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My manager wants me to start facing with clients without proper training..?
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So I've been with the company for eight months and it's been hard getting proper training I needed to do the job. I almost have to beg/bother my colleagues to help me since there is no offical training program/protocol in place.
As a result, I was told it takes couple years until I am fully knowledgeable enough to start facing clients directly. I spent my first four months really just being in meetings that I didn't really know anything being discussed since I had no background knowledge. That was when I was hired, my manager and team lead both have now left and we got a new manager who now wants me start facing clients.
I brought up what I was told during hiring that it takes couple of years and that I felt I have not had enough proper training. Her response was "We have to hit the ground running" I feel this would hurt clients as I would not be able to answer their questions and considering these clients are spending lots of money, telling them incorrect answers would jeopardize our contracts.
new-job training clients
edited 2 mins ago
Ernest Friedman-Hill
3,05621420
asked 5 hours ago
LegendofLegends
1414
add a comment |Â
up vote
-1
down vote
favorite
So I've been with the company for eight months and it's been hard getting proper training I needed to do the job. I almost have to beg/bother my colleagues to help me since there is no offical training program/protocol in place.
As a result, I was told it takes couple years until I am fully knowledgeable enough to start facing clients directly. I spent my first four months really just being in meetings that I didn't really know anything being discussed since I had no background knowledge. That was when I was hired, my manager and team lead both have now left and we got a new manager who now wants me start facing clients.
I brought up what I was told during hiring that it takes couple of years and that I felt I have not had enough proper training. Her response was "We have to hit the ground running" I feel this would hurt clients as I would not be able to answer their questions and considering these clients are spending lots of money, telling them incorrect answers would jeopardize our contracts.
new-job training clients
edited 2 mins ago
Ernest Friedman-Hill
3,05621420
asked 5 hours ago
LegendofLegends
1414
A couple of years? Want to know a client facing role that takes a couple of years to get into? MEDICAL DOCTOR. And they learn the whole doctor thing actually pretty much ALL the time - no client facing things. A couple of years is a LOOOOOONG time. I have problems envisioning ANY role that does not allow client facing junior level work within a month or two. Most even within the first day.
– TomTom
5 hours ago
What is your question? Clearly they expect you to step up to the plate and do your best. After 8 months, you must have learned something.
– Joe Strazzere
4 hours ago
@tomtom A couple of years is definitely too long but less than few months it's a very bad move. Pick a random program you don't know and let's go sell it at day one...more complex what you sell and more time you need. More regulations? More time. Assuming you know the field. Of course a junior should start paired with someone senior. Eight months seems way enough for most jobs (but definitely not all)
– Adriano Repetti
4 hours ago
@TomTom Junior / Trainee doctors do face to face I had one put a cannula in on the 2nd day of her training last year.
– Neuromancer
3 hours ago
I guess I should've specified. This is a banking role so I also have to know the regulations and laws governing the financial sector. That's my main concern really.
– LegendofLegends
2 hours ago
add a comment |Â
up vote
-1
down vote
favorite
up vote
-1
down vote
favorite
So I've been with the company for eight months and it's been hard getting proper training I needed to do the job. I almost have to beg/bother my colleagues to help me since there is no offical training program/protocol in place.
As a result, I was told it takes couple years until I am fully knowledgeable enough to start facing clients directly. I spent my first four months really just being in meetings that I didn't really know anything being discussed since I had no background knowledge. That was when I was hired, my manager and team lead both have now left and we got a new manager who now wants me start facing clients.
I brought up what I was told during hiring that it takes couple of years and that I felt I have not had enough proper training. Her response was "We have to hit the ground running" I feel this would hurt clients as I would not be able to answer their questions and considering these clients are spending lots of money, telling them incorrect answers would jeopardize our contracts.
new-job training clients
edited 2 mins ago
Ernest Friedman-Hill
3,05621420
asked 5 hours ago
LegendofLegends
1414
So I've been with the company for eight months and it's been hard getting proper training I needed to do the job. I almost have to beg/bother my colleagues to help me since there is no offical training program/protocol in place.
As a result, I was told it takes couple years until I am fully knowledgeable enough to start facing clients directly. I spent my first four months really just being in meetings that I didn't really know anything being discussed since I had no background knowledge. That was when I was hired, my manager and team lead both have now left and we got a new manager who now wants me start facing clients.
I brought up what I was told during hiring that it takes couple of years and that I felt I have not had enough proper training. Her response was "We have to hit the ground running" I feel this would hurt clients as I would not be able to answer their questions and considering these clients are spending lots of money, telling them incorrect answers would jeopardize our contracts.
new-job training clients
new-job training clients
edited 2 mins ago
Ernest Friedman-Hill
3,05621420
asked 5 hours ago
LegendofLegends
1414
edited 2 mins ago
Ernest Friedman-Hill
3,05621420
asked 5 hours ago
LegendofLegends
1414
edited 2 mins ago
Ernest Friedman-Hill
3,05621420
edited 2 mins ago
Ernest Friedman-Hill
3,05621420
edited 2 mins ago
Ernest Friedman-Hill
3,05621420
3,05621420
asked 5 hours ago
LegendofLegends
1414
asked 5 hours ago
LegendofLegends
1414
asked 5 hours ago
LegendofLegends
1414
1414
A couple of years? Want to know a client facing role that takes a couple of years to get into? MEDICAL DOCTOR. And they learn the whole doctor thing actually pretty much ALL the time - no client facing things. A couple of years is a LOOOOOONG time. I have problems envisioning ANY role that does not allow client facing junior level work within a month or two. Most even within the first day.
– TomTom
5 hours ago
What is your question? Clearly they expect you to step up to the plate and do your best. After 8 months, you must have learned something.
– Joe Strazzere
4 hours ago
@tomtom A couple of years is definitely too long but less than few months it's a very bad move. Pick a random program you don't know and let's go sell it at day one...more complex what you sell and more time you need. More regulations? More time. Assuming you know the field. Of course a junior should start paired with someone senior. Eight months seems way enough for most jobs (but definitely not all)
– Adriano Repetti
4 hours ago
@TomTom Junior / Trainee doctors do face to face I had one put a cannula in on the 2nd day of her training last year.
– Neuromancer
3 hours ago
I guess I should've specified. This is a banking role so I also have to know the regulations and laws governing the financial sector. That's my main concern really.
– LegendofLegends
2 hours ago
add a comment |Â
A couple of years? Want to know a client facing role that takes a couple of years to get into? MEDICAL DOCTOR. And they learn the whole doctor thing actually pretty much ALL the time - no client facing things. A couple of years is a LOOOOOONG time. I have problems envisioning ANY role that does not allow client facing junior level work within a month or two. Most even within the first day.
– TomTom
5 hours ago
What is your question? Clearly they expect you to step up to the plate and do your best. After 8 months, you must have learned something.
– Joe Strazzere
4 hours ago
@tomtom A couple of years is definitely too long but less than few months it's a very bad move. Pick a random program you don't know and let's go sell it at day one...more complex what you sell and more time you need. More regulations? More time. Assuming you know the field. Of course a junior should start paired with someone senior. Eight months seems way enough for most jobs (but definitely not all)
– Adriano Repetti
4 hours ago
@TomTom Junior / Trainee doctors do face to face I had one put a cannula in on the 2nd day of her training last year.
– Neuromancer
3 hours ago
I guess I should've specified. This is a banking role so I also have to know the regulations and laws governing the financial sector. That's my main concern really.
– LegendofLegends
2 hours ago
A couple of years? Want to know a client facing role that takes a couple of years to get into? MEDICAL DOCTOR. And they learn the whole doctor thing actually pretty much ALL the time - no client facing things. A couple of years is a LOOOOOONG time. I have problems envisioning ANY role that does not allow client facing junior level work within a month or two. Most even within the first day.
– TomTom
5 hours ago
A couple of years? Want to know a client facing role that takes a couple of years to get into? MEDICAL DOCTOR. And they learn the whole doctor thing actually pretty much ALL the time - no client facing things. A couple of years is a LOOOOOONG time. I have problems envisioning ANY role that does not allow client facing junior level work within a month or two. Most even within the first day.
– TomTom
5 hours ago
What is your question? Clearly they expect you to step up to the plate and do your best. After 8 months, you must have learned something.
– Joe Strazzere
4 hours ago
What is your question? Clearly they expect you to step up to the plate and do your best. After 8 months, you must have learned something.
– Joe Strazzere
4 hours ago
@tomtom A couple of years is definitely too long but less than few months it's a very bad move. Pick a random program you don't know and let's go sell it at day one...more complex what you sell and more time you need. More regulations? More time. Assuming you know the field. Of course a junior should start paired with someone senior. Eight months seems way enough for most jobs (but definitely not all)
– Adriano Repetti
4 hours ago
@tomtom A couple of years is definitely too long but less than few months it's a very bad move. Pick a random program you don't know and let's go sell it at day one...more complex what you sell and more time you need. More regulations? More time. Assuming you know the field. Of course a junior should start paired with someone senior. Eight months seems way enough for most jobs (but definitely not all)
– Adriano Repetti
4 hours ago
@TomTom Junior / Trainee doctors do face to face I had one put a cannula in on the 2nd day of her training last year.
– Neuromancer
3 hours ago
@TomTom Junior / Trainee doctors do face to face I had one put a cannula in on the 2nd day of her training last year.
– Neuromancer
3 hours ago
I guess I should've specified. This is a banking role so I also have to know the regulations and laws governing the financial sector. That's my main concern really.
– LegendofLegends
2 hours ago
I guess I should've specified. This is a banking role so I also have to know the regulations and laws governing the financial sector. That's my main concern really.
– LegendofLegends
2 hours ago
add a comment |Â
1 Answer
1
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oldest
votes
up vote
0
down vote
I have been in your situation more than once in my life. The best approach is to go into this new position with an open mind and positive attitude.
When you are with a client and you are faced with something you don't know, just tell you client you are new to your current position and you just want to double check on something. Then go and find out what it is you didn't know. In my experience people are usually very understanding when they see you are putting some effort in to make sure they get the correct information, rather than just the usual "as-far-as-I-know" stuff - provided you don't let them wait for silly periods.
Also, I find that one learns much faster when you deal with stuff yourself. It will also be in your own interest to do some homework on the products/services that you are expected to sell to your client.
answered 4 hours ago
The White Wolf
16115
It's not not selling that concerns me, it's the regulations and laws governing financial institutions. Different states/countries have different laws. This is a job involving database mapping and also analyzing their data and their contracts.
– LegendofLegends
2 hours ago
add a comment |Â
1 Answer
1
active
oldest
votes
1 Answer
1
active
oldest
votes
active
oldest
votes
active
oldest
votes
up vote
0
down vote
I have been in your situation more than once in my life. The best approach is to go into this new position with an open mind and positive attitude.
When you are with a client and you are faced with something you don't know, just tell you client you are new to your current position and you just want to double check on something. Then go and find out what it is you didn't know. In my experience people are usually very understanding when they see you are putting some effort in to make sure they get the correct information, rather than just the usual "as-far-as-I-know" stuff - provided you don't let them wait for silly periods.
Also, I find that one learns much faster when you deal with stuff yourself. It will also be in your own interest to do some homework on the products/services that you are expected to sell to your client.
answered 4 hours ago
The White Wolf
16115
It's not not selling that concerns me, it's the regulations and laws governing financial institutions. Different states/countries have different laws. This is a job involving database mapping and also analyzing their data and their contracts.
– LegendofLegends
2 hours ago
add a comment |Â
up vote
0
down vote
I have been in your situation more than once in my life. The best approach is to go into this new position with an open mind and positive attitude.
When you are with a client and you are faced with something you don't know, just tell you client you are new to your current position and you just want to double check on something. Then go and find out what it is you didn't know. In my experience people are usually very understanding when they see you are putting some effort in to make sure they get the correct information, rather than just the usual "as-far-as-I-know" stuff - provided you don't let them wait for silly periods.
Also, I find that one learns much faster when you deal with stuff yourself. It will also be in your own interest to do some homework on the products/services that you are expected to sell to your client.
answered 4 hours ago
The White Wolf
16115
It's not not selling that concerns me, it's the regulations and laws governing financial institutions. Different states/countries have different laws. This is a job involving database mapping and also analyzing their data and their contracts.
– LegendofLegends
2 hours ago
add a comment |Â
up vote
0
down vote
up vote
0
down vote
I have been in your situation more than once in my life. The best approach is to go into this new position with an open mind and positive attitude.
When you are with a client and you are faced with something you don't know, just tell you client you are new to your current position and you just want to double check on something. Then go and find out what it is you didn't know. In my experience people are usually very understanding when they see you are putting some effort in to make sure they get the correct information, rather than just the usual "as-far-as-I-know" stuff - provided you don't let them wait for silly periods.
Also, I find that one learns much faster when you deal with stuff yourself. It will also be in your own interest to do some homework on the products/services that you are expected to sell to your client.
answered 4 hours ago
The White Wolf
16115
I have been in your situation more than once in my life. The best approach is to go into this new position with an open mind and positive attitude.
When you are with a client and you are faced with something you don't know, just tell you client you are new to your current position and you just want to double check on something. Then go and find out what it is you didn't know. In my experience people are usually very understanding when they see you are putting some effort in to make sure they get the correct information, rather than just the usual "as-far-as-I-know" stuff - provided you don't let them wait for silly periods.
Also, I find that one learns much faster when you deal with stuff yourself. It will also be in your own interest to do some homework on the products/services that you are expected to sell to your client.
answered 4 hours ago
The White Wolf
16115
answered 4 hours ago
The White Wolf
16115
answered 4 hours ago
The White Wolf
16115
answered 4 hours ago
The White Wolf
16115
16115
It's not not selling that concerns me, it's the regulations and laws governing financial institutions. Different states/countries have different laws. This is a job involving database mapping and also analyzing their data and their contracts.
– LegendofLegends
2 hours ago
add a comment |Â
It's not not selling that concerns me, it's the regulations and laws governing financial institutions. Different states/countries have different laws. This is a job involving database mapping and also analyzing their data and their contracts.
– LegendofLegends
2 hours ago
It's not not selling that concerns me, it's the regulations and laws governing financial institutions. Different states/countries have different laws. This is a job involving database mapping and also analyzing their data and their contracts.
– LegendofLegends
2 hours ago
It's not not selling that concerns me, it's the regulations and laws governing financial institutions. Different states/countries have different laws. This is a job involving database mapping and also analyzing their data and their contracts.
– LegendofLegends
2 hours ago
add a comment |Â
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A couple of years? Want to know a client facing role that takes a couple of years to get into? MEDICAL DOCTOR. And they learn the whole doctor thing actually pretty much ALL the time - no client facing things. A couple of years is a LOOOOOONG time. I have problems envisioning ANY role that does not allow client facing junior level work within a month or two. Most even within the first day.
– TomTom
5 hours ago
What is your question? Clearly they expect you to step up to the plate and do your best. After 8 months, you must have learned something.
– Joe Strazzere
4 hours ago
@tomtom A couple of years is definitely too long but less than few months it's a very bad move. Pick a random program you don't know and let's go sell it at day one...more complex what you sell and more time you need. More regulations? More time. Assuming you know the field. Of course a junior should start paired with someone senior. Eight months seems way enough for most jobs (but definitely not all)
– Adriano Repetti
4 hours ago
@TomTom Junior / Trainee doctors do face to face I had one put a cannula in on the 2nd day of her training last year.
– Neuromancer
3 hours ago
I guess I should've specified. This is a banking role so I also have to know the regulations and laws governing the financial sector. That's my main concern really.
– LegendofLegends
2 hours ago