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How to professionally and politely turn a one-way conversation into a two-way conversation?
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When working in organisations with a very indoctrinated culture of bureaucracy (e.g. large organisations or government departments), it is not often to encounter people who are unable to think or respond outside a very limited range of trained behaviours.
A classic example is when you try to make enquiries about something, and the person repeatedly fails to address the actual question that you are asking because it falls outside the acceptable range of statements or keywords, and you end up with the same response no matter what the input is (not dissimilar to interacting with a poorly designed chatbot).
What is an effective and socially acceptable way of trying to make this one-way conversations into something that can be more productive and a two-way conversation? Normally you would think of asking for the manager but that seems to present a weak veil of politeness with a lot of threat behind it.
professionalism conversation question answer
asked 10 mins ago
Michael Lai
8211821
add a comment |Â
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When working in organisations with a very indoctrinated culture of bureaucracy (e.g. large organisations or government departments), it is not often to encounter people who are unable to think or respond outside a very limited range of trained behaviours.
A classic example is when you try to make enquiries about something, and the person repeatedly fails to address the actual question that you are asking because it falls outside the acceptable range of statements or keywords, and you end up with the same response no matter what the input is (not dissimilar to interacting with a poorly designed chatbot).
What is an effective and socially acceptable way of trying to make this one-way conversations into something that can be more productive and a two-way conversation? Normally you would think of asking for the manager but that seems to present a weak veil of politeness with a lot of threat behind it.
professionalism conversation question answer
asked 10 mins ago
Michael Lai
8211821
What's an example of such interaction?
– rath
8 mins ago
add a comment |Â
up vote
-1
down vote
favorite
up vote
-1
down vote
favorite
When working in organisations with a very indoctrinated culture of bureaucracy (e.g. large organisations or government departments), it is not often to encounter people who are unable to think or respond outside a very limited range of trained behaviours.
A classic example is when you try to make enquiries about something, and the person repeatedly fails to address the actual question that you are asking because it falls outside the acceptable range of statements or keywords, and you end up with the same response no matter what the input is (not dissimilar to interacting with a poorly designed chatbot).
What is an effective and socially acceptable way of trying to make this one-way conversations into something that can be more productive and a two-way conversation? Normally you would think of asking for the manager but that seems to present a weak veil of politeness with a lot of threat behind it.
professionalism conversation question answer
asked 10 mins ago
Michael Lai
8211821
When working in organisations with a very indoctrinated culture of bureaucracy (e.g. large organisations or government departments), it is not often to encounter people who are unable to think or respond outside a very limited range of trained behaviours.
A classic example is when you try to make enquiries about something, and the person repeatedly fails to address the actual question that you are asking because it falls outside the acceptable range of statements or keywords, and you end up with the same response no matter what the input is (not dissimilar to interacting with a poorly designed chatbot).
What is an effective and socially acceptable way of trying to make this one-way conversations into something that can be more productive and a two-way conversation? Normally you would think of asking for the manager but that seems to present a weak veil of politeness with a lot of threat behind it.
professionalism conversation question answer
professionalism conversation question answer
asked 10 mins ago
Michael Lai
8211821
asked 10 mins ago
Michael Lai
8211821
asked 10 mins ago
Michael Lai
8211821
asked 10 mins ago
Michael Lai
8211821
asked 10 mins ago
Michael Lai
8211821
8211821
What's an example of such interaction?
– rath
8 mins ago
add a comment |Â
What's an example of such interaction?
– rath
8 mins ago
What's an example of such interaction?
– rath
8 mins ago
What's an example of such interaction?
– rath
8 mins ago
add a comment |Â
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What's an example of such interaction?
– rath
8 mins ago