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How would the airline carrier compensate if the change in flight schedule breaks my entire itinerary?
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I planned a trip to Europe this December and booked the flights quite in advance. A few days ago they sent an email informing me that a flight has been cancelled and they offered a different flight or refund of the booking amount. However there are several other booked flights (with different carriers) and hotel bookings which would suffer because of this change.
Here's my itinerary:-
- Delhi (DEL) to Milan (MXP), Air Italy, dep. Sunday, 6am India time
- Milan (MXP) to Rome (FCO), Air Italy, dep. Sunday 12.45pm Italy time
- Rome (CIA) to Athens (ATH), Ryanair, dep. Monday, 10am Italy time
Return:
Athens (ATH) to Rome(CIA), Ryanair, Thursday
Rome (FCO) to Milan (MXP), Air Italy, dep Friday, 9.40am Italy time
Milan (MXP) to Delhi (DEL), Air Italy, dep Friday, 4pm Italy time
Delhi (DEL) to Hyderabad (HYD), Indigo, dep Sunday
Of course the onward and return journey is separated by a few weeks. Not mentioning the dates due to privacy reasons.
They informed about two cancellations:
Delhi to Milan (onward - Sunday)
and
Milan to Delhi (return Friday)
However they offer these flights on different days which totally break my itinerary which might cause me missing the connections of good amount of money to get other flights rescheduled.
I tried to communicate with them but
- Sent messages on whatsapp but I'm not receiving response after one reply
- Sent a couple of email on separate days but didn't get a reply
- Couldn't get connected on Phone.
It is causing a lot of stress.
What can I do about it?
I'd like to know what are my rights regarding how airlines is bound to (1) attend to customer communications, (2) offer multiple alternatives which do not break the itinerary, and (3) offer additional compensation for additional costs involved (hotels, other flights re-schdeuled).
regulations compensation itineraries passenger-rights
asked 1 hour ago
Aditya
1314
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Aditya is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
add a comment |Â
up vote
2
down vote
favorite
I planned a trip to Europe this December and booked the flights quite in advance. A few days ago they sent an email informing me that a flight has been cancelled and they offered a different flight or refund of the booking amount. However there are several other booked flights (with different carriers) and hotel bookings which would suffer because of this change.
Here's my itinerary:-
- Delhi (DEL) to Milan (MXP), Air Italy, dep. Sunday, 6am India time
- Milan (MXP) to Rome (FCO), Air Italy, dep. Sunday 12.45pm Italy time
- Rome (CIA) to Athens (ATH), Ryanair, dep. Monday, 10am Italy time
Return:
Athens (ATH) to Rome(CIA), Ryanair, Thursday
Rome (FCO) to Milan (MXP), Air Italy, dep Friday, 9.40am Italy time
Milan (MXP) to Delhi (DEL), Air Italy, dep Friday, 4pm Italy time
Delhi (DEL) to Hyderabad (HYD), Indigo, dep Sunday
Of course the onward and return journey is separated by a few weeks. Not mentioning the dates due to privacy reasons.
They informed about two cancellations:
Delhi to Milan (onward - Sunday)
and
Milan to Delhi (return Friday)
However they offer these flights on different days which totally break my itinerary which might cause me missing the connections of good amount of money to get other flights rescheduled.
I tried to communicate with them but
- Sent messages on whatsapp but I'm not receiving response after one reply
- Sent a couple of email on separate days but didn't get a reply
- Couldn't get connected on Phone.
It is causing a lot of stress.
What can I do about it?
I'd like to know what are my rights regarding how airlines is bound to (1) attend to customer communications, (2) offer multiple alternatives which do not break the itinerary, and (3) offer additional compensation for additional costs involved (hotels, other flights re-schdeuled).
regulations compensation itineraries passenger-rights
asked 1 hour ago
Aditya
1314
New contributor
Aditya is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
2
Air Italy have no responsibility for the flights you have booked with other carriers. Do you have travel insurance?
– Traveller
1 hour ago
@Traveller Oh that's weird. But do you see I had sufficient time margin between all the flights just to avoid such a situation.
– Aditya
1 hour ago
@Aditya Certainly you had enough time for a small change, but not enough for a large one or a cancellation. I'm afraid the answer posed by jpatokal is indeed correct. All I can suggest is to ask Air Italy if flights some days earlier might be substituted. If so, while you might have to secure additional interim lodging, you could use the other bookings you've made.
– David
14 mins ago
add a comment |Â
up vote
2
down vote
favorite
up vote
2
down vote
favorite
I planned a trip to Europe this December and booked the flights quite in advance. A few days ago they sent an email informing me that a flight has been cancelled and they offered a different flight or refund of the booking amount. However there are several other booked flights (with different carriers) and hotel bookings which would suffer because of this change.
Here's my itinerary:-
- Delhi (DEL) to Milan (MXP), Air Italy, dep. Sunday, 6am India time
- Milan (MXP) to Rome (FCO), Air Italy, dep. Sunday 12.45pm Italy time
- Rome (CIA) to Athens (ATH), Ryanair, dep. Monday, 10am Italy time
Return:
Athens (ATH) to Rome(CIA), Ryanair, Thursday
Rome (FCO) to Milan (MXP), Air Italy, dep Friday, 9.40am Italy time
Milan (MXP) to Delhi (DEL), Air Italy, dep Friday, 4pm Italy time
Delhi (DEL) to Hyderabad (HYD), Indigo, dep Sunday
Of course the onward and return journey is separated by a few weeks. Not mentioning the dates due to privacy reasons.
They informed about two cancellations:
Delhi to Milan (onward - Sunday)
and
Milan to Delhi (return Friday)
However they offer these flights on different days which totally break my itinerary which might cause me missing the connections of good amount of money to get other flights rescheduled.
I tried to communicate with them but
- Sent messages on whatsapp but I'm not receiving response after one reply
- Sent a couple of email on separate days but didn't get a reply
- Couldn't get connected on Phone.
It is causing a lot of stress.
What can I do about it?
I'd like to know what are my rights regarding how airlines is bound to (1) attend to customer communications, (2) offer multiple alternatives which do not break the itinerary, and (3) offer additional compensation for additional costs involved (hotels, other flights re-schdeuled).
regulations compensation itineraries passenger-rights
asked 1 hour ago
Aditya
1314
New contributor
Aditya is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
I planned a trip to Europe this December and booked the flights quite in advance. A few days ago they sent an email informing me that a flight has been cancelled and they offered a different flight or refund of the booking amount. However there are several other booked flights (with different carriers) and hotel bookings which would suffer because of this change.
Here's my itinerary:-
- Delhi (DEL) to Milan (MXP), Air Italy, dep. Sunday, 6am India time
- Milan (MXP) to Rome (FCO), Air Italy, dep. Sunday 12.45pm Italy time
- Rome (CIA) to Athens (ATH), Ryanair, dep. Monday, 10am Italy time
Return:
Athens (ATH) to Rome(CIA), Ryanair, Thursday
Rome (FCO) to Milan (MXP), Air Italy, dep Friday, 9.40am Italy time
Milan (MXP) to Delhi (DEL), Air Italy, dep Friday, 4pm Italy time
Delhi (DEL) to Hyderabad (HYD), Indigo, dep Sunday
Of course the onward and return journey is separated by a few weeks. Not mentioning the dates due to privacy reasons.
They informed about two cancellations:
Delhi to Milan (onward - Sunday)
and
Milan to Delhi (return Friday)
However they offer these flights on different days which totally break my itinerary which might cause me missing the connections of good amount of money to get other flights rescheduled.
I tried to communicate with them but
- Sent messages on whatsapp but I'm not receiving response after one reply
- Sent a couple of email on separate days but didn't get a reply
- Couldn't get connected on Phone.
It is causing a lot of stress.
What can I do about it?
I'd like to know what are my rights regarding how airlines is bound to (1) attend to customer communications, (2) offer multiple alternatives which do not break the itinerary, and (3) offer additional compensation for additional costs involved (hotels, other flights re-schdeuled).
regulations compensation itineraries passenger-rights
regulations compensation itineraries passenger-rights
asked 1 hour ago
Aditya
1314
New contributor
Aditya is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
asked 1 hour ago
Aditya
1314
New contributor
Aditya is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
asked 1 hour ago
Aditya
1314
New contributor
Aditya is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
asked 1 hour ago
Aditya
1314
asked 1 hour ago
Aditya
1314
1314
New contributor
Aditya is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
New contributor
Aditya is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
Aditya is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
2
Air Italy have no responsibility for the flights you have booked with other carriers. Do you have travel insurance?
– Traveller
1 hour ago
@Traveller Oh that's weird. But do you see I had sufficient time margin between all the flights just to avoid such a situation.
– Aditya
1 hour ago
@Aditya Certainly you had enough time for a small change, but not enough for a large one or a cancellation. I'm afraid the answer posed by jpatokal is indeed correct. All I can suggest is to ask Air Italy if flights some days earlier might be substituted. If so, while you might have to secure additional interim lodging, you could use the other bookings you've made.
– David
14 mins ago
add a comment |Â
2
Air Italy have no responsibility for the flights you have booked with other carriers. Do you have travel insurance?
– Traveller
1 hour ago
@Traveller Oh that's weird. But do you see I had sufficient time margin between all the flights just to avoid such a situation.
– Aditya
1 hour ago
@Aditya Certainly you had enough time for a small change, but not enough for a large one or a cancellation. I'm afraid the answer posed by jpatokal is indeed correct. All I can suggest is to ask Air Italy if flights some days earlier might be substituted. If so, while you might have to secure additional interim lodging, you could use the other bookings you've made.
– David
14 mins ago
2
2
Air Italy have no responsibility for the flights you have booked with other carriers. Do you have travel insurance?
– Traveller
1 hour ago
Air Italy have no responsibility for the flights you have booked with other carriers. Do you have travel insurance?
– Traveller
1 hour ago
@Traveller Oh that's weird. But do you see I had sufficient time margin between all the flights just to avoid such a situation.
– Aditya
1 hour ago
@Traveller Oh that's weird. But do you see I had sufficient time margin between all the flights just to avoid such a situation.
– Aditya
1 hour ago
@Aditya Certainly you had enough time for a small change, but not enough for a large one or a cancellation. I'm afraid the answer posed by jpatokal is indeed correct. All I can suggest is to ask Air Italy if flights some days earlier might be substituted. If so, while you might have to secure additional interim lodging, you could use the other bookings you've made.
– David
14 mins ago
@Aditya Certainly you had enough time for a small change, but not enough for a large one or a cancellation. I'm afraid the answer posed by jpatokal is indeed correct. All I can suggest is to ask Air Italy if flights some days earlier might be substituted. If so, while you might have to secure additional interim lodging, you could use the other bookings you've made.
– David
14 mins ago
add a comment |Â
1 Answer
1
active
oldest
votes
up vote
6
down vote
I'm afraid that, because you booked your Air Italy and Ryanair flights separately, your connections are not the airline's concern.
Air Italy is obliged to offer you a choice between alternative transport to your destination (which does not have to be on the same days etc) or a full refund. That's it. You can try to negotiate for better flights than the ones they're offering you, maybe even an alternative connection straight to Athens, but at the end of the day you can't force them. You are not entitled to any compensation.
answered 34 mins ago
jpatokal
110k17335487
add a comment |Â
1 Answer
1
active
oldest
votes
1 Answer
1
active
oldest
votes
active
oldest
votes
active
oldest
votes
up vote
6
down vote
I'm afraid that, because you booked your Air Italy and Ryanair flights separately, your connections are not the airline's concern.
Air Italy is obliged to offer you a choice between alternative transport to your destination (which does not have to be on the same days etc) or a full refund. That's it. You can try to negotiate for better flights than the ones they're offering you, maybe even an alternative connection straight to Athens, but at the end of the day you can't force them. You are not entitled to any compensation.
answered 34 mins ago
jpatokal
110k17335487
add a comment |Â
up vote
6
down vote
I'm afraid that, because you booked your Air Italy and Ryanair flights separately, your connections are not the airline's concern.
Air Italy is obliged to offer you a choice between alternative transport to your destination (which does not have to be on the same days etc) or a full refund. That's it. You can try to negotiate for better flights than the ones they're offering you, maybe even an alternative connection straight to Athens, but at the end of the day you can't force them. You are not entitled to any compensation.
answered 34 mins ago
jpatokal
110k17335487
add a comment |Â
up vote
6
down vote
up vote
6
down vote
I'm afraid that, because you booked your Air Italy and Ryanair flights separately, your connections are not the airline's concern.
Air Italy is obliged to offer you a choice between alternative transport to your destination (which does not have to be on the same days etc) or a full refund. That's it. You can try to negotiate for better flights than the ones they're offering you, maybe even an alternative connection straight to Athens, but at the end of the day you can't force them. You are not entitled to any compensation.
answered 34 mins ago
jpatokal
110k17335487
I'm afraid that, because you booked your Air Italy and Ryanair flights separately, your connections are not the airline's concern.
Air Italy is obliged to offer you a choice between alternative transport to your destination (which does not have to be on the same days etc) or a full refund. That's it. You can try to negotiate for better flights than the ones they're offering you, maybe even an alternative connection straight to Athens, but at the end of the day you can't force them. You are not entitled to any compensation.
answered 34 mins ago
jpatokal
110k17335487
answered 34 mins ago
jpatokal
110k17335487
answered 34 mins ago
jpatokal
110k17335487
answered 34 mins ago
jpatokal
110k17335487
110k17335487
add a comment |Â
add a comment |Â
Aditya is a new contributor. Be nice, and check out our Code of Conduct.
Aditya is a new contributor. Be nice, and check out our Code of Conduct.
Aditya is a new contributor. Be nice, and check out our Code of Conduct.
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2
Air Italy have no responsibility for the flights you have booked with other carriers. Do you have travel insurance?
– Traveller
1 hour ago
@Traveller Oh that's weird. But do you see I had sufficient time margin between all the flights just to avoid such a situation.
– Aditya
1 hour ago
@Aditya Certainly you had enough time for a small change, but not enough for a large one or a cancellation. I'm afraid the answer posed by jpatokal is indeed correct. All I can suggest is to ask Air Italy if flights some days earlier might be substituted. If so, while you might have to secure additional interim lodging, you could use the other bookings you've made.
– David
14 mins ago