Trouble agreeing on the following basic contract terms

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Working with a company as an independent contractor. What would be a relatively bulletproof way of meeting the two following conditions in the agreement?

1. Contractor is free to work onsite or offsite at times of his choosing




2. In the event something breaks in the company system, contractor is responsible for resolving the issues asap (and some reasonable time frame here)

Note: client is suggesting 'issues should be addressed within 30 minutes', which is unreasonable, however, I am having trouble wording a sensible solution with a reasonable time frame.

I appreciate any advice.

Thanks in advance!

negotiation contracts contractors

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asked Jan 27 '14 at 21:59

AnchovyLegend

4712918

• 
  
  
  

  
  

  
  
  
  
  
  

  
  If I were making such an agreement a 'reasonable' time frame is closer to 4 hours. If you are operating solo, however, there are times you simply can't be there for at least a day or so. They need to set up a contingency clause so that if you can't be there they can call in a backup provider - someone both of you should know in advance.
  – Meredith Poor
  Jan 27 '14 at 22:37
  

  
  
  
  


• 
  
  
  

  
  1
  

  
  
  
  
  
  

  
  Yes because all new independent contractors can afford attorneys that charge thousands of dollars to review a document.
  – AnchovyLegend
  Jan 28 '14 at 13:45
  

  
  
  
  


• 
  
  
  

  
  3
  

  
  
  
  
  
  

  
  @FreshyFresh ...because all independent contracts can afford to be screwed by improperly forged contracts?
  – MrFox
  Jan 28 '14 at 14:46
  

  
  
  
  

add a comment | 

up vote
1
down vote

favorite

Working with a company as an independent contractor. What would be a relatively bulletproof way of meeting the two following conditions in the agreement?

1. Contractor is free to work onsite or offsite at times of his choosing




2. In the event something breaks in the company system, contractor is responsible for resolving the issues asap (and some reasonable time frame here)

Note: client is suggesting 'issues should be addressed within 30 minutes', which is unreasonable, however, I am having trouble wording a sensible solution with a reasonable time frame.

I appreciate any advice.

Thanks in advance!

negotiation contracts contractors

share|improve this question

asked Jan 27 '14 at 21:59

AnchovyLegend

4712918

• 
  
  
  

  
  

  
  
  
  
  
  

  
  If I were making such an agreement a 'reasonable' time frame is closer to 4 hours. If you are operating solo, however, there are times you simply can't be there for at least a day or so. They need to set up a contingency clause so that if you can't be there they can call in a backup provider - someone both of you should know in advance.
  – Meredith Poor
  Jan 27 '14 at 22:37
  

  
  
  
  


• 
  
  
  

  
  1
  

  
  
  
  
  
  

  
  Yes because all new independent contractors can afford attorneys that charge thousands of dollars to review a document.
  – AnchovyLegend
  Jan 28 '14 at 13:45
  

  
  
  
  


• 
  
  
  

  
  3
  

  
  
  
  
  
  

  
  @FreshyFresh ...because all independent contracts can afford to be screwed by improperly forged contracts?
  – MrFox
  Jan 28 '14 at 14:46
  

  
  
  
  

add a comment | 

up vote
1
down vote

favorite

up vote
1
down vote

favorite

Working with a company as an independent contractor. What would be a relatively bulletproof way of meeting the two following conditions in the agreement?

1. Contractor is free to work onsite or offsite at times of his choosing




2. In the event something breaks in the company system, contractor is responsible for resolving the issues asap (and some reasonable time frame here)

Note: client is suggesting 'issues should be addressed within 30 minutes', which is unreasonable, however, I am having trouble wording a sensible solution with a reasonable time frame.

I appreciate any advice.

Thanks in advance!

negotiation contracts contractors

share|improve this question

asked Jan 27 '14 at 21:59

AnchovyLegend

4712918

Working with a company as an independent contractor. What would be a relatively bulletproof way of meeting the two following conditions in the agreement?

1. Contractor is free to work onsite or offsite at times of his choosing




2. In the event something breaks in the company system, contractor is responsible for resolving the issues asap (and some reasonable time frame here)

Note: client is suggesting 'issues should be addressed within 30 minutes', which is unreasonable, however, I am having trouble wording a sensible solution with a reasonable time frame.

I appreciate any advice.

Thanks in advance!

negotiation contracts contractors

share|improve this question

asked Jan 27 '14 at 21:59

AnchovyLegend

4712918

share|improve this question

share|improve this question

asked Jan 27 '14 at 21:59

AnchovyLegend

4712918

asked Jan 27 '14 at 21:59

AnchovyLegend

4712918

asked Jan 27 '14 at 21:59

AnchovyLegend

4712918

4712918

• 
  
  
  

  
  

  
  
  
  
  
  

  
  If I were making such an agreement a 'reasonable' time frame is closer to 4 hours. If you are operating solo, however, there are times you simply can't be there for at least a day or so. They need to set up a contingency clause so that if you can't be there they can call in a backup provider - someone both of you should know in advance.
  – Meredith Poor
  Jan 27 '14 at 22:37
  

  
  
  
  


• 
  
  
  

  
  1
  

  
  
  
  
  
  

  
  Yes because all new independent contractors can afford attorneys that charge thousands of dollars to review a document.
  – AnchovyLegend
  Jan 28 '14 at 13:45
  

  
  
  
  


• 
  
  
  

  
  3
  

  
  
  
  
  
  

  
  @FreshyFresh ...because all independent contracts can afford to be screwed by improperly forged contracts?
  – MrFox
  Jan 28 '14 at 14:46
  

  
  
  
  

add a comment | 

• 
  
  
  

  
  

  
  
  
  
  
  

  
  If I were making such an agreement a 'reasonable' time frame is closer to 4 hours. If you are operating solo, however, there are times you simply can't be there for at least a day or so. They need to set up a contingency clause so that if you can't be there they can call in a backup provider - someone both of you should know in advance.
  – Meredith Poor
  Jan 27 '14 at 22:37
  

  
  
  
  


• 
  
  
  

  
  1
  

  
  
  
  
  
  

  
  Yes because all new independent contractors can afford attorneys that charge thousands of dollars to review a document.
  – AnchovyLegend
  Jan 28 '14 at 13:45
  

  
  
  
  


• 
  
  
  

  
  3
  

  
  
  
  
  
  

  
  @FreshyFresh ...because all independent contracts can afford to be screwed by improperly forged contracts?
  – MrFox
  Jan 28 '14 at 14:46
  

  
  
  
  

If I were making such an agreement a 'reasonable' time frame is closer to 4 hours. If you are operating solo, however, there are times you simply can't be there for at least a day or so. They need to set up a contingency clause so that if you can't be there they can call in a backup provider - someone both of you should know in advance.
– Meredith Poor
Jan 27 '14 at 22:37

If I were making such an agreement a 'reasonable' time frame is closer to 4 hours. If you are operating solo, however, there are times you simply can't be there for at least a day or so. They need to set up a contingency clause so that if you can't be there they can call in a backup provider - someone both of you should know in advance.
– Meredith Poor
Jan 27 '14 at 22:37

1

1

Yes because all new independent contractors can afford attorneys that charge thousands of dollars to review a document.
– AnchovyLegend
Jan 28 '14 at 13:45

Yes because all new independent contractors can afford attorneys that charge thousands of dollars to review a document.
– AnchovyLegend
Jan 28 '14 at 13:45

3

3

@FreshyFresh ...because all independent contracts can afford to be screwed by improperly forged contracts?
– MrFox
Jan 28 '14 at 14:46

@FreshyFresh ...because all independent contracts can afford to be screwed by improperly forged contracts?
– MrFox
Jan 28 '14 at 14:46

add a comment | 

2 Answers
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up vote
6
down vote

You need -- for the second part -- language of a "service level agreement". It will go into detail as to what you're on the hook for and what you're not. Don't leave this up to a few words and a handshake. It's all great -- until the event happens, and it's not clear what should be going on.

Try this for starters:

http://www.biztree.com/Templates/Service-Level-Agreement.html

share|improve this answer

answered Jan 27 '14 at 22:13

Xavier J

26.3k104797

add a comment | 

up vote
1
down vote

Everything is negotiable in a contract. There is absolutely no "bulletproof" way of getting your requests, because each potential boss will handle the negotiating process differently.

If you would like either of these benefits, simply sit down with your potential employer, and state these are the terms on which you will work. If they say yes, great. If they say no, try to convince them via some logical argument or your own personal charisma.

There may be many scenarios where it is impossible to reach a decision that is unilaterally favourable to you.

• Company policy does not allow certain allowances like working from home


• Person you are negotiating with does not have the power to grant these things


• Existing company infrastructure may prohibit the arrangement


• Person you are negotiating with might have a no negotiating on anything policy

Cheers

share|improve this answer

answered Jan 28 '14 at 13:54

Code Whisperer

1,822618

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2 Answers
2

active

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2 Answers
2

active

oldest

votes

active

oldest

votes

active

oldest

votes

up vote
6
down vote

You need -- for the second part -- language of a "service level agreement". It will go into detail as to what you're on the hook for and what you're not. Don't leave this up to a few words and a handshake. It's all great -- until the event happens, and it's not clear what should be going on.

Try this for starters:

http://www.biztree.com/Templates/Service-Level-Agreement.html

share|improve this answer

answered Jan 27 '14 at 22:13

Xavier J

26.3k104797

add a comment | 

up vote
6
down vote

You need -- for the second part -- language of a "service level agreement". It will go into detail as to what you're on the hook for and what you're not. Don't leave this up to a few words and a handshake. It's all great -- until the event happens, and it's not clear what should be going on.

Try this for starters:

http://www.biztree.com/Templates/Service-Level-Agreement.html

share|improve this answer

answered Jan 27 '14 at 22:13

Xavier J

26.3k104797

add a comment | 

up vote
6
down vote

up vote
6
down vote

You need -- for the second part -- language of a "service level agreement". It will go into detail as to what you're on the hook for and what you're not. Don't leave this up to a few words and a handshake. It's all great -- until the event happens, and it's not clear what should be going on.

Try this for starters:

http://www.biztree.com/Templates/Service-Level-Agreement.html

share|improve this answer

answered Jan 27 '14 at 22:13

Xavier J

26.3k104797

You need -- for the second part -- language of a "service level agreement". It will go into detail as to what you're on the hook for and what you're not. Don't leave this up to a few words and a handshake. It's all great -- until the event happens, and it's not clear what should be going on.

Try this for starters:

http://www.biztree.com/Templates/Service-Level-Agreement.html

share|improve this answer

answered Jan 27 '14 at 22:13

Xavier J

26.3k104797

share|improve this answer

share|improve this answer

answered Jan 27 '14 at 22:13

Xavier J

26.3k104797

answered Jan 27 '14 at 22:13

Xavier J

26.3k104797

answered Jan 27 '14 at 22:13

Xavier J

26.3k104797

26.3k104797

add a comment | 

add a comment | 

up vote
1
down vote

Everything is negotiable in a contract. There is absolutely no "bulletproof" way of getting your requests, because each potential boss will handle the negotiating process differently.

If you would like either of these benefits, simply sit down with your potential employer, and state these are the terms on which you will work. If they say yes, great. If they say no, try to convince them via some logical argument or your own personal charisma.

There may be many scenarios where it is impossible to reach a decision that is unilaterally favourable to you.

• Company policy does not allow certain allowances like working from home


• Person you are negotiating with does not have the power to grant these things


• Existing company infrastructure may prohibit the arrangement


• Person you are negotiating with might have a no negotiating on anything policy

Cheers

share|improve this answer

answered Jan 28 '14 at 13:54

Code Whisperer

1,822618

add a comment | 

up vote
1
down vote

Everything is negotiable in a contract. There is absolutely no "bulletproof" way of getting your requests, because each potential boss will handle the negotiating process differently.

If you would like either of these benefits, simply sit down with your potential employer, and state these are the terms on which you will work. If they say yes, great. If they say no, try to convince them via some logical argument or your own personal charisma.

There may be many scenarios where it is impossible to reach a decision that is unilaterally favourable to you.

• Company policy does not allow certain allowances like working from home


• Person you are negotiating with does not have the power to grant these things


• Existing company infrastructure may prohibit the arrangement


• Person you are negotiating with might have a no negotiating on anything policy

Cheers

share|improve this answer

answered Jan 28 '14 at 13:54

Code Whisperer

1,822618

add a comment | 

up vote
1
down vote

up vote
1
down vote

Everything is negotiable in a contract. There is absolutely no "bulletproof" way of getting your requests, because each potential boss will handle the negotiating process differently.

If you would like either of these benefits, simply sit down with your potential employer, and state these are the terms on which you will work. If they say yes, great. If they say no, try to convince them via some logical argument or your own personal charisma.

There may be many scenarios where it is impossible to reach a decision that is unilaterally favourable to you.

• Company policy does not allow certain allowances like working from home


• Person you are negotiating with does not have the power to grant these things


• Existing company infrastructure may prohibit the arrangement


• Person you are negotiating with might have a no negotiating on anything policy

Cheers

share|improve this answer

answered Jan 28 '14 at 13:54

Code Whisperer

1,822618

Everything is negotiable in a contract. There is absolutely no "bulletproof" way of getting your requests, because each potential boss will handle the negotiating process differently.

If you would like either of these benefits, simply sit down with your potential employer, and state these are the terms on which you will work. If they say yes, great. If they say no, try to convince them via some logical argument or your own personal charisma.

There may be many scenarios where it is impossible to reach a decision that is unilaterally favourable to you.

• Company policy does not allow certain allowances like working from home


• Person you are negotiating with does not have the power to grant these things


• Existing company infrastructure may prohibit the arrangement


• Person you are negotiating with might have a no negotiating on anything policy

Cheers

share|improve this answer

answered Jan 28 '14 at 13:54

Code Whisperer

1,822618

share|improve this answer

share|improve this answer

answered Jan 28 '14 at 13:54

Code Whisperer

1,822618

answered Jan 28 '14 at 13:54

Code Whisperer

1,822618

answered Jan 28 '14 at 13:54

Code Whisperer

1,822618

1,822618

add a comment | 

add a comment | 

 

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