Does a receptionist need permisssion of secretary to transfer calls to a director? [closed]

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If someone calls, looking for the director of the company, am I right to transfer the call straight to the director? Or should I first get permission from the director's secretary?

professionalism first-job phone

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edited May 26 '16 at 13:01

Kate Gregory

104k40230331

asked May 26 '16 at 12:54

user51030

1

closed as off-topic by The Wandering Dev Manager, Kate Gregory, Adam V, David K, Philip Kendall May 26 '16 at 13:21

This question appears to be off-topic. The users who voted to close gave this specific reason:

• "Questions seeking advice on company-specific regulations, agreements, or policies should be directed to your manager or HR department. Questions that address only a specific company or position are of limited use to future visitors. Questions seeking legal advice should be directed to legal professionals. For more information, click here." – Kate Gregory, Adam V, David K, Philip Kendall

If this question can be reworded to fit the rules in the help center, please edit the question.

• 
  
  
  

  
  1
  

  
  
  
  
  
  

  
  You should consider revising your question to use workplace appropriate grammar and punctuation. It is an excellent practice to get oneself into.
  – Dopeybob435
  May 26 '16 at 12:59
  

  
  
  
  


• 
  
  
  

  
  2
  

  
  
  
  
  
  

  
  I've cleaned up your writing, but also voted to close because this is a company-specific practice. Some may insist that calls to a director actually go to the director's secretary. Others may expect you to ask some questions to determine whether the call goes to the secretary or the director. Still others may expect you to contact the secretary and discuss the answers to those questions, then decide together where the call goes, and so on. Nobody here knows your company's policy, and our advice about what "makes sense" won't help you if your policy is not what we think it should be.
  – Kate Gregory
  May 26 '16 at 13:03
  

  
  
  
  


• 
  
  
  

  
  4
  

  
  
  
  
  
  

  
  Have you asked any of the following: the director, the director's secretary, or your immediate supervisor? If so, what did they say? If not, why not?
  – Patricia Shanahan
  May 26 '16 at 13:06
  

  
  
  
  


• 
  
  
  

  
  1
  

  
  
  
  
  
  

  
  The answer will also be specific to the situation. Even if you know your director doesn't normally want calls, what do you do if something unusual happens, like say a family member calls with a family emergency, the secretary is not there, etc. Still, having a policy in place is a good starting place, but we can't tell you what that policy is or should be.
  – Brandin
  May 26 '16 at 13:10
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  I've called places and been transferred several times. Seems to be common practice. So I would say, send it up the chain. Let it be someone else's problem.
  – Dan Shaffer
  May 26 '16 at 15:05
  

  
  
  
  

suggest improvements | 

up vote
-4
down vote

favorite

If someone calls, looking for the director of the company, am I right to transfer the call straight to the director? Or should I first get permission from the director's secretary?

professionalism first-job phone

share|improve this question

edited May 26 '16 at 13:01

Kate Gregory

104k40230331

asked May 26 '16 at 12:54

user51030

1

closed as off-topic by The Wandering Dev Manager, Kate Gregory, Adam V, David K, Philip Kendall May 26 '16 at 13:21

This question appears to be off-topic. The users who voted to close gave this specific reason:

• "Questions seeking advice on company-specific regulations, agreements, or policies should be directed to your manager or HR department. Questions that address only a specific company or position are of limited use to future visitors. Questions seeking legal advice should be directed to legal professionals. For more information, click here." – Kate Gregory, Adam V, David K, Philip Kendall

If this question can be reworded to fit the rules in the help center, please edit the question.

• 
  
  
  

  
  1
  

  
  
  
  
  
  

  
  You should consider revising your question to use workplace appropriate grammar and punctuation. It is an excellent practice to get oneself into.
  – Dopeybob435
  May 26 '16 at 12:59
  

  
  
  
  


• 
  
  
  

  
  2
  

  
  
  
  
  
  

  
  I've cleaned up your writing, but also voted to close because this is a company-specific practice. Some may insist that calls to a director actually go to the director's secretary. Others may expect you to ask some questions to determine whether the call goes to the secretary or the director. Still others may expect you to contact the secretary and discuss the answers to those questions, then decide together where the call goes, and so on. Nobody here knows your company's policy, and our advice about what "makes sense" won't help you if your policy is not what we think it should be.
  – Kate Gregory
  May 26 '16 at 13:03
  

  
  
  
  


• 
  
  
  

  
  4
  

  
  
  
  
  
  

  
  Have you asked any of the following: the director, the director's secretary, or your immediate supervisor? If so, what did they say? If not, why not?
  – Patricia Shanahan
  May 26 '16 at 13:06
  

  
  
  
  


• 
  
  
  

  
  1
  

  
  
  
  
  
  

  
  The answer will also be specific to the situation. Even if you know your director doesn't normally want calls, what do you do if something unusual happens, like say a family member calls with a family emergency, the secretary is not there, etc. Still, having a policy in place is a good starting place, but we can't tell you what that policy is or should be.
  – Brandin
  May 26 '16 at 13:10
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  I've called places and been transferred several times. Seems to be common practice. So I would say, send it up the chain. Let it be someone else's problem.
  – Dan Shaffer
  May 26 '16 at 15:05
  

  
  
  
  

suggest improvements | 

up vote
-4
down vote

favorite

up vote
-4
down vote

favorite

If someone calls, looking for the director of the company, am I right to transfer the call straight to the director? Or should I first get permission from the director's secretary?

professionalism first-job phone

share|improve this question

edited May 26 '16 at 13:01

Kate Gregory

104k40230331

asked May 26 '16 at 12:54

user51030

1

If someone calls, looking for the director of the company, am I right to transfer the call straight to the director? Or should I first get permission from the director's secretary?

professionalism first-job phone

share|improve this question

edited May 26 '16 at 13:01

Kate Gregory

104k40230331

asked May 26 '16 at 12:54

user51030

1

share|improve this question

share|improve this question

edited May 26 '16 at 13:01

Kate Gregory

104k40230331

edited May 26 '16 at 13:01

Kate Gregory

104k40230331

edited May 26 '16 at 13:01

Kate Gregory

104k40230331

104k40230331

asked May 26 '16 at 12:54

user51030

1

asked May 26 '16 at 12:54

user51030

1

asked May 26 '16 at 12:54

user51030

1

1

closed as off-topic by The Wandering Dev Manager, Kate Gregory, Adam V, David K, Philip Kendall May 26 '16 at 13:21

This question appears to be off-topic. The users who voted to close gave this specific reason:

• "Questions seeking advice on company-specific regulations, agreements, or policies should be directed to your manager or HR department. Questions that address only a specific company or position are of limited use to future visitors. Questions seeking legal advice should be directed to legal professionals. For more information, click here." – Kate Gregory, Adam V, David K, Philip Kendall

If this question can be reworded to fit the rules in the help center, please edit the question.

closed as off-topic by The Wandering Dev Manager, Kate Gregory, Adam V, David K, Philip Kendall May 26 '16 at 13:21

This question appears to be off-topic. The users who voted to close gave this specific reason:

• "Questions seeking advice on company-specific regulations, agreements, or policies should be directed to your manager or HR department. Questions that address only a specific company or position are of limited use to future visitors. Questions seeking legal advice should be directed to legal professionals. For more information, click here." – Kate Gregory, Adam V, David K, Philip Kendall

If this question can be reworded to fit the rules in the help center, please edit the question.

• 
  
  
  

  
  1
  

  
  
  
  
  
  

  
  You should consider revising your question to use workplace appropriate grammar and punctuation. It is an excellent practice to get oneself into.
  – Dopeybob435
  May 26 '16 at 12:59
  

  
  
  
  


• 
  
  
  

  
  2
  

  
  
  
  
  
  

  
  I've cleaned up your writing, but also voted to close because this is a company-specific practice. Some may insist that calls to a director actually go to the director's secretary. Others may expect you to ask some questions to determine whether the call goes to the secretary or the director. Still others may expect you to contact the secretary and discuss the answers to those questions, then decide together where the call goes, and so on. Nobody here knows your company's policy, and our advice about what "makes sense" won't help you if your policy is not what we think it should be.
  – Kate Gregory
  May 26 '16 at 13:03
  

  
  
  
  


• 
  
  
  

  
  4
  

  
  
  
  
  
  

  
  Have you asked any of the following: the director, the director's secretary, or your immediate supervisor? If so, what did they say? If not, why not?
  – Patricia Shanahan
  May 26 '16 at 13:06
  

  
  
  
  


• 
  
  
  

  
  1
  

  
  
  
  
  
  

  
  The answer will also be specific to the situation. Even if you know your director doesn't normally want calls, what do you do if something unusual happens, like say a family member calls with a family emergency, the secretary is not there, etc. Still, having a policy in place is a good starting place, but we can't tell you what that policy is or should be.
  – Brandin
  May 26 '16 at 13:10
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  I've called places and been transferred several times. Seems to be common practice. So I would say, send it up the chain. Let it be someone else's problem.
  – Dan Shaffer
  May 26 '16 at 15:05
  

  
  
  
  

suggest improvements | 

• 
  
  
  

  
  1
  

  
  
  
  
  
  

  
  You should consider revising your question to use workplace appropriate grammar and punctuation. It is an excellent practice to get oneself into.
  – Dopeybob435
  May 26 '16 at 12:59
  

  
  
  
  


• 
  
  
  

  
  2
  

  
  
  
  
  
  

  
  I've cleaned up your writing, but also voted to close because this is a company-specific practice. Some may insist that calls to a director actually go to the director's secretary. Others may expect you to ask some questions to determine whether the call goes to the secretary or the director. Still others may expect you to contact the secretary and discuss the answers to those questions, then decide together where the call goes, and so on. Nobody here knows your company's policy, and our advice about what "makes sense" won't help you if your policy is not what we think it should be.
  – Kate Gregory
  May 26 '16 at 13:03
  

  
  
  
  


• 
  
  
  

  
  4
  

  
  
  
  
  
  

  
  Have you asked any of the following: the director, the director's secretary, or your immediate supervisor? If so, what did they say? If not, why not?
  – Patricia Shanahan
  May 26 '16 at 13:06
  

  
  
  
  


• 
  
  
  

  
  1
  

  
  
  
  
  
  

  
  The answer will also be specific to the situation. Even if you know your director doesn't normally want calls, what do you do if something unusual happens, like say a family member calls with a family emergency, the secretary is not there, etc. Still, having a policy in place is a good starting place, but we can't tell you what that policy is or should be.
  – Brandin
  May 26 '16 at 13:10
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  I've called places and been transferred several times. Seems to be common practice. So I would say, send it up the chain. Let it be someone else's problem.
  – Dan Shaffer
  May 26 '16 at 15:05
  

  
  
  
  

1

1

You should consider revising your question to use workplace appropriate grammar and punctuation. It is an excellent practice to get oneself into.
– Dopeybob435
May 26 '16 at 12:59

You should consider revising your question to use workplace appropriate grammar and punctuation. It is an excellent practice to get oneself into.
– Dopeybob435
May 26 '16 at 12:59

2

2

I've cleaned up your writing, but also voted to close because this is a company-specific practice. Some may insist that calls to a director actually go to the director's secretary. Others may expect you to ask some questions to determine whether the call goes to the secretary or the director. Still others may expect you to contact the secretary and discuss the answers to those questions, then decide together where the call goes, and so on. Nobody here knows your company's policy, and our advice about what "makes sense" won't help you if your policy is not what we think it should be.
– Kate Gregory
May 26 '16 at 13:03

I've cleaned up your writing, but also voted to close because this is a company-specific practice. Some may insist that calls to a director actually go to the director's secretary. Others may expect you to ask some questions to determine whether the call goes to the secretary or the director. Still others may expect you to contact the secretary and discuss the answers to those questions, then decide together where the call goes, and so on. Nobody here knows your company's policy, and our advice about what "makes sense" won't help you if your policy is not what we think it should be.
– Kate Gregory
May 26 '16 at 13:03

4

4

Have you asked any of the following: the director, the director's secretary, or your immediate supervisor? If so, what did they say? If not, why not?
– Patricia Shanahan
May 26 '16 at 13:06

Have you asked any of the following: the director, the director's secretary, or your immediate supervisor? If so, what did they say? If not, why not?
– Patricia Shanahan
May 26 '16 at 13:06

1

1

The answer will also be specific to the situation. Even if you know your director doesn't normally want calls, what do you do if something unusual happens, like say a family member calls with a family emergency, the secretary is not there, etc. Still, having a policy in place is a good starting place, but we can't tell you what that policy is or should be.
– Brandin
May 26 '16 at 13:10

The answer will also be specific to the situation. Even if you know your director doesn't normally want calls, what do you do if something unusual happens, like say a family member calls with a family emergency, the secretary is not there, etc. Still, having a policy in place is a good starting place, but we can't tell you what that policy is or should be.
– Brandin
May 26 '16 at 13:10

I've called places and been transferred several times. Seems to be common practice. So I would say, send it up the chain. Let it be someone else's problem.
– Dan Shaffer
May 26 '16 at 15:05

I've called places and been transferred several times. Seems to be common practice. So I would say, send it up the chain. Let it be someone else's problem.
– Dan Shaffer
May 26 '16 at 15:05

suggest improvements | 

1 Answer
1

active

oldest

votes

up vote
3
down vote

This answer depends entirely upon company policy. First job new concept: Ask questions to those who you work with. Make the questions clear and to the point.

share|improve this answer

answered May 26 '16 at 12:58

Dopeybob435

553519

• 
  
  
  

  
  4
  

  
  
  
  
  
  

  
  It may not even be uniform company policy. Different senior managers may want calls handled differently.
  – Patricia Shanahan
  May 26 '16 at 13:07
  

  
  
  
  


• 
  
  
  

  
  1
  

  
  
  
  
  
  

  
  Agreed, there are many ways for this to be handled within a company but more of the point was its a company specific thing, not something you ask the internet.
  – Dopeybob435
  May 26 '16 at 13:18
  

  
  
  
  

suggest improvements | 

1 Answer
1

active

oldest

votes

1 Answer
1

active

oldest

votes

active

oldest

votes

active

oldest

votes

up vote
3
down vote

This answer depends entirely upon company policy. First job new concept: Ask questions to those who you work with. Make the questions clear and to the point.

share|improve this answer

answered May 26 '16 at 12:58

Dopeybob435

553519

• 
  
  
  

  
  4
  

  
  
  
  
  
  

  
  It may not even be uniform company policy. Different senior managers may want calls handled differently.
  – Patricia Shanahan
  May 26 '16 at 13:07
  

  
  
  
  


• 
  
  
  

  
  1
  

  
  
  
  
  
  

  
  Agreed, there are many ways for this to be handled within a company but more of the point was its a company specific thing, not something you ask the internet.
  – Dopeybob435
  May 26 '16 at 13:18
  

  
  
  
  

suggest improvements | 

up vote
3
down vote

This answer depends entirely upon company policy. First job new concept: Ask questions to those who you work with. Make the questions clear and to the point.

share|improve this answer

answered May 26 '16 at 12:58

Dopeybob435

553519

• 
  
  
  

  
  4
  

  
  
  
  
  
  

  
  It may not even be uniform company policy. Different senior managers may want calls handled differently.
  – Patricia Shanahan
  May 26 '16 at 13:07
  

  
  
  
  


• 
  
  
  

  
  1
  

  
  
  
  
  
  

  
  Agreed, there are many ways for this to be handled within a company but more of the point was its a company specific thing, not something you ask the internet.
  – Dopeybob435
  May 26 '16 at 13:18
  

  
  
  
  

suggest improvements | 

up vote
3
down vote

up vote
3
down vote

This answer depends entirely upon company policy. First job new concept: Ask questions to those who you work with. Make the questions clear and to the point.

share|improve this answer

answered May 26 '16 at 12:58

Dopeybob435

553519

This answer depends entirely upon company policy. First job new concept: Ask questions to those who you work with. Make the questions clear and to the point.

share|improve this answer

answered May 26 '16 at 12:58

Dopeybob435

553519

share|improve this answer

share|improve this answer

answered May 26 '16 at 12:58

Dopeybob435

553519

answered May 26 '16 at 12:58

Dopeybob435

553519

answered May 26 '16 at 12:58

Dopeybob435

553519

553519

• 
  
  
  

  
  4
  

  
  
  
  
  
  

  
  It may not even be uniform company policy. Different senior managers may want calls handled differently.
  – Patricia Shanahan
  May 26 '16 at 13:07
  

  
  
  
  


• 
  
  
  

  
  1
  

  
  
  
  
  
  

  
  Agreed, there are many ways for this to be handled within a company but more of the point was its a company specific thing, not something you ask the internet.
  – Dopeybob435
  May 26 '16 at 13:18
  

  
  
  
  

suggest improvements | 

• 
  
  
  

  
  4
  

  
  
  
  
  
  

  
  It may not even be uniform company policy. Different senior managers may want calls handled differently.
  – Patricia Shanahan
  May 26 '16 at 13:07
  

  
  
  
  


• 
  
  
  

  
  1
  

  
  
  
  
  
  

  
  Agreed, there are many ways for this to be handled within a company but more of the point was its a company specific thing, not something you ask the internet.
  – Dopeybob435
  May 26 '16 at 13:18
  

  
  
  
  

4

4

It may not even be uniform company policy. Different senior managers may want calls handled differently.
– Patricia Shanahan
May 26 '16 at 13:07

It may not even be uniform company policy. Different senior managers may want calls handled differently.
– Patricia Shanahan
May 26 '16 at 13:07

1

1

Agreed, there are many ways for this to be handled within a company but more of the point was its a company specific thing, not something you ask the internet.
– Dopeybob435
May 26 '16 at 13:18

Agreed, there are many ways for this to be handled within a company but more of the point was its a company specific thing, not something you ask the internet.
– Dopeybob435
May 26 '16 at 13:18

suggest improvements |