How to professionally and politely turn a one-way conversation into a two-way conversation?

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When working in organisations with a very indoctrinated culture of bureaucracy (e.g. large organisations or government departments), it is not often to encounter people who are unable to think or respond outside a very limited range of trained behaviours.



A classic example is when you try to make enquiries about something, and the person repeatedly fails to address the actual question that you are asking because it falls outside the acceptable range of statements or keywords, and you end up with the same response no matter what the input is (not dissimilar to interacting with a poorly designed chatbot).



What is an effective and socially acceptable way of trying to make this one-way conversations into something that can be more productive and a two-way conversation? Normally you would think of asking for the manager but that seems to present a weak veil of politeness with a lot of threat behind it.






professionalism conversation question answer







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  • What's an example of such interaction?
    – rath
    8 mins ago
















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When working in organisations with a very indoctrinated culture of bureaucracy (e.g. large organisations or government departments), it is not often to encounter people who are unable to think or respond outside a very limited range of trained behaviours.



A classic example is when you try to make enquiries about something, and the person repeatedly fails to address the actual question that you are asking because it falls outside the acceptable range of statements or keywords, and you end up with the same response no matter what the input is (not dissimilar to interacting with a poorly designed chatbot).



What is an effective and socially acceptable way of trying to make this one-way conversations into something that can be more productive and a two-way conversation? Normally you would think of asking for the manager but that seems to present a weak veil of politeness with a lot of threat behind it.






professionalism conversation question answer







share|improve this question





















  • What's an example of such interaction?
    – rath
    8 mins ago












up vote
-1
down vote

favorite









up vote
-1
down vote

favorite











When working in organisations with a very indoctrinated culture of bureaucracy (e.g. large organisations or government departments), it is not often to encounter people who are unable to think or respond outside a very limited range of trained behaviours.



A classic example is when you try to make enquiries about something, and the person repeatedly fails to address the actual question that you are asking because it falls outside the acceptable range of statements or keywords, and you end up with the same response no matter what the input is (not dissimilar to interacting with a poorly designed chatbot).



What is an effective and socially acceptable way of trying to make this one-way conversations into something that can be more productive and a two-way conversation? Normally you would think of asking for the manager but that seems to present a weak veil of politeness with a lot of threat behind it.






professionalism conversation question answer







share|improve this question













When working in organisations with a very indoctrinated culture of bureaucracy (e.g. large organisations or government departments), it is not often to encounter people who are unable to think or respond outside a very limited range of trained behaviours.



A classic example is when you try to make enquiries about something, and the person repeatedly fails to address the actual question that you are asking because it falls outside the acceptable range of statements or keywords, and you end up with the same response no matter what the input is (not dissimilar to interacting with a poorly designed chatbot).



What is an effective and socially acceptable way of trying to make this one-way conversations into something that can be more productive and a two-way conversation? Normally you would think of asking for the manager but that seems to present a weak veil of politeness with a lot of threat behind it.






professionalism conversation question answer




professionalism conversation question answer






share|improve this question













share|improve this question











share|improve this question




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asked 10 mins ago









Michael Lai

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  • What's an example of such interaction?
    – rath
    8 mins ago
















  • What's an example of such interaction?
    – rath
    8 mins ago















What's an example of such interaction?
– rath
8 mins ago




What's an example of such interaction?
– rath
8 mins ago















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