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How to handle a customer who has my personal number
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I have a customer who somehow got my personal number instead of my work phone line. Since this individual has my number they believe that the office hours no longer apply to them. This person has been contacting me late (after 8pm) expecting me to pickup the phone, and will often call repetitively.
How do I tell the customer that it is not acceptable to contact me outside of the office, especially late at night?
professionalism phone customer-service
asked 12 mins ago
Suit Boy Apps
1012
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Suit Boy Apps is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
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up vote
0
down vote
favorite
I have a customer who somehow got my personal number instead of my work phone line. Since this individual has my number they believe that the office hours no longer apply to them. This person has been contacting me late (after 8pm) expecting me to pickup the phone, and will often call repetitively.
How do I tell the customer that it is not acceptable to contact me outside of the office, especially late at night?
professionalism phone customer-service
asked 12 mins ago
Suit Boy Apps
1012
New contributor
Suit Boy Apps is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
1
why not block them?
– Kilisi
10 mins ago
I’ve thought about it but I though that would be too rude. Would it be?
– Suit Boy Apps
8 mins ago
It is a bit rude, but so is ringing your personal number after hours. No need to tell them you're blocking them.
– Kilisi
4 mins ago
add a comment |Â
up vote
0
down vote
favorite
up vote
0
down vote
favorite
I have a customer who somehow got my personal number instead of my work phone line. Since this individual has my number they believe that the office hours no longer apply to them. This person has been contacting me late (after 8pm) expecting me to pickup the phone, and will often call repetitively.
How do I tell the customer that it is not acceptable to contact me outside of the office, especially late at night?
professionalism phone customer-service
asked 12 mins ago
Suit Boy Apps
1012
New contributor
Suit Boy Apps is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
I have a customer who somehow got my personal number instead of my work phone line. Since this individual has my number they believe that the office hours no longer apply to them. This person has been contacting me late (after 8pm) expecting me to pickup the phone, and will often call repetitively.
How do I tell the customer that it is not acceptable to contact me outside of the office, especially late at night?
professionalism phone customer-service
professionalism phone customer-service
asked 12 mins ago
Suit Boy Apps
1012
New contributor
Suit Boy Apps is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
asked 12 mins ago
Suit Boy Apps
1012
New contributor
Suit Boy Apps is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
asked 12 mins ago
Suit Boy Apps
1012
New contributor
Suit Boy Apps is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
asked 12 mins ago
Suit Boy Apps
1012
asked 12 mins ago
Suit Boy Apps
1012
1012
New contributor
Suit Boy Apps is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
New contributor
Suit Boy Apps is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
Suit Boy Apps is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
1
why not block them?
– Kilisi
10 mins ago
I’ve thought about it but I though that would be too rude. Would it be?
– Suit Boy Apps
8 mins ago
It is a bit rude, but so is ringing your personal number after hours. No need to tell them you're blocking them.
– Kilisi
4 mins ago
add a comment |Â
1
why not block them?
– Kilisi
10 mins ago
I’ve thought about it but I though that would be too rude. Would it be?
– Suit Boy Apps
8 mins ago
It is a bit rude, but so is ringing your personal number after hours. No need to tell them you're blocking them.
– Kilisi
4 mins ago
1
1
why not block them?
– Kilisi
10 mins ago
why not block them?
– Kilisi
10 mins ago
I’ve thought about it but I though that would be too rude. Would it be?
– Suit Boy Apps
8 mins ago
I’ve thought about it but I though that would be too rude. Would it be?
– Suit Boy Apps
8 mins ago
It is a bit rude, but so is ringing your personal number after hours. No need to tell them you're blocking them.
– Kilisi
4 mins ago
It is a bit rude, but so is ringing your personal number after hours. No need to tell them you're blocking them.
– Kilisi
4 mins ago
add a comment |Â
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Suit Boy Apps is a new contributor. Be nice, and check out our Code of Conduct.
Suit Boy Apps is a new contributor. Be nice, and check out our Code of Conduct.
Suit Boy Apps is a new contributor. Be nice, and check out our Code of Conduct.
Suit Boy Apps is a new contributor. Be nice, and check out our Code of Conduct.
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1
why not block them?
– Kilisi
10 mins ago
I’ve thought about it but I though that would be too rude. Would it be?
– Suit Boy Apps
8 mins ago
It is a bit rude, but so is ringing your personal number after hours. No need to tell them you're blocking them.
– Kilisi
4 mins ago