How to say “No” to pay deductions? [closed]

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I work for a company that designs and builds fitted furniture. We also offer a free survey service to our customers and normally arrange for a third party to fit the furniture.



I sold some furniture to a customer who wanted to buy the furniture and fit it himself He provided all the measurements required himself and turned down the survey.



Now the customer has contacted our customer service department to complain that the furniture is the wrong size.



Now my employer wants me to pay for the incorrect furniture. My contract doesn't state anything about pay deductions and I am in the UK so there are limitations on what my employer can deduct.



How should I tell my employer that I am not going to pay?







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closed as off-topic by Philip Kendall, The Wandering Dev Manager, Masked Man♦, Dawny33, gnat May 1 '16 at 7:33


This question appears to be off-topic. The users who voted to close gave this specific reason:


  • "Questions seeking advice on company-specific regulations, agreements, or policies should be directed to your manager or HR department. Questions that address only a specific company or position are of limited use to future visitors. Questions seeking legal advice should be directed to legal professionals. For more information, click here." – Philip Kendall, The Wandering Dev Manager, Dawny33, gnat
If this question can be reworded to fit the rules in the help center, please edit the question.








  • 3




    Is the customer correct? Do you have measurements and correspondence etc,. If you do then just tell the employer it's not your problem, you delivered what was asked. If you don't... why don't you? Either way thats central to the question, we need this info
    – Kilisi
    Apr 30 '16 at 23:17






  • 1




    This would be a good time to revise your terms of service to include some sort of limited liability or indemnity clause for just these sorts of work orders. For future protection. Also, check your current ToS and see if there's anything like that.
    – CKM
    Apr 30 '16 at 23:35











  • Sounds unreasonable to me
    – paparazzo
    May 1 '16 at 1:34
















up vote
5
down vote

favorite












I work for a company that designs and builds fitted furniture. We also offer a free survey service to our customers and normally arrange for a third party to fit the furniture.



I sold some furniture to a customer who wanted to buy the furniture and fit it himself He provided all the measurements required himself and turned down the survey.



Now the customer has contacted our customer service department to complain that the furniture is the wrong size.



Now my employer wants me to pay for the incorrect furniture. My contract doesn't state anything about pay deductions and I am in the UK so there are limitations on what my employer can deduct.



How should I tell my employer that I am not going to pay?







share|improve this question











closed as off-topic by Philip Kendall, The Wandering Dev Manager, Masked Man♦, Dawny33, gnat May 1 '16 at 7:33


This question appears to be off-topic. The users who voted to close gave this specific reason:


  • "Questions seeking advice on company-specific regulations, agreements, or policies should be directed to your manager or HR department. Questions that address only a specific company or position are of limited use to future visitors. Questions seeking legal advice should be directed to legal professionals. For more information, click here." – Philip Kendall, The Wandering Dev Manager, Dawny33, gnat
If this question can be reworded to fit the rules in the help center, please edit the question.








  • 3




    Is the customer correct? Do you have measurements and correspondence etc,. If you do then just tell the employer it's not your problem, you delivered what was asked. If you don't... why don't you? Either way thats central to the question, we need this info
    – Kilisi
    Apr 30 '16 at 23:17






  • 1




    This would be a good time to revise your terms of service to include some sort of limited liability or indemnity clause for just these sorts of work orders. For future protection. Also, check your current ToS and see if there's anything like that.
    – CKM
    Apr 30 '16 at 23:35











  • Sounds unreasonable to me
    – paparazzo
    May 1 '16 at 1:34












up vote
5
down vote

favorite









up vote
5
down vote

favorite











I work for a company that designs and builds fitted furniture. We also offer a free survey service to our customers and normally arrange for a third party to fit the furniture.



I sold some furniture to a customer who wanted to buy the furniture and fit it himself He provided all the measurements required himself and turned down the survey.



Now the customer has contacted our customer service department to complain that the furniture is the wrong size.



Now my employer wants me to pay for the incorrect furniture. My contract doesn't state anything about pay deductions and I am in the UK so there are limitations on what my employer can deduct.



How should I tell my employer that I am not going to pay?







share|improve this question











I work for a company that designs and builds fitted furniture. We also offer a free survey service to our customers and normally arrange for a third party to fit the furniture.



I sold some furniture to a customer who wanted to buy the furniture and fit it himself He provided all the measurements required himself and turned down the survey.



Now the customer has contacted our customer service department to complain that the furniture is the wrong size.



Now my employer wants me to pay for the incorrect furniture. My contract doesn't state anything about pay deductions and I am in the UK so there are limitations on what my employer can deduct.



How should I tell my employer that I am not going to pay?









share|improve this question










share|improve this question




share|improve this question









asked Apr 30 '16 at 22:08









James Fenwick

204311




204311




closed as off-topic by Philip Kendall, The Wandering Dev Manager, Masked Man♦, Dawny33, gnat May 1 '16 at 7:33


This question appears to be off-topic. The users who voted to close gave this specific reason:


  • "Questions seeking advice on company-specific regulations, agreements, or policies should be directed to your manager or HR department. Questions that address only a specific company or position are of limited use to future visitors. Questions seeking legal advice should be directed to legal professionals. For more information, click here." – Philip Kendall, The Wandering Dev Manager, Dawny33, gnat
If this question can be reworded to fit the rules in the help center, please edit the question.




closed as off-topic by Philip Kendall, The Wandering Dev Manager, Masked Man♦, Dawny33, gnat May 1 '16 at 7:33


This question appears to be off-topic. The users who voted to close gave this specific reason:


  • "Questions seeking advice on company-specific regulations, agreements, or policies should be directed to your manager or HR department. Questions that address only a specific company or position are of limited use to future visitors. Questions seeking legal advice should be directed to legal professionals. For more information, click here." – Philip Kendall, The Wandering Dev Manager, Dawny33, gnat
If this question can be reworded to fit the rules in the help center, please edit the question.







  • 3




    Is the customer correct? Do you have measurements and correspondence etc,. If you do then just tell the employer it's not your problem, you delivered what was asked. If you don't... why don't you? Either way thats central to the question, we need this info
    – Kilisi
    Apr 30 '16 at 23:17






  • 1




    This would be a good time to revise your terms of service to include some sort of limited liability or indemnity clause for just these sorts of work orders. For future protection. Also, check your current ToS and see if there's anything like that.
    – CKM
    Apr 30 '16 at 23:35











  • Sounds unreasonable to me
    – paparazzo
    May 1 '16 at 1:34












  • 3




    Is the customer correct? Do you have measurements and correspondence etc,. If you do then just tell the employer it's not your problem, you delivered what was asked. If you don't... why don't you? Either way thats central to the question, we need this info
    – Kilisi
    Apr 30 '16 at 23:17






  • 1




    This would be a good time to revise your terms of service to include some sort of limited liability or indemnity clause for just these sorts of work orders. For future protection. Also, check your current ToS and see if there's anything like that.
    – CKM
    Apr 30 '16 at 23:35











  • Sounds unreasonable to me
    – paparazzo
    May 1 '16 at 1:34







3




3




Is the customer correct? Do you have measurements and correspondence etc,. If you do then just tell the employer it's not your problem, you delivered what was asked. If you don't... why don't you? Either way thats central to the question, we need this info
– Kilisi
Apr 30 '16 at 23:17




Is the customer correct? Do you have measurements and correspondence etc,. If you do then just tell the employer it's not your problem, you delivered what was asked. If you don't... why don't you? Either way thats central to the question, we need this info
– Kilisi
Apr 30 '16 at 23:17




1




1




This would be a good time to revise your terms of service to include some sort of limited liability or indemnity clause for just these sorts of work orders. For future protection. Also, check your current ToS and see if there's anything like that.
– CKM
Apr 30 '16 at 23:35





This would be a good time to revise your terms of service to include some sort of limited liability or indemnity clause for just these sorts of work orders. For future protection. Also, check your current ToS and see if there's anything like that.
– CKM
Apr 30 '16 at 23:35













Sounds unreasonable to me
– paparazzo
May 1 '16 at 1:34




Sounds unreasonable to me
– paparazzo
May 1 '16 at 1:34










1 Answer
1






active

oldest

votes

















up vote
7
down vote













You tell him "I am not going to pay". Why would your employer compensate a customer for incorrect furniture if it is obviously the customers fault?



Your employer must pay your salary. He has no right to deduct anything. If he wishes, he can ask you to pay for damages; if you refuse, he can take you to court. But first, he must pay.






share|improve this answer




























    1 Answer
    1






    active

    oldest

    votes








    1 Answer
    1






    active

    oldest

    votes









    active

    oldest

    votes






    active

    oldest

    votes








    up vote
    7
    down vote













    You tell him "I am not going to pay". Why would your employer compensate a customer for incorrect furniture if it is obviously the customers fault?



    Your employer must pay your salary. He has no right to deduct anything. If he wishes, he can ask you to pay for damages; if you refuse, he can take you to court. But first, he must pay.






    share|improve this answer

























      up vote
      7
      down vote













      You tell him "I am not going to pay". Why would your employer compensate a customer for incorrect furniture if it is obviously the customers fault?



      Your employer must pay your salary. He has no right to deduct anything. If he wishes, he can ask you to pay for damages; if you refuse, he can take you to court. But first, he must pay.






      share|improve this answer























        up vote
        7
        down vote










        up vote
        7
        down vote









        You tell him "I am not going to pay". Why would your employer compensate a customer for incorrect furniture if it is obviously the customers fault?



        Your employer must pay your salary. He has no right to deduct anything. If he wishes, he can ask you to pay for damages; if you refuse, he can take you to court. But first, he must pay.






        share|improve this answer













        You tell him "I am not going to pay". Why would your employer compensate a customer for incorrect furniture if it is obviously the customers fault?



        Your employer must pay your salary. He has no right to deduct anything. If he wishes, he can ask you to pay for damages; if you refuse, he can take you to court. But first, he must pay.







        share|improve this answer













        share|improve this answer



        share|improve this answer











        answered Apr 30 '16 at 22:56









        gnasher729

        70.7k31131222




        70.7k31131222












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