What do flight attendants do if a passenger asks what is going on in case of a potential emergency?

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Please note that I've edited my question for clarification since the two current answers were posted. They aren't as relevant now because of the edits.



This is related to, but not the same as, another question I asked on Interpersonal Skills.



I was on a flight last year, on a route I fly on a fairly frequent basis. Shortly after takeoff, I heard the three double chime signal, which is commonly used by airlines to indicate to the crew of a potential problem. The crew quickly marched up to the front of the passenger cabin and was briefed by the pilots. I also noticed that the plane was going off course. Some time later, I used the onboard Wi-Fi service to query an online flight tracker about the flight I was on, and it said we were diverting back to our origin airport.



Throughout the whole incident, all the crew kept quiet about the whole thing, and didn't let passengers know about the diversion until just a few minutes before landing back at the origin airport.



Before the announcement, while the seat belt sign was turned off and while the crew weren't making any emergency preparations of any sort (just casually chatting with other passengers), I got up and asked the crew what was going on, and they said "nothing". I then showed them the tracker page which indicated the diversion, and they just asked me to return to my seat.



What's the general protocol for cabin crew, when asked by passengers who notice potential issues like this and get curious? Is it common for them to simply say that "nothing" is going on until the flight deck makes an announcement? What if a passenger really insists on knowing what's going on? (As an aviation enthusiast, I feel more comfortable if told about the issue; not knowing about it can make me feel tensed.)










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  • 1




    Keeping hundreds people from getting nervous inside a confined space is the best thing the crew can do and they know it. If you, a passenger, is also an experienced airliner pilot there's not much you can do to help beyond helping the crew to keep the crowd cool
    – jean
    49 mins ago











  • The way I see it, there is no reason for the flight crew to speculate as to what might be wrong. The captain or flight attendants will typically announce any information that is necessary for the passengers to know.
    – selectstriker2
    49 mins ago










  • @jean Not a pilot, just an enthusiast, but I do see your point. After all, the top answers to the other IPS question I linked suggest exactly that.
    – gparyani
    48 mins ago










  • By the way did you really find out what happen in the end?
    – vasin1987
    39 mins ago






  • 1




    @vasin1987 There was smoke detected in a lavatory, which was traced to a malfunctioning engine. The engine was repaired and tested, and the flight was ready to go.
    – gparyani
    38 mins ago














up vote
1
down vote

favorite












Please note that I've edited my question for clarification since the two current answers were posted. They aren't as relevant now because of the edits.



This is related to, but not the same as, another question I asked on Interpersonal Skills.



I was on a flight last year, on a route I fly on a fairly frequent basis. Shortly after takeoff, I heard the three double chime signal, which is commonly used by airlines to indicate to the crew of a potential problem. The crew quickly marched up to the front of the passenger cabin and was briefed by the pilots. I also noticed that the plane was going off course. Some time later, I used the onboard Wi-Fi service to query an online flight tracker about the flight I was on, and it said we were diverting back to our origin airport.



Throughout the whole incident, all the crew kept quiet about the whole thing, and didn't let passengers know about the diversion until just a few minutes before landing back at the origin airport.



Before the announcement, while the seat belt sign was turned off and while the crew weren't making any emergency preparations of any sort (just casually chatting with other passengers), I got up and asked the crew what was going on, and they said "nothing". I then showed them the tracker page which indicated the diversion, and they just asked me to return to my seat.



What's the general protocol for cabin crew, when asked by passengers who notice potential issues like this and get curious? Is it common for them to simply say that "nothing" is going on until the flight deck makes an announcement? What if a passenger really insists on knowing what's going on? (As an aviation enthusiast, I feel more comfortable if told about the issue; not knowing about it can make me feel tensed.)










share|improve this question









New contributor




gparyani is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.















  • 1




    Keeping hundreds people from getting nervous inside a confined space is the best thing the crew can do and they know it. If you, a passenger, is also an experienced airliner pilot there's not much you can do to help beyond helping the crew to keep the crowd cool
    – jean
    49 mins ago











  • The way I see it, there is no reason for the flight crew to speculate as to what might be wrong. The captain or flight attendants will typically announce any information that is necessary for the passengers to know.
    – selectstriker2
    49 mins ago










  • @jean Not a pilot, just an enthusiast, but I do see your point. After all, the top answers to the other IPS question I linked suggest exactly that.
    – gparyani
    48 mins ago










  • By the way did you really find out what happen in the end?
    – vasin1987
    39 mins ago






  • 1




    @vasin1987 There was smoke detected in a lavatory, which was traced to a malfunctioning engine. The engine was repaired and tested, and the flight was ready to go.
    – gparyani
    38 mins ago












up vote
1
down vote

favorite









up vote
1
down vote

favorite











Please note that I've edited my question for clarification since the two current answers were posted. They aren't as relevant now because of the edits.



This is related to, but not the same as, another question I asked on Interpersonal Skills.



I was on a flight last year, on a route I fly on a fairly frequent basis. Shortly after takeoff, I heard the three double chime signal, which is commonly used by airlines to indicate to the crew of a potential problem. The crew quickly marched up to the front of the passenger cabin and was briefed by the pilots. I also noticed that the plane was going off course. Some time later, I used the onboard Wi-Fi service to query an online flight tracker about the flight I was on, and it said we were diverting back to our origin airport.



Throughout the whole incident, all the crew kept quiet about the whole thing, and didn't let passengers know about the diversion until just a few minutes before landing back at the origin airport.



Before the announcement, while the seat belt sign was turned off and while the crew weren't making any emergency preparations of any sort (just casually chatting with other passengers), I got up and asked the crew what was going on, and they said "nothing". I then showed them the tracker page which indicated the diversion, and they just asked me to return to my seat.



What's the general protocol for cabin crew, when asked by passengers who notice potential issues like this and get curious? Is it common for them to simply say that "nothing" is going on until the flight deck makes an announcement? What if a passenger really insists on knowing what's going on? (As an aviation enthusiast, I feel more comfortable if told about the issue; not knowing about it can make me feel tensed.)










share|improve this question









New contributor




gparyani is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.











Please note that I've edited my question for clarification since the two current answers were posted. They aren't as relevant now because of the edits.



This is related to, but not the same as, another question I asked on Interpersonal Skills.



I was on a flight last year, on a route I fly on a fairly frequent basis. Shortly after takeoff, I heard the three double chime signal, which is commonly used by airlines to indicate to the crew of a potential problem. The crew quickly marched up to the front of the passenger cabin and was briefed by the pilots. I also noticed that the plane was going off course. Some time later, I used the onboard Wi-Fi service to query an online flight tracker about the flight I was on, and it said we were diverting back to our origin airport.



Throughout the whole incident, all the crew kept quiet about the whole thing, and didn't let passengers know about the diversion until just a few minutes before landing back at the origin airport.



Before the announcement, while the seat belt sign was turned off and while the crew weren't making any emergency preparations of any sort (just casually chatting with other passengers), I got up and asked the crew what was going on, and they said "nothing". I then showed them the tracker page which indicated the diversion, and they just asked me to return to my seat.



What's the general protocol for cabin crew, when asked by passengers who notice potential issues like this and get curious? Is it common for them to simply say that "nothing" is going on until the flight deck makes an announcement? What if a passenger really insists on knowing what's going on? (As an aviation enthusiast, I feel more comfortable if told about the issue; not knowing about it can make me feel tensed.)







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share|improve this question









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edited 37 mins ago





















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asked 57 mins ago









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New contributor





gparyani is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.






gparyani is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.







  • 1




    Keeping hundreds people from getting nervous inside a confined space is the best thing the crew can do and they know it. If you, a passenger, is also an experienced airliner pilot there's not much you can do to help beyond helping the crew to keep the crowd cool
    – jean
    49 mins ago











  • The way I see it, there is no reason for the flight crew to speculate as to what might be wrong. The captain or flight attendants will typically announce any information that is necessary for the passengers to know.
    – selectstriker2
    49 mins ago










  • @jean Not a pilot, just an enthusiast, but I do see your point. After all, the top answers to the other IPS question I linked suggest exactly that.
    – gparyani
    48 mins ago










  • By the way did you really find out what happen in the end?
    – vasin1987
    39 mins ago






  • 1




    @vasin1987 There was smoke detected in a lavatory, which was traced to a malfunctioning engine. The engine was repaired and tested, and the flight was ready to go.
    – gparyani
    38 mins ago












  • 1




    Keeping hundreds people from getting nervous inside a confined space is the best thing the crew can do and they know it. If you, a passenger, is also an experienced airliner pilot there's not much you can do to help beyond helping the crew to keep the crowd cool
    – jean
    49 mins ago











  • The way I see it, there is no reason for the flight crew to speculate as to what might be wrong. The captain or flight attendants will typically announce any information that is necessary for the passengers to know.
    – selectstriker2
    49 mins ago










  • @jean Not a pilot, just an enthusiast, but I do see your point. After all, the top answers to the other IPS question I linked suggest exactly that.
    – gparyani
    48 mins ago










  • By the way did you really find out what happen in the end?
    – vasin1987
    39 mins ago






  • 1




    @vasin1987 There was smoke detected in a lavatory, which was traced to a malfunctioning engine. The engine was repaired and tested, and the flight was ready to go.
    – gparyani
    38 mins ago







1




1




Keeping hundreds people from getting nervous inside a confined space is the best thing the crew can do and they know it. If you, a passenger, is also an experienced airliner pilot there's not much you can do to help beyond helping the crew to keep the crowd cool
– jean
49 mins ago





Keeping hundreds people from getting nervous inside a confined space is the best thing the crew can do and they know it. If you, a passenger, is also an experienced airliner pilot there's not much you can do to help beyond helping the crew to keep the crowd cool
– jean
49 mins ago













The way I see it, there is no reason for the flight crew to speculate as to what might be wrong. The captain or flight attendants will typically announce any information that is necessary for the passengers to know.
– selectstriker2
49 mins ago




The way I see it, there is no reason for the flight crew to speculate as to what might be wrong. The captain or flight attendants will typically announce any information that is necessary for the passengers to know.
– selectstriker2
49 mins ago












@jean Not a pilot, just an enthusiast, but I do see your point. After all, the top answers to the other IPS question I linked suggest exactly that.
– gparyani
48 mins ago




@jean Not a pilot, just an enthusiast, but I do see your point. After all, the top answers to the other IPS question I linked suggest exactly that.
– gparyani
48 mins ago












By the way did you really find out what happen in the end?
– vasin1987
39 mins ago




By the way did you really find out what happen in the end?
– vasin1987
39 mins ago




1




1




@vasin1987 There was smoke detected in a lavatory, which was traced to a malfunctioning engine. The engine was repaired and tested, and the flight was ready to go.
– gparyani
38 mins ago




@vasin1987 There was smoke detected in a lavatory, which was traced to a malfunctioning engine. The engine was repaired and tested, and the flight was ready to go.
– gparyani
38 mins ago










2 Answers
2






active

oldest

votes

















up vote
2
down vote














What's the general protocol for cabin crew, when asked by passengers
who notice potential issues like this and get curious?




The flight crew and pilots are under no obligation to inform the passengers about non critical issues and broadly speaking it's often better to provide only needed information so as not cause some kind of panic. In the vast majority of situations on an aircraft there is nothing the passenger can do other than evacuate when told to do so.



Turning an aircraft around and heading back to the point of origin is not necessarily an emergency although it can be there is nothing to say it is or is not from a passenger point of view.



Even if a passenger insists the cabin crew will likely ask them to take their seats, buckle up and await any further instructions. It's possible that the cabin crew is not even informed of anything as the pilots try and work the problem.




The later part of your question is answered here and the general answer is, unless you are a trained pilot it's hard to actually know if something is going wrong. There is a very interesting example of this from the Air Florida Flight 90 incident which is the only incident I know of where a non flying pilot spotted an issue and took action, this would be a fairly rare case;




Survivors of the crash indicated the trip over the runway was extremely rough, with
survivor Joe Stiley – a businessman and private pilot – saying that he
believed that they would not get airborne and would "fall off the end
of the runway". When the plane became airborne, Stiley told his
co-worker (and survivor) Nikki Felch to assume the crash position,
with some nearby passengers following their example.







share|improve this answer






















  • I misworded my question; I was thinking something else. I edited the question.
    – gparyani
    44 mins ago










  • @gparyani i have added a second half to address the later part of the question which is more a less a dupe of this one
    – Dave
    36 mins ago










  • That "latter part" is more of a comment about myself than another question, but thanks for giving me the link.
    – gparyani
    35 mins ago

















up vote
1
down vote













Flight crew are the two in the cockpit. They would Aviate, Navigate and Communicate in that order. In large commercial plane they are separate from passenger by a cockpit door so they won’t know about your curiousity. Anyway their priority is the safety of flight, not to answer your question.



The cabin crew, on the other hand, may not know about what happen. They just know something is happening. Their job is to maintain order in the cabin. If they feel your action is against their job they may treat you as another problem and that is not a good thing.






share|improve this answer




















  • Ah, sorry, I mistyped my question. I meant the latter paragraph.
    – gparyani
    45 mins ago










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2 Answers
2






active

oldest

votes








2 Answers
2






active

oldest

votes









active

oldest

votes






active

oldest

votes








up vote
2
down vote














What's the general protocol for cabin crew, when asked by passengers
who notice potential issues like this and get curious?




The flight crew and pilots are under no obligation to inform the passengers about non critical issues and broadly speaking it's often better to provide only needed information so as not cause some kind of panic. In the vast majority of situations on an aircraft there is nothing the passenger can do other than evacuate when told to do so.



Turning an aircraft around and heading back to the point of origin is not necessarily an emergency although it can be there is nothing to say it is or is not from a passenger point of view.



Even if a passenger insists the cabin crew will likely ask them to take their seats, buckle up and await any further instructions. It's possible that the cabin crew is not even informed of anything as the pilots try and work the problem.




The later part of your question is answered here and the general answer is, unless you are a trained pilot it's hard to actually know if something is going wrong. There is a very interesting example of this from the Air Florida Flight 90 incident which is the only incident I know of where a non flying pilot spotted an issue and took action, this would be a fairly rare case;




Survivors of the crash indicated the trip over the runway was extremely rough, with
survivor Joe Stiley – a businessman and private pilot – saying that he
believed that they would not get airborne and would "fall off the end
of the runway". When the plane became airborne, Stiley told his
co-worker (and survivor) Nikki Felch to assume the crash position,
with some nearby passengers following their example.







share|improve this answer






















  • I misworded my question; I was thinking something else. I edited the question.
    – gparyani
    44 mins ago










  • @gparyani i have added a second half to address the later part of the question which is more a less a dupe of this one
    – Dave
    36 mins ago










  • That "latter part" is more of a comment about myself than another question, but thanks for giving me the link.
    – gparyani
    35 mins ago














up vote
2
down vote














What's the general protocol for cabin crew, when asked by passengers
who notice potential issues like this and get curious?




The flight crew and pilots are under no obligation to inform the passengers about non critical issues and broadly speaking it's often better to provide only needed information so as not cause some kind of panic. In the vast majority of situations on an aircraft there is nothing the passenger can do other than evacuate when told to do so.



Turning an aircraft around and heading back to the point of origin is not necessarily an emergency although it can be there is nothing to say it is or is not from a passenger point of view.



Even if a passenger insists the cabin crew will likely ask them to take their seats, buckle up and await any further instructions. It's possible that the cabin crew is not even informed of anything as the pilots try and work the problem.




The later part of your question is answered here and the general answer is, unless you are a trained pilot it's hard to actually know if something is going wrong. There is a very interesting example of this from the Air Florida Flight 90 incident which is the only incident I know of where a non flying pilot spotted an issue and took action, this would be a fairly rare case;




Survivors of the crash indicated the trip over the runway was extremely rough, with
survivor Joe Stiley – a businessman and private pilot – saying that he
believed that they would not get airborne and would "fall off the end
of the runway". When the plane became airborne, Stiley told his
co-worker (and survivor) Nikki Felch to assume the crash position,
with some nearby passengers following their example.







share|improve this answer






















  • I misworded my question; I was thinking something else. I edited the question.
    – gparyani
    44 mins ago










  • @gparyani i have added a second half to address the later part of the question which is more a less a dupe of this one
    – Dave
    36 mins ago










  • That "latter part" is more of a comment about myself than another question, but thanks for giving me the link.
    – gparyani
    35 mins ago












up vote
2
down vote










up vote
2
down vote










What's the general protocol for cabin crew, when asked by passengers
who notice potential issues like this and get curious?




The flight crew and pilots are under no obligation to inform the passengers about non critical issues and broadly speaking it's often better to provide only needed information so as not cause some kind of panic. In the vast majority of situations on an aircraft there is nothing the passenger can do other than evacuate when told to do so.



Turning an aircraft around and heading back to the point of origin is not necessarily an emergency although it can be there is nothing to say it is or is not from a passenger point of view.



Even if a passenger insists the cabin crew will likely ask them to take their seats, buckle up and await any further instructions. It's possible that the cabin crew is not even informed of anything as the pilots try and work the problem.




The later part of your question is answered here and the general answer is, unless you are a trained pilot it's hard to actually know if something is going wrong. There is a very interesting example of this from the Air Florida Flight 90 incident which is the only incident I know of where a non flying pilot spotted an issue and took action, this would be a fairly rare case;




Survivors of the crash indicated the trip over the runway was extremely rough, with
survivor Joe Stiley – a businessman and private pilot – saying that he
believed that they would not get airborne and would "fall off the end
of the runway". When the plane became airborne, Stiley told his
co-worker (and survivor) Nikki Felch to assume the crash position,
with some nearby passengers following their example.







share|improve this answer















What's the general protocol for cabin crew, when asked by passengers
who notice potential issues like this and get curious?




The flight crew and pilots are under no obligation to inform the passengers about non critical issues and broadly speaking it's often better to provide only needed information so as not cause some kind of panic. In the vast majority of situations on an aircraft there is nothing the passenger can do other than evacuate when told to do so.



Turning an aircraft around and heading back to the point of origin is not necessarily an emergency although it can be there is nothing to say it is or is not from a passenger point of view.



Even if a passenger insists the cabin crew will likely ask them to take their seats, buckle up and await any further instructions. It's possible that the cabin crew is not even informed of anything as the pilots try and work the problem.




The later part of your question is answered here and the general answer is, unless you are a trained pilot it's hard to actually know if something is going wrong. There is a very interesting example of this from the Air Florida Flight 90 incident which is the only incident I know of where a non flying pilot spotted an issue and took action, this would be a fairly rare case;




Survivors of the crash indicated the trip over the runway was extremely rough, with
survivor Joe Stiley – a businessman and private pilot – saying that he
believed that they would not get airborne and would "fall off the end
of the runway". When the plane became airborne, Stiley told his
co-worker (and survivor) Nikki Felch to assume the crash position,
with some nearby passengers following their example.








share|improve this answer














share|improve this answer



share|improve this answer








edited 7 mins ago









Federico♦

24.8k13100151




24.8k13100151










answered 46 mins ago









Dave

57k3102209




57k3102209











  • I misworded my question; I was thinking something else. I edited the question.
    – gparyani
    44 mins ago










  • @gparyani i have added a second half to address the later part of the question which is more a less a dupe of this one
    – Dave
    36 mins ago










  • That "latter part" is more of a comment about myself than another question, but thanks for giving me the link.
    – gparyani
    35 mins ago
















  • I misworded my question; I was thinking something else. I edited the question.
    – gparyani
    44 mins ago










  • @gparyani i have added a second half to address the later part of the question which is more a less a dupe of this one
    – Dave
    36 mins ago










  • That "latter part" is more of a comment about myself than another question, but thanks for giving me the link.
    – gparyani
    35 mins ago















I misworded my question; I was thinking something else. I edited the question.
– gparyani
44 mins ago




I misworded my question; I was thinking something else. I edited the question.
– gparyani
44 mins ago












@gparyani i have added a second half to address the later part of the question which is more a less a dupe of this one
– Dave
36 mins ago




@gparyani i have added a second half to address the later part of the question which is more a less a dupe of this one
– Dave
36 mins ago












That "latter part" is more of a comment about myself than another question, but thanks for giving me the link.
– gparyani
35 mins ago




That "latter part" is more of a comment about myself than another question, but thanks for giving me the link.
– gparyani
35 mins ago










up vote
1
down vote













Flight crew are the two in the cockpit. They would Aviate, Navigate and Communicate in that order. In large commercial plane they are separate from passenger by a cockpit door so they won’t know about your curiousity. Anyway their priority is the safety of flight, not to answer your question.



The cabin crew, on the other hand, may not know about what happen. They just know something is happening. Their job is to maintain order in the cabin. If they feel your action is against their job they may treat you as another problem and that is not a good thing.






share|improve this answer




















  • Ah, sorry, I mistyped my question. I meant the latter paragraph.
    – gparyani
    45 mins ago














up vote
1
down vote













Flight crew are the two in the cockpit. They would Aviate, Navigate and Communicate in that order. In large commercial plane they are separate from passenger by a cockpit door so they won’t know about your curiousity. Anyway their priority is the safety of flight, not to answer your question.



The cabin crew, on the other hand, may not know about what happen. They just know something is happening. Their job is to maintain order in the cabin. If they feel your action is against their job they may treat you as another problem and that is not a good thing.






share|improve this answer




















  • Ah, sorry, I mistyped my question. I meant the latter paragraph.
    – gparyani
    45 mins ago












up vote
1
down vote










up vote
1
down vote









Flight crew are the two in the cockpit. They would Aviate, Navigate and Communicate in that order. In large commercial plane they are separate from passenger by a cockpit door so they won’t know about your curiousity. Anyway their priority is the safety of flight, not to answer your question.



The cabin crew, on the other hand, may not know about what happen. They just know something is happening. Their job is to maintain order in the cabin. If they feel your action is against their job they may treat you as another problem and that is not a good thing.






share|improve this answer












Flight crew are the two in the cockpit. They would Aviate, Navigate and Communicate in that order. In large commercial plane they are separate from passenger by a cockpit door so they won’t know about your curiousity. Anyway their priority is the safety of flight, not to answer your question.



The cabin crew, on the other hand, may not know about what happen. They just know something is happening. Their job is to maintain order in the cabin. If they feel your action is against their job they may treat you as another problem and that is not a good thing.







share|improve this answer












share|improve this answer



share|improve this answer










answered 46 mins ago









vasin1987

3,98632654




3,98632654











  • Ah, sorry, I mistyped my question. I meant the latter paragraph.
    – gparyani
    45 mins ago
















  • Ah, sorry, I mistyped my question. I meant the latter paragraph.
    – gparyani
    45 mins ago















Ah, sorry, I mistyped my question. I meant the latter paragraph.
– gparyani
45 mins ago




Ah, sorry, I mistyped my question. I meant the latter paragraph.
– gparyani
45 mins ago










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