticket or similar things can supposedly trigger it. The screening itself is actually pretty benign. They swiped my carry on and shoes for explosives. It was probably about 3 mins overall. (I flew out of FRA).
answered 1 hour ago
Lucas
33817
add a comment |Â
up vote
2
down vote
up vote
2
down vote
I couldn't check in online a couple weeks ago because I was selected for extra screening (Secondary Security Screening Selection ). I think that's what's probably also happening to you. You can simply check in at the airport.
From what I can tell, a few people on each flight to the US are selected this way. I asked the gate agent and the selection is supposedly random, which might not be completely true from what I read online e.g. your name matches with someone on a no-fly list, you have a one-way ticket or similar things can supposedly trigger it. The screening itself is actually pretty benign. They swiped my carry on and shoes for explosives. It was probably about 3 mins overall. (I flew out of FRA).
answered 1 hour ago
Lucas
33817
I couldn't check in online a couple weeks ago because I was selected for extra screening (Secondary Security Screening Selection ). I think that's what's probably also happening to you. You can simply check in at the airport.
From what I can tell, a few people on each flight to the US are selected this way. I asked the gate agent and the selection is supposedly random, which might not be completely true from what I read online e.g. your name matches with someone on a no-fly list, you have a one-way ticket or similar things can supposedly trigger it. The screening itself is actually pretty benign. They swiped my carry on and shoes for explosives. It was probably about 3 mins overall. (I flew out of FRA).
answered 1 hour ago
Lucas
33817
edited 1 hour ago
answered 1 hour ago
Lucas
33817
answered 1 hour ago
Lucas
33817
answered 1 hour ago
Lucas
33817
33817
add a comment |Â
add a comment |Â
up vote
1
down vote
It's totally, 100%, normal that airline web systems say "You cannot check in online".
Quite simply, you just check in "at the desk" at the airport, like in the old days.
There is absolutely nothing to worry about.
It literally means:
the check-in agents need to eyeball your documents before they can stamp you DOCS-OK.
That's all it means, nothing else.
answered 1 hour ago
Fattie
3,99911858
add a comment |Â
up vote
1
down vote
It's totally, 100%, normal that airline web systems say "You cannot check in online".
Quite simply, you just check in "at the desk" at the airport, like in the old days.
There is absolutely nothing to worry about.
It literally means:
the check-in agents need to eyeball your documents before they can stamp you DOCS-OK.
That's all it means, nothing else.
answered 1 hour ago
Fattie
3,99911858
add a comment |Â
up vote
1
down vote
up vote
1
down vote
It's totally, 100%, normal that airline web systems say "You cannot check in online".
Quite simply, you just check in "at the desk" at the airport, like in the old days.
There is absolutely nothing to worry about.
It literally means:
the check-in agents need to eyeball your documents before they can stamp you DOCS-OK.
That's all it means, nothing else.
answered 1 hour ago
Fattie
3,99911858
It's totally, 100%, normal that airline web systems say "You cannot check in online".
Quite simply, you just check in "at the desk" at the airport, like in the old days.
There is absolutely nothing to worry about.
It literally means:
the check-in agents need to eyeball your documents before they can stamp you DOCS-OK.
That's all it means, nothing else.
answered 1 hour ago
Fattie
3,99911858
answered 1 hour ago
Fattie
3,99911858
answered 1 hour ago
Fattie
3,99911858
answered 1 hour ago
Fattie
3,99911858
3,99911858
add a comment |Â
add a comment |Â
William Mariager is a new contributor. Be nice, and check out our Code of Conduct.
William Mariager is a new contributor. Be nice, and check out our Code of Conduct.
William Mariager is a new contributor. Be nice, and check out our Code of Conduct.
William Mariager is a new contributor. Be nice, and check out our Code of Conduct.
Sign up or log in
StackExchange.ready(function ()
StackExchange.helpers.onClickDraftSave('#login-link');
);
Sign up using Google
Sign up using Facebook
Sign up using Email and Password
Post as a guest
StackExchange.ready(
function ()
StackExchange.openid.initPostLogin('.new-post-login', 'https%3a%2f%2ftravel.stackexchange.com%2fquestions%2f124862%2fvalid-esta-for-us-but-not-allowed-to-check-in%23new-answer', 'question_page');
);
Post as a guest
Sign up or log in
StackExchange.ready(function ()
StackExchange.helpers.onClickDraftSave('#login-link');
);
Sign up using Google
Sign up using Facebook
Sign up using Email and Password
Post as a guest
Sign up or log in
StackExchange.ready(function ()
StackExchange.helpers.onClickDraftSave('#login-link');
);
Sign up using Google
Sign up using Facebook
Sign up using Email and Password
Post as a guest
Sign up or log in
StackExchange.ready(function ()
StackExchange.helpers.onClickDraftSave('#login-link');
);
Sign up using Google
Sign up using Facebook
Sign up using Email and Password
Sign up using Google
Sign up using Facebook
Sign up using Email and Password
1
Don’t worry. It’s more of an airline system issue. If your ESTA is valid they will be able to verify it when you go for counter check in.
– Hanky Panky
3 hours ago
1
It could be a passport number mismatch. You may want to double-check that you've entered the passport number correctly both in ESTA and in the airline's system. @HankyPanky aside from a number mismatch or a communication error, I can't imagine what would allow the ground staff to match the ESTA when the online system could not. Do you have an idea about that?
– phoog
2 hours ago
@phoog, I've checked and verified that they indeed match. I've used the ESTA without issue in the past. I spoke to the travel agency and they said the same as Hanky Panky did. I'll await answers, but if none come, I'll add my own answer with how it went and any information the check-in counter might give.
– William Mariager
2 hours ago
It has, utterly nothing, to do with a "passport number mismatch". It's completely normal.
– Fattie
1 hour ago