Do our Employee conduct rules constitute Discrimination?

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I work for a company that offers education and training services on a 1:1 basis. We pair an instructor with a customer for the duration of a training segment which could last for many months. Our instructors spend hours at a time with a customer and small interruptions or distractions can significantly degrade the quality of instruction and customer's experience.



We hired an instructor from Turkey who is claiming that we are culturally discriminating against him. This instructor has gone through our training program to achieve his certificates and ratings to be an instructor so he has seen firsthand how instructors are supposed to behave.



We have asked that our instructors avoid taking phone calls, taking unrelated facetime video chats, and eating lunch in front of customers (if possible). All instructors are hourly and can dictate their own schedules.



This employee claims that our policies culturally discriminate against him. Are our policies unreasonable?










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  • Much easier if you just say what culture, helpful if you mention your locale as well, over here we'd just laugh at him and terminate his employment. Your policies seem reasonable to me without more context
    – Kilisi
    1 hour ago











  • Culture and what parts are discriminating? Limit to one question.
    – paparazzo
    1 hour ago










  • Modified for a single question.
    – acpilot
    1 hour ago






  • 1




    When I was in the army and the higher army officer asked us not to answer calls during an event, one answered my wife is pregnant and that he would be answering, and the officer did not answer back. You cannot deny somebody answering phone calls when this does not affect his quality of work and when he keeps those phone calls duration being reasonable (see at as a break as well). If it is like a seminar with a projector, then obviously he should be waiting and answer on extreme emergencies only. I agree with the food issue, it is not polite chewing next to the customer.
    – Ge Peace
    1 hour ago











  • Additionally you have to acknowledge that him being from another country, he needs to be make a lot arrangements to his new country. Many of those can be scheduled around of work , many are not...
    – Ge Peace
    57 mins ago
















up vote
1
down vote

favorite












I work for a company that offers education and training services on a 1:1 basis. We pair an instructor with a customer for the duration of a training segment which could last for many months. Our instructors spend hours at a time with a customer and small interruptions or distractions can significantly degrade the quality of instruction and customer's experience.



We hired an instructor from Turkey who is claiming that we are culturally discriminating against him. This instructor has gone through our training program to achieve his certificates and ratings to be an instructor so he has seen firsthand how instructors are supposed to behave.



We have asked that our instructors avoid taking phone calls, taking unrelated facetime video chats, and eating lunch in front of customers (if possible). All instructors are hourly and can dictate their own schedules.



This employee claims that our policies culturally discriminate against him. Are our policies unreasonable?










share|improve this question























  • Much easier if you just say what culture, helpful if you mention your locale as well, over here we'd just laugh at him and terminate his employment. Your policies seem reasonable to me without more context
    – Kilisi
    1 hour ago











  • Culture and what parts are discriminating? Limit to one question.
    – paparazzo
    1 hour ago










  • Modified for a single question.
    – acpilot
    1 hour ago






  • 1




    When I was in the army and the higher army officer asked us not to answer calls during an event, one answered my wife is pregnant and that he would be answering, and the officer did not answer back. You cannot deny somebody answering phone calls when this does not affect his quality of work and when he keeps those phone calls duration being reasonable (see at as a break as well). If it is like a seminar with a projector, then obviously he should be waiting and answer on extreme emergencies only. I agree with the food issue, it is not polite chewing next to the customer.
    – Ge Peace
    1 hour ago











  • Additionally you have to acknowledge that him being from another country, he needs to be make a lot arrangements to his new country. Many of those can be scheduled around of work , many are not...
    – Ge Peace
    57 mins ago












up vote
1
down vote

favorite









up vote
1
down vote

favorite











I work for a company that offers education and training services on a 1:1 basis. We pair an instructor with a customer for the duration of a training segment which could last for many months. Our instructors spend hours at a time with a customer and small interruptions or distractions can significantly degrade the quality of instruction and customer's experience.



We hired an instructor from Turkey who is claiming that we are culturally discriminating against him. This instructor has gone through our training program to achieve his certificates and ratings to be an instructor so he has seen firsthand how instructors are supposed to behave.



We have asked that our instructors avoid taking phone calls, taking unrelated facetime video chats, and eating lunch in front of customers (if possible). All instructors are hourly and can dictate their own schedules.



This employee claims that our policies culturally discriminate against him. Are our policies unreasonable?










share|improve this question















I work for a company that offers education and training services on a 1:1 basis. We pair an instructor with a customer for the duration of a training segment which could last for many months. Our instructors spend hours at a time with a customer and small interruptions or distractions can significantly degrade the quality of instruction and customer's experience.



We hired an instructor from Turkey who is claiming that we are culturally discriminating against him. This instructor has gone through our training program to achieve his certificates and ratings to be an instructor so he has seen firsthand how instructors are supposed to behave.



We have asked that our instructors avoid taking phone calls, taking unrelated facetime video chats, and eating lunch in front of customers (if possible). All instructors are hourly and can dictate their own schedules.



This employee claims that our policies culturally discriminate against him. Are our policies unreasonable?







discrimination






share|improve this question















share|improve this question













share|improve this question




share|improve this question








edited 5 mins ago









Kate Gregory

105k40232335




105k40232335










asked 1 hour ago









acpilot

44928




44928











  • Much easier if you just say what culture, helpful if you mention your locale as well, over here we'd just laugh at him and terminate his employment. Your policies seem reasonable to me without more context
    – Kilisi
    1 hour ago











  • Culture and what parts are discriminating? Limit to one question.
    – paparazzo
    1 hour ago










  • Modified for a single question.
    – acpilot
    1 hour ago






  • 1




    When I was in the army and the higher army officer asked us not to answer calls during an event, one answered my wife is pregnant and that he would be answering, and the officer did not answer back. You cannot deny somebody answering phone calls when this does not affect his quality of work and when he keeps those phone calls duration being reasonable (see at as a break as well). If it is like a seminar with a projector, then obviously he should be waiting and answer on extreme emergencies only. I agree with the food issue, it is not polite chewing next to the customer.
    – Ge Peace
    1 hour ago











  • Additionally you have to acknowledge that him being from another country, he needs to be make a lot arrangements to his new country. Many of those can be scheduled around of work , many are not...
    – Ge Peace
    57 mins ago
















  • Much easier if you just say what culture, helpful if you mention your locale as well, over here we'd just laugh at him and terminate his employment. Your policies seem reasonable to me without more context
    – Kilisi
    1 hour ago











  • Culture and what parts are discriminating? Limit to one question.
    – paparazzo
    1 hour ago










  • Modified for a single question.
    – acpilot
    1 hour ago






  • 1




    When I was in the army and the higher army officer asked us not to answer calls during an event, one answered my wife is pregnant and that he would be answering, and the officer did not answer back. You cannot deny somebody answering phone calls when this does not affect his quality of work and when he keeps those phone calls duration being reasonable (see at as a break as well). If it is like a seminar with a projector, then obviously he should be waiting and answer on extreme emergencies only. I agree with the food issue, it is not polite chewing next to the customer.
    – Ge Peace
    1 hour ago











  • Additionally you have to acknowledge that him being from another country, he needs to be make a lot arrangements to his new country. Many of those can be scheduled around of work , many are not...
    – Ge Peace
    57 mins ago















Much easier if you just say what culture, helpful if you mention your locale as well, over here we'd just laugh at him and terminate his employment. Your policies seem reasonable to me without more context
– Kilisi
1 hour ago





Much easier if you just say what culture, helpful if you mention your locale as well, over here we'd just laugh at him and terminate his employment. Your policies seem reasonable to me without more context
– Kilisi
1 hour ago













Culture and what parts are discriminating? Limit to one question.
– paparazzo
1 hour ago




Culture and what parts are discriminating? Limit to one question.
– paparazzo
1 hour ago












Modified for a single question.
– acpilot
1 hour ago




Modified for a single question.
– acpilot
1 hour ago




1




1




When I was in the army and the higher army officer asked us not to answer calls during an event, one answered my wife is pregnant and that he would be answering, and the officer did not answer back. You cannot deny somebody answering phone calls when this does not affect his quality of work and when he keeps those phone calls duration being reasonable (see at as a break as well). If it is like a seminar with a projector, then obviously he should be waiting and answer on extreme emergencies only. I agree with the food issue, it is not polite chewing next to the customer.
– Ge Peace
1 hour ago





When I was in the army and the higher army officer asked us not to answer calls during an event, one answered my wife is pregnant and that he would be answering, and the officer did not answer back. You cannot deny somebody answering phone calls when this does not affect his quality of work and when he keeps those phone calls duration being reasonable (see at as a break as well). If it is like a seminar with a projector, then obviously he should be waiting and answer on extreme emergencies only. I agree with the food issue, it is not polite chewing next to the customer.
– Ge Peace
1 hour ago













Additionally you have to acknowledge that him being from another country, he needs to be make a lot arrangements to his new country. Many of those can be scheduled around of work , many are not...
– Ge Peace
57 mins ago




Additionally you have to acknowledge that him being from another country, he needs to be make a lot arrangements to his new country. Many of those can be scheduled around of work , many are not...
– Ge Peace
57 mins ago















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