How to handle a customer who has my personal number

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I have a customer who somehow got my personal number instead of my work phone line. Since this individual has my number they believe that the office hours no longer apply to them. This person has been contacting me late (after 8pm) expecting me to pickup the phone, and will often call repetitively.



How do I tell the customer that it is not acceptable to contact me outside of the office, especially late at night?






professionalism phone customer-service







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  • 1




    why not block them?
    – Kilisi
    10 mins ago










  • I’ve thought about it but I though that would be too rude. Would it be?
    – Suit Boy Apps
    8 mins ago










  • It is a bit rude, but so is ringing your personal number after hours. No need to tell them you're blocking them.
    – Kilisi
    4 mins ago
















up vote
0
down vote

favorite












I have a customer who somehow got my personal number instead of my work phone line. Since this individual has my number they believe that the office hours no longer apply to them. This person has been contacting me late (after 8pm) expecting me to pickup the phone, and will often call repetitively.



How do I tell the customer that it is not acceptable to contact me outside of the office, especially late at night?






professionalism phone customer-service







share|improve this question







New contributor




Suit Boy Apps is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.















  • 1




    why not block them?
    – Kilisi
    10 mins ago










  • I’ve thought about it but I though that would be too rude. Would it be?
    – Suit Boy Apps
    8 mins ago










  • It is a bit rude, but so is ringing your personal number after hours. No need to tell them you're blocking them.
    – Kilisi
    4 mins ago












up vote
0
down vote

favorite









up vote
0
down vote

favorite











I have a customer who somehow got my personal number instead of my work phone line. Since this individual has my number they believe that the office hours no longer apply to them. This person has been contacting me late (after 8pm) expecting me to pickup the phone, and will often call repetitively.



How do I tell the customer that it is not acceptable to contact me outside of the office, especially late at night?






professionalism phone customer-service







share|improve this question







New contributor




Suit Boy Apps is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.











I have a customer who somehow got my personal number instead of my work phone line. Since this individual has my number they believe that the office hours no longer apply to them. This person has been contacting me late (after 8pm) expecting me to pickup the phone, and will often call repetitively.



How do I tell the customer that it is not acceptable to contact me outside of the office, especially late at night?






professionalism phone customer-service




professionalism phone customer-service






share|improve this question







New contributor




Suit Boy Apps is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.











share|improve this question







New contributor




Suit Boy Apps is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.









share|improve this question




share|improve this question






New contributor




Suit Boy Apps is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.









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Suit Boy Apps

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New contributor




Suit Boy Apps is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.





New contributor





Suit Boy Apps is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.






Suit Boy Apps is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.







  • 1




    why not block them?
    – Kilisi
    10 mins ago










  • I’ve thought about it but I though that would be too rude. Would it be?
    – Suit Boy Apps
    8 mins ago










  • It is a bit rude, but so is ringing your personal number after hours. No need to tell them you're blocking them.
    – Kilisi
    4 mins ago












  • 1




    why not block them?
    – Kilisi
    10 mins ago










  • I’ve thought about it but I though that would be too rude. Would it be?
    – Suit Boy Apps
    8 mins ago










  • It is a bit rude, but so is ringing your personal number after hours. No need to tell them you're blocking them.
    – Kilisi
    4 mins ago







1




1




why not block them?
– Kilisi
10 mins ago




why not block them?
– Kilisi
10 mins ago












I’ve thought about it but I though that would be too rude. Would it be?
– Suit Boy Apps
8 mins ago




I’ve thought about it but I though that would be too rude. Would it be?
– Suit Boy Apps
8 mins ago












It is a bit rude, but so is ringing your personal number after hours. No need to tell them you're blocking them.
– Kilisi
4 mins ago




It is a bit rude, but so is ringing your personal number after hours. No need to tell them you're blocking them.
– Kilisi
4 mins ago















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