Email etiquette - when to reply/threads and cc'd chains

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I emailed Joe in a different department for help/lots of questions on a new project. Basically "do you have info on this or do you know someone who does"? Joe responded saying "I'm sure Liz can help you, she knows all about this. I've cc'd her on this email"



How do I proceed? I want to thank Joe for putting me in touch with the right person, should I do so separately? Do I reply all and thank Joe while also introducing myself to Liz? Do I email Liz separately and ask for her help or wait for her to reply in the chain since she now has my original email with the questions I asked?



Note: I'm an entry level employee who was told to reach out to this other department. I don't know these people and they are in higher up positions than I am so I want to be extra respectful.



Thanks!






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    I emailed Joe in a different department for help/lots of questions on a new project. Basically "do you have info on this or do you know someone who does"? Joe responded saying "I'm sure Liz can help you, she knows all about this. I've cc'd her on this email"



    How do I proceed? I want to thank Joe for putting me in touch with the right person, should I do so separately? Do I reply all and thank Joe while also introducing myself to Liz? Do I email Liz separately and ask for her help or wait for her to reply in the chain since she now has my original email with the questions I asked?



    Note: I'm an entry level employee who was told to reach out to this other department. I don't know these people and they are in higher up positions than I am so I want to be extra respectful.



    Thanks!






    professionalism email






    share







    New contributor




    Grace is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
    Check out our Code of Conduct.





















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      up vote
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      I emailed Joe in a different department for help/lots of questions on a new project. Basically "do you have info on this or do you know someone who does"? Joe responded saying "I'm sure Liz can help you, she knows all about this. I've cc'd her on this email"



      How do I proceed? I want to thank Joe for putting me in touch with the right person, should I do so separately? Do I reply all and thank Joe while also introducing myself to Liz? Do I email Liz separately and ask for her help or wait for her to reply in the chain since she now has my original email with the questions I asked?



      Note: I'm an entry level employee who was told to reach out to this other department. I don't know these people and they are in higher up positions than I am so I want to be extra respectful.



      Thanks!






      professionalism email






      share







      New contributor




      Grace is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
      Check out our Code of Conduct.











      I emailed Joe in a different department for help/lots of questions on a new project. Basically "do you have info on this or do you know someone who does"? Joe responded saying "I'm sure Liz can help you, she knows all about this. I've cc'd her on this email"



      How do I proceed? I want to thank Joe for putting me in touch with the right person, should I do so separately? Do I reply all and thank Joe while also introducing myself to Liz? Do I email Liz separately and ask for her help or wait for her to reply in the chain since she now has my original email with the questions I asked?



      Note: I'm an entry level employee who was told to reach out to this other department. I don't know these people and they are in higher up positions than I am so I want to be extra respectful.



      Thanks!






      professionalism email




      professionalism email





      share







      New contributor




      Grace is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
      Check out our Code of Conduct.










      share







      New contributor




      Grace is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
      Check out our Code of Conduct.








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      Grace is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
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      Grace is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
      Check out our Code of Conduct.






      Grace is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
      Check out our Code of Conduct.

























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