Magento2 : Issues in default Enterprise Edition RMA extension

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I am facing some issues in Magento2 EE default RMA extension.

In create new return under "Return item information".

1) Form is not getting validated: reason to order, item condition, resolution are required yet form gets submitted and request is created.

2) On "Add item to return": I do not found any option to delete that added item.

3) On successful submitting RMA form getting error : "We can't create a return right now. Please try again later.".

Has anyone else have faced same issue.

Any help.

[edit]:

Figured out the 3 rd point, this error is occurring as sendNewRmaEmail() function is called on creating rma. So as emails were not been send so it was throwing error. But yet first two problems still persists.

edited 1 hour ago

Sourabh Kumar Sharma

427214

asked 2 hours ago

Narendra

327

add a commentÂ |Â

up vote
4
down vote

favorite

I am facing some issues in Magento2 EE default RMA extension.

In create new return under "Return item information".

1) Form is not getting validated: reason to order, item condition, resolution are required yet form gets submitted and request is created.

2) On "Add item to return": I do not found any option to delete that added item.

3) On successful submitting RMA form getting error : "We can't create a return right now. Please try again later.".

Has anyone else have faced same issue.

Any help.

[edit]:

edited 1 hour ago

Sourabh Kumar Sharma

427214

asked 2 hours ago

Narendra

327

add a commentÂ |Â

up vote
4
down vote

favorite

I am facing some issues in Magento2 EE default RMA extension.

In create new return under "Return item information".

1) Form is not getting validated: reason to order, item condition, resolution are required yet form gets submitted and request is created.

2) On "Add item to return": I do not found any option to delete that added item.

3) On successful submitting RMA form getting error : "We can't create a return right now. Please try again later.".

Has anyone else have faced same issue.

Any help.

[edit]:

edited 1 hour ago

Sourabh Kumar Sharma

427214

asked 2 hours ago

Narendra

327

I am facing some issues in Magento2 EE default RMA extension.

In create new return under "Return item information".

1) Form is not getting validated: reason to order, item condition, resolution are required yet form gets submitted and request is created.

2) On "Add item to return": I do not found any option to delete that added item.

3) On successful submitting RMA form getting error : "We can't create a return right now. Please try again later.".

Has anyone else have faced same issue.

Any help.

[edit]:

magento2 knockoutjs magento2-enterprise rma

edited 1 hour ago

Sourabh Kumar Sharma

427214

asked 2 hours ago

Narendra

327

edited 1 hour ago

Sourabh Kumar Sharma

427214

asked 2 hours ago

Narendra

327

edited 1 hour ago

Sourabh Kumar Sharma

427214

edited 1 hour ago

Sourabh Kumar Sharma

427214

edited 1 hour ago

Sourabh Kumar Sharma

427214

asked 2 hours ago

Narendra

327

asked 2 hours ago

Narendra

327

asked 2 hours ago

Narendra

327

add a commentÂ |Â

1 Answer
1

active

oldest

votes

up vote
2
down vote

accepted

You can try this way if it works for you. Its just a fixed.

1) Override module-rma/view/frontend/templates/form/renderer/select.phtml in your theme or module. add data-validate="required:true" for required attributes.

select.phtml.

<?php
 /**
 * Copyright Ã‚Â© Magento, Inc. All rights reserved.
 * See COPYING.txt for license details.
 */

 // @codingStandardsIgnoreFile

 ?>
<?php
 /**
 * Create account form template
 /* @var $block MagentoRmaBlockFormRendererSelect */
 $validate = ($block->isRequired()) ? 'data-validate="required:true"' : '';
 ?>
 <div class="field <?= $block->getHtmlId() ?><%- data._index_ %><?php if ($block->isRequired()) 
 echo ' required' ?>">
 <label for="items:<?= $block->getHtmlId() ?><%- data._index_ %>" class="label"><span><?= /* @escapeNotVerified */ $block->getLabel() ?></span></label>
 <div class="control">
 <select id="items:<?= $block->getHtmlId() ?><%- data._index_ %>" name="items[<%- data._index_ %>][<?= /* @escapeNotVerified */ $block->getFieldName() ?>]"<?php if ($block->getFieldName() == 'reason'): ?> data-args='"index":<%- data._index_ %>' <?php endif;
 ?> <?=$validate?> >
 <?php foreach ($block->getOptions() as $option):?>
 <option value="<?= /* @escapeNotVerified */ $option['value'] ?>"<?php if ($option['value'] == $block->getValue()):?> selected="selected"<?php endif;?>><?= $block->escapeHtml($option['label']) ?></option>
 <?php endforeach;?>
 <?php if ($block->getFieldName() == 'reason'): ?>
 <?php $attribute = $block->getAttribute('reason_other'); ?>
 <?php if ($attribute): ?>
 <option value="other"<?php if ($option['value'] == 'other'):?> selected="selected"<?php endif;?>><?= $block->escapeHtml($attribute->getStoreLabel()) ?></option>
 <?php endif; ?>
 <?php endif; ?>
 </select>
 </div>
</div>

2) For second issue please add below html before fieldset ends in create.phtml.

<div class="actions-toolbar text-right">
 <div class="secondary" id="delete<%- data._index_ %>">
 <button type="button" class="action remove delete"><span><?= /* @escapeNotVerified */ __('Remove') ?></span></button>
 </div>
</div>

3) For third issue I think if point 1 resolved from this fix then you won't face this issue anymore.

I hope it will work for you, Let me know if you face any further issue from these fixes.

edited 6 mins ago

answered 2 hours ago

Ramkishan

7861628

Thanks a lot Ramkishan.
â€“Â Narendra
1 hour ago

Your most welcome @Narendra
â€“Â Ramkishan
1 hour ago

add a commentÂ |Â

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1 Answer
1

active

oldest

votes

1 Answer
1

active

oldest

votes

up vote
2
down vote

accepted

You can try this way if it works for you. Its just a fixed.

1) Override module-rma/view/frontend/templates/form/renderer/select.phtml in your theme or module. add data-validate="required:true" for required attributes.

select.phtml.

<?php
 /**
 * Copyright Ã‚Â© Magento, Inc. All rights reserved.
 * See COPYING.txt for license details.
 */

 // @codingStandardsIgnoreFile

 ?>
<?php
 /**
 * Create account form template
 /* @var $block MagentoRmaBlockFormRendererSelect */
 $validate = ($block->isRequired()) ? 'data-validate="required:true"' : '';
 ?>
 <div class="field <?= $block->getHtmlId() ?><%- data._index_ %><?php if ($block->isRequired()) 
 echo ' required' ?>">
 <label for="items:<?= $block->getHtmlId() ?><%- data._index_ %>" class="label"><span><?= /* @escapeNotVerified */ $block->getLabel() ?></span></label>
 <div class="control">
 <select id="items:<?= $block->getHtmlId() ?><%- data._index_ %>" name="items[<%- data._index_ %>][<?= /* @escapeNotVerified */ $block->getFieldName() ?>]"<?php if ($block->getFieldName() == 'reason'): ?> data-args='"index":<%- data._index_ %>' <?php endif;
 ?> <?=$validate?> >
 <?php foreach ($block->getOptions() as $option):?>
 <option value="<?= /* @escapeNotVerified */ $option['value'] ?>"<?php if ($option['value'] == $block->getValue()):?> selected="selected"<?php endif;?>><?= $block->escapeHtml($option['label']) ?></option>
 <?php endforeach;?>
 <?php if ($block->getFieldName() == 'reason'): ?>
 <?php $attribute = $block->getAttribute('reason_other'); ?>
 <?php if ($attribute): ?>
 <option value="other"<?php if ($option['value'] == 'other'):?> selected="selected"<?php endif;?>><?= $block->escapeHtml($attribute->getStoreLabel()) ?></option>
 <?php endif; ?>
 <?php endif; ?>
 </select>
 </div>
</div>

2) For second issue please add below html before fieldset ends in create.phtml.

<div class="actions-toolbar text-right">
 <div class="secondary" id="delete<%- data._index_ %>">
 <button type="button" class="action remove delete"><span><?= /* @escapeNotVerified */ __('Remove') ?></span></button>
 </div>
</div>

3) For third issue I think if point 1 resolved from this fix then you won't face this issue anymore.

I hope it will work for you, Let me know if you face any further issue from these fixes.

edited 6 mins ago

answered 2 hours ago

Ramkishan

7861628

Thanks a lot Ramkishan.
â€“Â Narendra
1 hour ago

Your most welcome @Narendra
â€“Â Ramkishan
1 hour ago

add a commentÂ |Â

up vote
2
down vote

accepted

You can try this way if it works for you. Its just a fixed.

1) Override module-rma/view/frontend/templates/form/renderer/select.phtml in your theme or module. add data-validate="required:true" for required attributes.

select.phtml.

<?php
 /**
 * Copyright Ã‚Â© Magento, Inc. All rights reserved.
 * See COPYING.txt for license details.
 */

 // @codingStandardsIgnoreFile

 ?>
<?php
 /**
 * Create account form template
 /* @var $block MagentoRmaBlockFormRendererSelect */
 $validate = ($block->isRequired()) ? 'data-validate="required:true"' : '';
 ?>
 <div class="field <?= $block->getHtmlId() ?><%- data._index_ %><?php if ($block->isRequired()) 
 echo ' required' ?>">
 <label for="items:<?= $block->getHtmlId() ?><%- data._index_ %>" class="label"><span><?= /* @escapeNotVerified */ $block->getLabel() ?></span></label>
 <div class="control">
 <select id="items:<?= $block->getHtmlId() ?><%- data._index_ %>" name="items[<%- data._index_ %>][<?= /* @escapeNotVerified */ $block->getFieldName() ?>]"<?php if ($block->getFieldName() == 'reason'): ?> data-args='"index":<%- data._index_ %>' <?php endif;
 ?> <?=$validate?> >
 <?php foreach ($block->getOptions() as $option):?>
 <option value="<?= /* @escapeNotVerified */ $option['value'] ?>"<?php if ($option['value'] == $block->getValue()):?> selected="selected"<?php endif;?>><?= $block->escapeHtml($option['label']) ?></option>
 <?php endforeach;?>
 <?php if ($block->getFieldName() == 'reason'): ?>
 <?php $attribute = $block->getAttribute('reason_other'); ?>
 <?php if ($attribute): ?>
 <option value="other"<?php if ($option['value'] == 'other'):?> selected="selected"<?php endif;?>><?= $block->escapeHtml($attribute->getStoreLabel()) ?></option>
 <?php endif; ?>
 <?php endif; ?>
 </select>
 </div>
</div>

2) For second issue please add below html before fieldset ends in create.phtml.

<div class="actions-toolbar text-right">
 <div class="secondary" id="delete<%- data._index_ %>">
 <button type="button" class="action remove delete"><span><?= /* @escapeNotVerified */ __('Remove') ?></span></button>
 </div>
</div>

3) For third issue I think if point 1 resolved from this fix then you won't face this issue anymore.

I hope it will work for you, Let me know if you face any further issue from these fixes.

edited 6 mins ago

answered 2 hours ago

Ramkishan

7861628

Thanks a lot Ramkishan.
â€“Â Narendra
1 hour ago

Your most welcome @Narendra
â€“Â Ramkishan
1 hour ago

add a commentÂ |Â

up vote
2
down vote

accepted

You can try this way if it works for you. Its just a fixed.

1) Override module-rma/view/frontend/templates/form/renderer/select.phtml in your theme or module. add data-validate="required:true" for required attributes.

select.phtml.

<?php
 /**
 * Copyright Ã‚Â© Magento, Inc. All rights reserved.
 * See COPYING.txt for license details.
 */

 // @codingStandardsIgnoreFile

 ?>
<?php
 /**
 * Create account form template
 /* @var $block MagentoRmaBlockFormRendererSelect */
 $validate = ($block->isRequired()) ? 'data-validate="required:true"' : '';
 ?>
 <div class="field <?= $block->getHtmlId() ?><%- data._index_ %><?php if ($block->isRequired()) 
 echo ' required' ?>">
 <label for="items:<?= $block->getHtmlId() ?><%- data._index_ %>" class="label"><span><?= /* @escapeNotVerified */ $block->getLabel() ?></span></label>
 <div class="control">
 <select id="items:<?= $block->getHtmlId() ?><%- data._index_ %>" name="items[<%- data._index_ %>][<?= /* @escapeNotVerified */ $block->getFieldName() ?>]"<?php if ($block->getFieldName() == 'reason'): ?> data-args='"index":<%- data._index_ %>' <?php endif;
 ?> <?=$validate?> >
 <?php foreach ($block->getOptions() as $option):?>
 <option value="<?= /* @escapeNotVerified */ $option['value'] ?>"<?php if ($option['value'] == $block->getValue()):?> selected="selected"<?php endif;?>><?= $block->escapeHtml($option['label']) ?></option>
 <?php endforeach;?>
 <?php if ($block->getFieldName() == 'reason'): ?>
 <?php $attribute = $block->getAttribute('reason_other'); ?>
 <?php if ($attribute): ?>
 <option value="other"<?php if ($option['value'] == 'other'):?> selected="selected"<?php endif;?>><?= $block->escapeHtml($attribute->getStoreLabel()) ?></option>
 <?php endif; ?>
 <?php endif; ?>
 </select>
 </div>
</div>

2) For second issue please add below html before fieldset ends in create.phtml.

<div class="actions-toolbar text-right">
 <div class="secondary" id="delete<%- data._index_ %>">
 <button type="button" class="action remove delete"><span><?= /* @escapeNotVerified */ __('Remove') ?></span></button>
 </div>
</div>

3) For third issue I think if point 1 resolved from this fix then you won't face this issue anymore.

I hope it will work for you, Let me know if you face any further issue from these fixes.

edited 6 mins ago

answered 2 hours ago

Ramkishan

7861628

You can try this way if it works for you. Its just a fixed.

1) Override module-rma/view/frontend/templates/form/renderer/select.phtml in your theme or module. add data-validate="required:true" for required attributes.

select.phtml.

<?php
 /**
 * Copyright Ã‚Â© Magento, Inc. All rights reserved.
 * See COPYING.txt for license details.
 */

 // @codingStandardsIgnoreFile

 ?>
<?php
 /**
 * Create account form template
 /* @var $block MagentoRmaBlockFormRendererSelect */
 $validate = ($block->isRequired()) ? 'data-validate="required:true"' : '';
 ?>
 <div class="field <?= $block->getHtmlId() ?><%- data._index_ %><?php if ($block->isRequired()) 
 echo ' required' ?>">
 <label for="items:<?= $block->getHtmlId() ?><%- data._index_ %>" class="label"><span><?= /* @escapeNotVerified */ $block->getLabel() ?></span></label>
 <div class="control">
 <select id="items:<?= $block->getHtmlId() ?><%- data._index_ %>" name="items[<%- data._index_ %>][<?= /* @escapeNotVerified */ $block->getFieldName() ?>]"<?php if ($block->getFieldName() == 'reason'): ?> data-args='"index":<%- data._index_ %>' <?php endif;
 ?> <?=$validate?> >
 <?php foreach ($block->getOptions() as $option):?>
 <option value="<?= /* @escapeNotVerified */ $option['value'] ?>"<?php if ($option['value'] == $block->getValue()):?> selected="selected"<?php endif;?>><?= $block->escapeHtml($option['label']) ?></option>
 <?php endforeach;?>
 <?php if ($block->getFieldName() == 'reason'): ?>
 <?php $attribute = $block->getAttribute('reason_other'); ?>
 <?php if ($attribute): ?>
 <option value="other"<?php if ($option['value'] == 'other'):?> selected="selected"<?php endif;?>><?= $block->escapeHtml($attribute->getStoreLabel()) ?></option>
 <?php endif; ?>
 <?php endif; ?>
 </select>
 </div>
</div>

2) For second issue please add below html before fieldset ends in create.phtml.

<div class="actions-toolbar text-right">
 <div class="secondary" id="delete<%- data._index_ %>">
 <button type="button" class="action remove delete"><span><?= /* @escapeNotVerified */ __('Remove') ?></span></button>
 </div>
</div>

3) For third issue I think if point 1 resolved from this fix then you won't face this issue anymore.

I hope it will work for you, Let me know if you face any further issue from these fixes.

edited 6 mins ago

answered 2 hours ago

Ramkishan

7861628

edited 6 mins ago

answered 2 hours ago

Ramkishan

7861628

answered 2 hours ago

Ramkishan

7861628

answered 2 hours ago

Ramkishan

7861628

Thanks a lot Ramkishan.
â€“Â Narendra
1 hour ago

Your most welcome @Narendra
â€“Â Ramkishan
1 hour ago

add a commentÂ |Â

Thanks a lot Ramkishan.
â€“Â Narendra
1 hour ago

Your most welcome @Narendra
â€“Â Ramkishan
1 hour ago

Thanks a lot Ramkishan.
â€“Â Narendra
1 hour ago

Your most welcome @Narendra
â€“Â Ramkishan
1 hour ago

add a commentÂ |Â

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