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How to communicate with a coworker who repeats meaningless context?
Clash Royale CLAN TAG#URR8PPP
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Background
I work in a technical role in an international environment, and have (and prefer) a very direct communication style. If you want my help, the best way to get it is to simply state your problem, where you encountered it, and what you want me to do about it (if it's non-obvious). If I need more information than that (typically not), I'll ask for it.
One of my non-technical co-workers, whose job is customer-facing (part of our support team)... doesn't communicate this way. Her job occasionally requires her to ask me about an issue she's having, to see if I can't fix it on the spot. This is not a problem, it's part of my job to help her out when this kind of stuff comes up.
The Problem
In short, the way she asks for help - she'll state the problem upfront (after which point I have enough information to get started) and then just keep going, providing a whole bunch of context that would potentially be useful in her job but is utterly irrelevant to the task at hand. To make things worse, she will often repeat the irrelevant stuff a few minutes later, breaking my concentration in the process. By about the third repetition I'm usually rather annoyed, and if it's late in the day I typically have to restrain myself from quite rudely telling her to just shut up so I can fix it and go home already.
Although this is only an occasional issue, I'm looking for ways to communicate to her that I have the information I need to fix the problem at hand, and that I don't need her to repeat herself.
Additional Context
- I am Canadian
- She is Italian
- We both work for a company in the Netherlands
coworkers netherlands cross-culture
edited 3 hours ago
A J♦
6,67982846
asked 6 hours ago
Sebastian Lenartowicz
1213
New contributor
Sebastian Lenartowicz is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
add a comment |Â
up vote
4
down vote
favorite
Background
I work in a technical role in an international environment, and have (and prefer) a very direct communication style. If you want my help, the best way to get it is to simply state your problem, where you encountered it, and what you want me to do about it (if it's non-obvious). If I need more information than that (typically not), I'll ask for it.
One of my non-technical co-workers, whose job is customer-facing (part of our support team)... doesn't communicate this way. Her job occasionally requires her to ask me about an issue she's having, to see if I can't fix it on the spot. This is not a problem, it's part of my job to help her out when this kind of stuff comes up.
The Problem
In short, the way she asks for help - she'll state the problem upfront (after which point I have enough information to get started) and then just keep going, providing a whole bunch of context that would potentially be useful in her job but is utterly irrelevant to the task at hand. To make things worse, she will often repeat the irrelevant stuff a few minutes later, breaking my concentration in the process. By about the third repetition I'm usually rather annoyed, and if it's late in the day I typically have to restrain myself from quite rudely telling her to just shut up so I can fix it and go home already.
Although this is only an occasional issue, I'm looking for ways to communicate to her that I have the information I need to fix the problem at hand, and that I don't need her to repeat herself.
Additional Context
- I am Canadian
- She is Italian
- We both work for a company in the Netherlands
coworkers netherlands cross-culture
edited 3 hours ago
A J♦
6,67982846
asked 6 hours ago
Sebastian Lenartowicz
1213
New contributor
Sebastian Lenartowicz is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
HI, welcome to IPS! Unfortunately, asking "What should I do" is off-topic here. However, you can edit your question to ask something like "How to communicate to my coworker that I have enough information and don't need more?"
– Noon
6 hours ago
add a comment |Â
up vote
4
down vote
favorite
up vote
4
down vote
favorite
Background
I work in a technical role in an international environment, and have (and prefer) a very direct communication style. If you want my help, the best way to get it is to simply state your problem, where you encountered it, and what you want me to do about it (if it's non-obvious). If I need more information than that (typically not), I'll ask for it.
One of my non-technical co-workers, whose job is customer-facing (part of our support team)... doesn't communicate this way. Her job occasionally requires her to ask me about an issue she's having, to see if I can't fix it on the spot. This is not a problem, it's part of my job to help her out when this kind of stuff comes up.
The Problem
In short, the way she asks for help - she'll state the problem upfront (after which point I have enough information to get started) and then just keep going, providing a whole bunch of context that would potentially be useful in her job but is utterly irrelevant to the task at hand. To make things worse, she will often repeat the irrelevant stuff a few minutes later, breaking my concentration in the process. By about the third repetition I'm usually rather annoyed, and if it's late in the day I typically have to restrain myself from quite rudely telling her to just shut up so I can fix it and go home already.
Although this is only an occasional issue, I'm looking for ways to communicate to her that I have the information I need to fix the problem at hand, and that I don't need her to repeat herself.
Additional Context
- I am Canadian
- She is Italian
- We both work for a company in the Netherlands
coworkers netherlands cross-culture
edited 3 hours ago
A J♦
6,67982846
asked 6 hours ago
Sebastian Lenartowicz
1213
New contributor
Sebastian Lenartowicz is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
Background
I work in a technical role in an international environment, and have (and prefer) a very direct communication style. If you want my help, the best way to get it is to simply state your problem, where you encountered it, and what you want me to do about it (if it's non-obvious). If I need more information than that (typically not), I'll ask for it.
One of my non-technical co-workers, whose job is customer-facing (part of our support team)... doesn't communicate this way. Her job occasionally requires her to ask me about an issue she's having, to see if I can't fix it on the spot. This is not a problem, it's part of my job to help her out when this kind of stuff comes up.
The Problem
In short, the way she asks for help - she'll state the problem upfront (after which point I have enough information to get started) and then just keep going, providing a whole bunch of context that would potentially be useful in her job but is utterly irrelevant to the task at hand. To make things worse, she will often repeat the irrelevant stuff a few minutes later, breaking my concentration in the process. By about the third repetition I'm usually rather annoyed, and if it's late in the day I typically have to restrain myself from quite rudely telling her to just shut up so I can fix it and go home already.
Although this is only an occasional issue, I'm looking for ways to communicate to her that I have the information I need to fix the problem at hand, and that I don't need her to repeat herself.
Additional Context
- I am Canadian
- She is Italian
- We both work for a company in the Netherlands
coworkers netherlands cross-culture
coworkers netherlands cross-culture
edited 3 hours ago
A J♦
6,67982846
asked 6 hours ago
Sebastian Lenartowicz
1213
New contributor
Sebastian Lenartowicz is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
edited 3 hours ago
A J♦
6,67982846
asked 6 hours ago
Sebastian Lenartowicz
1213
New contributor
Sebastian Lenartowicz is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
edited 3 hours ago
A J♦
6,67982846
edited 3 hours ago
A J♦
6,67982846
edited 3 hours ago
A J♦
6,67982846
6,67982846
asked 6 hours ago
Sebastian Lenartowicz
1213
New contributor
Sebastian Lenartowicz is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
asked 6 hours ago
Sebastian Lenartowicz
1213
asked 6 hours ago
Sebastian Lenartowicz
1213
1213
New contributor
Sebastian Lenartowicz is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
New contributor
Sebastian Lenartowicz is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
Sebastian Lenartowicz is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
HI, welcome to IPS! Unfortunately, asking "What should I do" is off-topic here. However, you can edit your question to ask something like "How to communicate to my coworker that I have enough information and don't need more?"
– Noon
6 hours ago
add a comment |Â
HI, welcome to IPS! Unfortunately, asking "What should I do" is off-topic here. However, you can edit your question to ask something like "How to communicate to my coworker that I have enough information and don't need more?"
– Noon
6 hours ago
HI, welcome to IPS! Unfortunately, asking "What should I do" is off-topic here. However, you can edit your question to ask something like "How to communicate to my coworker that I have enough information and don't need more?"
– Noon
6 hours ago
HI, welcome to IPS! Unfortunately, asking "What should I do" is off-topic here. However, you can edit your question to ask something like "How to communicate to my coworker that I have enough information and don't need more?"
– Noon
6 hours ago
add a comment |Â
1 Answer
1
active
oldest
votes
up vote
6
down vote
I work in IT and this type of situation happens a lot here in France. In general, the basic thing that everybody do when you have enough info is to tell the person that she can go continue her work and that you will tell her when it is fixed.
For example :
Thanks, i got all the info i need. You can go back to your work, i
will tell you when it is fixed
I think it is a good way to handle it, the person understand that you acknowledge the problem and the situation plus they know you will contact them when it is handled.
answered 3 hours ago
Andrea
615
New contributor
Andrea is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
add a comment |Â
1 Answer
1
active
oldest
votes
1 Answer
1
active
oldest
votes
active
oldest
votes
active
oldest
votes
up vote
6
down vote
I work in IT and this type of situation happens a lot here in France. In general, the basic thing that everybody do when you have enough info is to tell the person that she can go continue her work and that you will tell her when it is fixed.
For example :
Thanks, i got all the info i need. You can go back to your work, i
will tell you when it is fixed
I think it is a good way to handle it, the person understand that you acknowledge the problem and the situation plus they know you will contact them when it is handled.
answered 3 hours ago
Andrea
615
New contributor
Andrea is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
add a comment |Â
up vote
6
down vote
I work in IT and this type of situation happens a lot here in France. In general, the basic thing that everybody do when you have enough info is to tell the person that she can go continue her work and that you will tell her when it is fixed.
For example :
Thanks, i got all the info i need. You can go back to your work, i
will tell you when it is fixed
I think it is a good way to handle it, the person understand that you acknowledge the problem and the situation plus they know you will contact them when it is handled.
answered 3 hours ago
Andrea
615
New contributor
Andrea is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
add a comment |Â
up vote
6
down vote
up vote
6
down vote
I work in IT and this type of situation happens a lot here in France. In general, the basic thing that everybody do when you have enough info is to tell the person that she can go continue her work and that you will tell her when it is fixed.
For example :
Thanks, i got all the info i need. You can go back to your work, i
will tell you when it is fixed
I think it is a good way to handle it, the person understand that you acknowledge the problem and the situation plus they know you will contact them when it is handled.
answered 3 hours ago
Andrea
615
New contributor
Andrea is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
I work in IT and this type of situation happens a lot here in France. In general, the basic thing that everybody do when you have enough info is to tell the person that she can go continue her work and that you will tell her when it is fixed.
For example :
Thanks, i got all the info i need. You can go back to your work, i
will tell you when it is fixed
I think it is a good way to handle it, the person understand that you acknowledge the problem and the situation plus they know you will contact them when it is handled.
answered 3 hours ago
Andrea
615
New contributor
Andrea is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
edited 3 hours ago
answered 3 hours ago
Andrea
615
New contributor
Andrea is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
answered 3 hours ago
Andrea
615
answered 3 hours ago
Andrea
615
615
New contributor
Andrea is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
New contributor
Andrea is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
Andrea is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
add a comment |Â
add a comment |Â
Sebastian Lenartowicz is a new contributor. Be nice, and check out our Code of Conduct.
Sebastian Lenartowicz is a new contributor. Be nice, and check out our Code of Conduct.
Sebastian Lenartowicz is a new contributor. Be nice, and check out our Code of Conduct.
Sebastian Lenartowicz is a new contributor. Be nice, and check out our Code of Conduct.
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HI, welcome to IPS! Unfortunately, asking "What should I do" is off-topic here. However, you can edit your question to ask something like "How to communicate to my coworker that I have enough information and don't need more?"
– Noon
6 hours ago