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Is it okay to share a customer appreciation email I received with my manager?
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I received an email wherein a customer congratulated my work.
Is it okay if I forward and share this with my manager?
management
edited Dec 17 '14 at 17:25
Garrison Neely
6,21512735
asked Mar 26 '14 at 12:24
RajU
129123
add a comment |Â
up vote
25
down vote
favorite
I received an email wherein a customer congratulated my work.
Is it okay if I forward and share this with my manager?
management
edited Dec 17 '14 at 17:25
Garrison Neely
6,21512735
asked Mar 26 '14 at 12:24
RajU
129123
9
It's okay, although the ulterior motive will be transparent.
– aroth
Mar 26 '14 at 12:27
5
thanks for all the comments , i had forwarded the email and got an return email appreciation from manager
– RajU
Mar 26 '14 at 14:34
6
It doesn't just mean you did well, it means the people who set you up for success did well too! A good manager should appreciate these things as it reflects well on the whole organization.
– BigOmega
Mar 26 '14 at 20:33
add a comment |Â
up vote
25
down vote
favorite
up vote
25
down vote
favorite
I received an email wherein a customer congratulated my work.
Is it okay if I forward and share this with my manager?
management
edited Dec 17 '14 at 17:25
Garrison Neely
6,21512735
asked Mar 26 '14 at 12:24
RajU
129123
I received an email wherein a customer congratulated my work.
Is it okay if I forward and share this with my manager?
management
edited Dec 17 '14 at 17:25
Garrison Neely
6,21512735
asked Mar 26 '14 at 12:24
RajU
129123
edited Dec 17 '14 at 17:25
Garrison Neely
6,21512735
edited Dec 17 '14 at 17:25
Garrison Neely
6,21512735
edited Dec 17 '14 at 17:25
Garrison Neely
6,21512735
6,21512735
asked Mar 26 '14 at 12:24
RajU
129123
asked Mar 26 '14 at 12:24
RajU
129123
asked Mar 26 '14 at 12:24
RajU
129123
129123
9
It's okay, although the ulterior motive will be transparent.
– aroth
Mar 26 '14 at 12:27
5
thanks for all the comments , i had forwarded the email and got an return email appreciation from manager
– RajU
Mar 26 '14 at 14:34
6
It doesn't just mean you did well, it means the people who set you up for success did well too! A good manager should appreciate these things as it reflects well on the whole organization.
– BigOmega
Mar 26 '14 at 20:33
add a comment |Â
9
It's okay, although the ulterior motive will be transparent.
– aroth
Mar 26 '14 at 12:27
5
thanks for all the comments , i had forwarded the email and got an return email appreciation from manager
– RajU
Mar 26 '14 at 14:34
6
It doesn't just mean you did well, it means the people who set you up for success did well too! A good manager should appreciate these things as it reflects well on the whole organization.
– BigOmega
Mar 26 '14 at 20:33
9
9
It's okay, although the ulterior motive will be transparent.
– aroth
Mar 26 '14 at 12:27
It's okay, although the ulterior motive will be transparent.
– aroth
Mar 26 '14 at 12:27
5
5
thanks for all the comments , i had forwarded the email and got an return email appreciation from manager
– RajU
Mar 26 '14 at 14:34
thanks for all the comments , i had forwarded the email and got an return email appreciation from manager
– RajU
Mar 26 '14 at 14:34
6
6
It doesn't just mean you did well, it means the people who set you up for success did well too! A good manager should appreciate these things as it reflects well on the whole organization.
– BigOmega
Mar 26 '14 at 20:33
It doesn't just mean you did well, it means the people who set you up for success did well too! A good manager should appreciate these things as it reflects well on the whole organization.
– BigOmega
Mar 26 '14 at 20:33
add a comment |Â
6 Answers
6
active
oldest
votes
up vote
50
down vote
These types of things can affect your performance appraisal, so sure send it on. I always do. Don't worry about being "transparent", there is nothing inherently wrong with wanting your boss to know that someone (especially a client!) likes your work. He also might be pretty happy to be able to tell his boss that his staff is getting compliments from the clients. After all bosses get performance appraisals too and they tend to be more aware of the politics behind them.
I'll point out that your boss is almost certainly copied on any negative feedback anyone has about you, so this makes sure they get a balanced picture. It really is not just bragging.
answered Mar 26 '14 at 13:01
HLGEM
133k25227489
2
Completely agree here. Its not like you solicited the praise. Pass that on to your manager, it is your job to make sure that your manager is aware of things like this if they get left out of the chain. This is true of internal customers(in your company) as well as external customers(your clients).
– IDrinkandIKnowThings
Mar 26 '14 at 15:40
3
I think a great way to subtley share the email is to respond to your customer in thanks, and either CC or BCC your boss.
– David K
Mar 26 '14 at 18:02
3
My boss expects positive emails to be forwarded to her - it goes in the file for performance reviews.
– Allen Gould
Mar 26 '14 at 21:09
add a comment |Â
up vote
16
down vote
Of course it's okay - there's no reasonable expectation of confidentiality and you should be highlighting your success. What does take care, however, is how you present it. I'd suggest mentioning it in person, perhaps:
"Oh, did I mention that Client A sent me a lovely email? Oh, I'll forward it over. They seem really impressed with what we've done
It's pretty transparent, but you're giving him the chance to share in the success while avoiding sounding cocky about it.
answered Mar 26 '14 at 12:48
Dan
8,74133636
add a comment |Â
up vote
5
down vote
Absolutely. Part of their job duty is to ensure that you are doing your job properly and you are helping them do their job by giving them the feedback they need. A ton of emails from satisfied customers every week - that's probably a different story. In which case, you have to be selective and just send the ones that strike your fancy in terms of originality, put you in the best light, etc. :) Nothing wrong with doing something that helps your manager do their job and makes you happy at the same time :)
answered Mar 26 '14 at 13:24
Vietnhi Phuvan
68.9k7118254
2
I'll note that the OP said "MY manager", which indicates that the OP has only one manager. So the use of the word "their" is out of place :) I like to use the word "she" for figures of authority because the inherent cultural assumption in standard English is that the authority figure is male and I want to do my part to combat that assumption. And yes, I am a male myself :)
– Vietnhi Phuvan
Mar 26 '14 at 13:40
4
Use of "their" is used due to represent a person previously mentioned whose gender is unknown. "Their" is being used as a singular reference. Multiple would have been "their managers" I edited your answer as it was the top on at present to prevent confusion for future readers who may wish to answer. I'm not really sure if this is the place to combat male managers in vast quantity in the workplace but I may be mistaken :)
– Michael Grubey
Mar 26 '14 at 14:20
3
en.wikipedia.org/wiki/Singular_they
– Brian S
Mar 26 '14 at 15:31
Thanks to both of you: I learn something new every day :) You just reminded me why learning English was such a pain :)
– Vietnhi Phuvan
Mar 26 '14 at 15:34
1
In reality, native speakers will use "their" to avoid either appearing to be sexist by using "he" or appearing to be subtly accusing the reader of being sexist by using "she". Back when the prohibition against "their" was strict, it was standard to use "he" for someone of unknown gender. If one objects to that, one should not object to "their".
– Wayne
Mar 26 '14 at 20:29
add a comment |Â
up vote
2
down vote
Absolutely. If a customer goes to the trouble of thanking you in writing, they intended to provide you with evidence that You Done Good and deserve praise (at least) from management.
If they're really clueful, they may have sent a copy direct to your management as well.
answered Mar 27 '14 at 12:22
keshlam
41.5k1267144
Exactly. When I send such an email after receiving good service, I try to include their manager when possible. Managers tend to only hear from the customers when something has gone wrong - so it's nice for them to hear something positive about their staff once in awhile.
– Grant
Mar 27 '14 at 13:54
add a comment |Â
up vote
1
down vote
I will tell you my personal experience. Its been 7 years in IT now. I have received such emails from customers time to time where in few cases managers were not copied.
My personal take on this matter will is , if your manager seems nice guy/lady and supports you in general then share it. If you are planning to switch in near future then also share it.
However, if and your manager are of same age and if your manager's manager look at you as next manager then don't share it. Believe it or not your manager may sound like he appreciate your work in this scenario but he/she doesn't internally.
Take call of judgement and proceed.
answered Mar 26 '14 at 19:14
andrew
111
1
Who emails IT about when you did a good job? I've only ever gotten emails asking for more help because something's broken. You must've worked really hard...
– Frank
Mar 27 '14 at 2:15
add a comment |Â
up vote
0
down vote
Perfectly fine. The end goal of any business is to keep the customer happy. In case your customer is praising you for your work/efforts, your manager will be more than happy to know about it. It will add on to the trust your manager has on you and your abilities. It also reflects good on the manager as he is the one who is managing you. Hence, go ahead and share it!
answered Mar 26 '14 at 13:08
Ricketyship
2,0011022
I think we all shaping up a consensus pretty quickly :)
– Vietnhi Phuvan
Mar 26 '14 at 13:27
add a comment |Â
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6 Answers
6
active
oldest
votes
6 Answers
6
active
oldest
votes
active
oldest
votes
active
oldest
votes
up vote
50
down vote
These types of things can affect your performance appraisal, so sure send it on. I always do. Don't worry about being "transparent", there is nothing inherently wrong with wanting your boss to know that someone (especially a client!) likes your work. He also might be pretty happy to be able to tell his boss that his staff is getting compliments from the clients. After all bosses get performance appraisals too and they tend to be more aware of the politics behind them.
I'll point out that your boss is almost certainly copied on any negative feedback anyone has about you, so this makes sure they get a balanced picture. It really is not just bragging.
answered Mar 26 '14 at 13:01
HLGEM
133k25227489
2
Completely agree here. Its not like you solicited the praise. Pass that on to your manager, it is your job to make sure that your manager is aware of things like this if they get left out of the chain. This is true of internal customers(in your company) as well as external customers(your clients).
– IDrinkandIKnowThings
Mar 26 '14 at 15:40
3
I think a great way to subtley share the email is to respond to your customer in thanks, and either CC or BCC your boss.
– David K
Mar 26 '14 at 18:02
3
My boss expects positive emails to be forwarded to her - it goes in the file for performance reviews.
– Allen Gould
Mar 26 '14 at 21:09
add a comment |Â
up vote
50
down vote
These types of things can affect your performance appraisal, so sure send it on. I always do. Don't worry about being "transparent", there is nothing inherently wrong with wanting your boss to know that someone (especially a client!) likes your work. He also might be pretty happy to be able to tell his boss that his staff is getting compliments from the clients. After all bosses get performance appraisals too and they tend to be more aware of the politics behind them.
I'll point out that your boss is almost certainly copied on any negative feedback anyone has about you, so this makes sure they get a balanced picture. It really is not just bragging.
answered Mar 26 '14 at 13:01
HLGEM
133k25227489
2
Completely agree here. Its not like you solicited the praise. Pass that on to your manager, it is your job to make sure that your manager is aware of things like this if they get left out of the chain. This is true of internal customers(in your company) as well as external customers(your clients).
– IDrinkandIKnowThings
Mar 26 '14 at 15:40
3
I think a great way to subtley share the email is to respond to your customer in thanks, and either CC or BCC your boss.
– David K
Mar 26 '14 at 18:02
3
My boss expects positive emails to be forwarded to her - it goes in the file for performance reviews.
– Allen Gould
Mar 26 '14 at 21:09
add a comment |Â
up vote
50
down vote
up vote
50
down vote
These types of things can affect your performance appraisal, so sure send it on. I always do. Don't worry about being "transparent", there is nothing inherently wrong with wanting your boss to know that someone (especially a client!) likes your work. He also might be pretty happy to be able to tell his boss that his staff is getting compliments from the clients. After all bosses get performance appraisals too and they tend to be more aware of the politics behind them.
I'll point out that your boss is almost certainly copied on any negative feedback anyone has about you, so this makes sure they get a balanced picture. It really is not just bragging.
answered Mar 26 '14 at 13:01
HLGEM
133k25227489
These types of things can affect your performance appraisal, so sure send it on. I always do. Don't worry about being "transparent", there is nothing inherently wrong with wanting your boss to know that someone (especially a client!) likes your work. He also might be pretty happy to be able to tell his boss that his staff is getting compliments from the clients. After all bosses get performance appraisals too and they tend to be more aware of the politics behind them.
I'll point out that your boss is almost certainly copied on any negative feedback anyone has about you, so this makes sure they get a balanced picture. It really is not just bragging.
answered Mar 26 '14 at 13:01
HLGEM
133k25227489
edited Jun 9 '17 at 20:26
answered Mar 26 '14 at 13:01
HLGEM
133k25227489
answered Mar 26 '14 at 13:01
HLGEM
133k25227489
answered Mar 26 '14 at 13:01
HLGEM
133k25227489
133k25227489
2
Completely agree here. Its not like you solicited the praise. Pass that on to your manager, it is your job to make sure that your manager is aware of things like this if they get left out of the chain. This is true of internal customers(in your company) as well as external customers(your clients).
– IDrinkandIKnowThings
Mar 26 '14 at 15:40
3
I think a great way to subtley share the email is to respond to your customer in thanks, and either CC or BCC your boss.
– David K
Mar 26 '14 at 18:02
3
My boss expects positive emails to be forwarded to her - it goes in the file for performance reviews.
– Allen Gould
Mar 26 '14 at 21:09
add a comment |Â
2
Completely agree here. Its not like you solicited the praise. Pass that on to your manager, it is your job to make sure that your manager is aware of things like this if they get left out of the chain. This is true of internal customers(in your company) as well as external customers(your clients).
– IDrinkandIKnowThings
Mar 26 '14 at 15:40
3
I think a great way to subtley share the email is to respond to your customer in thanks, and either CC or BCC your boss.
– David K
Mar 26 '14 at 18:02
3
My boss expects positive emails to be forwarded to her - it goes in the file for performance reviews.
– Allen Gould
Mar 26 '14 at 21:09
2
2
Completely agree here. Its not like you solicited the praise. Pass that on to your manager, it is your job to make sure that your manager is aware of things like this if they get left out of the chain. This is true of internal customers(in your company) as well as external customers(your clients).
– IDrinkandIKnowThings
Mar 26 '14 at 15:40
Completely agree here. Its not like you solicited the praise. Pass that on to your manager, it is your job to make sure that your manager is aware of things like this if they get left out of the chain. This is true of internal customers(in your company) as well as external customers(your clients).
– IDrinkandIKnowThings
Mar 26 '14 at 15:40
3
3
I think a great way to subtley share the email is to respond to your customer in thanks, and either CC or BCC your boss.
– David K
Mar 26 '14 at 18:02
I think a great way to subtley share the email is to respond to your customer in thanks, and either CC or BCC your boss.
– David K
Mar 26 '14 at 18:02
3
3
My boss expects positive emails to be forwarded to her - it goes in the file for performance reviews.
– Allen Gould
Mar 26 '14 at 21:09
My boss expects positive emails to be forwarded to her - it goes in the file for performance reviews.
– Allen Gould
Mar 26 '14 at 21:09
add a comment |Â
up vote
16
down vote
Of course it's okay - there's no reasonable expectation of confidentiality and you should be highlighting your success. What does take care, however, is how you present it. I'd suggest mentioning it in person, perhaps:
"Oh, did I mention that Client A sent me a lovely email? Oh, I'll forward it over. They seem really impressed with what we've done
It's pretty transparent, but you're giving him the chance to share in the success while avoiding sounding cocky about it.
answered Mar 26 '14 at 12:48
Dan
8,74133636
add a comment |Â
up vote
16
down vote
Of course it's okay - there's no reasonable expectation of confidentiality and you should be highlighting your success. What does take care, however, is how you present it. I'd suggest mentioning it in person, perhaps:
"Oh, did I mention that Client A sent me a lovely email? Oh, I'll forward it over. They seem really impressed with what we've done
It's pretty transparent, but you're giving him the chance to share in the success while avoiding sounding cocky about it.
answered Mar 26 '14 at 12:48
Dan
8,74133636
add a comment |Â
up vote
16
down vote
up vote
16
down vote
Of course it's okay - there's no reasonable expectation of confidentiality and you should be highlighting your success. What does take care, however, is how you present it. I'd suggest mentioning it in person, perhaps:
"Oh, did I mention that Client A sent me a lovely email? Oh, I'll forward it over. They seem really impressed with what we've done
It's pretty transparent, but you're giving him the chance to share in the success while avoiding sounding cocky about it.
answered Mar 26 '14 at 12:48
Dan
8,74133636
Of course it's okay - there's no reasonable expectation of confidentiality and you should be highlighting your success. What does take care, however, is how you present it. I'd suggest mentioning it in person, perhaps:
"Oh, did I mention that Client A sent me a lovely email? Oh, I'll forward it over. They seem really impressed with what we've done
It's pretty transparent, but you're giving him the chance to share in the success while avoiding sounding cocky about it.
answered Mar 26 '14 at 12:48
Dan
8,74133636
answered Mar 26 '14 at 12:48
Dan
8,74133636
answered Mar 26 '14 at 12:48
Dan
8,74133636
answered Mar 26 '14 at 12:48
Dan
8,74133636
8,74133636
add a comment |Â
add a comment |Â
up vote
5
down vote
Absolutely. Part of their job duty is to ensure that you are doing your job properly and you are helping them do their job by giving them the feedback they need. A ton of emails from satisfied customers every week - that's probably a different story. In which case, you have to be selective and just send the ones that strike your fancy in terms of originality, put you in the best light, etc. :) Nothing wrong with doing something that helps your manager do their job and makes you happy at the same time :)
answered Mar 26 '14 at 13:24
Vietnhi Phuvan
68.9k7118254
2
I'll note that the OP said "MY manager", which indicates that the OP has only one manager. So the use of the word "their" is out of place :) I like to use the word "she" for figures of authority because the inherent cultural assumption in standard English is that the authority figure is male and I want to do my part to combat that assumption. And yes, I am a male myself :)
– Vietnhi Phuvan
Mar 26 '14 at 13:40
4
Use of "their" is used due to represent a person previously mentioned whose gender is unknown. "Their" is being used as a singular reference. Multiple would have been "their managers" I edited your answer as it was the top on at present to prevent confusion for future readers who may wish to answer. I'm not really sure if this is the place to combat male managers in vast quantity in the workplace but I may be mistaken :)
– Michael Grubey
Mar 26 '14 at 14:20
3
en.wikipedia.org/wiki/Singular_they
– Brian S
Mar 26 '14 at 15:31
Thanks to both of you: I learn something new every day :) You just reminded me why learning English was such a pain :)
– Vietnhi Phuvan
Mar 26 '14 at 15:34
1
In reality, native speakers will use "their" to avoid either appearing to be sexist by using "he" or appearing to be subtly accusing the reader of being sexist by using "she". Back when the prohibition against "their" was strict, it was standard to use "he" for someone of unknown gender. If one objects to that, one should not object to "their".
– Wayne
Mar 26 '14 at 20:29
add a comment |Â
up vote
5
down vote
Absolutely. Part of their job duty is to ensure that you are doing your job properly and you are helping them do their job by giving them the feedback they need. A ton of emails from satisfied customers every week - that's probably a different story. In which case, you have to be selective and just send the ones that strike your fancy in terms of originality, put you in the best light, etc. :) Nothing wrong with doing something that helps your manager do their job and makes you happy at the same time :)
answered Mar 26 '14 at 13:24
Vietnhi Phuvan
68.9k7118254
2
I'll note that the OP said "MY manager", which indicates that the OP has only one manager. So the use of the word "their" is out of place :) I like to use the word "she" for figures of authority because the inherent cultural assumption in standard English is that the authority figure is male and I want to do my part to combat that assumption. And yes, I am a male myself :)
– Vietnhi Phuvan
Mar 26 '14 at 13:40
4
Use of "their" is used due to represent a person previously mentioned whose gender is unknown. "Their" is being used as a singular reference. Multiple would have been "their managers" I edited your answer as it was the top on at present to prevent confusion for future readers who may wish to answer. I'm not really sure if this is the place to combat male managers in vast quantity in the workplace but I may be mistaken :)
– Michael Grubey
Mar 26 '14 at 14:20
3
en.wikipedia.org/wiki/Singular_they
– Brian S
Mar 26 '14 at 15:31
Thanks to both of you: I learn something new every day :) You just reminded me why learning English was such a pain :)
– Vietnhi Phuvan
Mar 26 '14 at 15:34
1
In reality, native speakers will use "their" to avoid either appearing to be sexist by using "he" or appearing to be subtly accusing the reader of being sexist by using "she". Back when the prohibition against "their" was strict, it was standard to use "he" for someone of unknown gender. If one objects to that, one should not object to "their".
– Wayne
Mar 26 '14 at 20:29
add a comment |Â
up vote
5
down vote
up vote
5
down vote
Absolutely. Part of their job duty is to ensure that you are doing your job properly and you are helping them do their job by giving them the feedback they need. A ton of emails from satisfied customers every week - that's probably a different story. In which case, you have to be selective and just send the ones that strike your fancy in terms of originality, put you in the best light, etc. :) Nothing wrong with doing something that helps your manager do their job and makes you happy at the same time :)
answered Mar 26 '14 at 13:24
Vietnhi Phuvan
68.9k7118254
Absolutely. Part of their job duty is to ensure that you are doing your job properly and you are helping them do their job by giving them the feedback they need. A ton of emails from satisfied customers every week - that's probably a different story. In which case, you have to be selective and just send the ones that strike your fancy in terms of originality, put you in the best light, etc. :) Nothing wrong with doing something that helps your manager do their job and makes you happy at the same time :)
answered Mar 26 '14 at 13:24
Vietnhi Phuvan
68.9k7118254
edited Mar 27 '14 at 15:13
answered Mar 26 '14 at 13:24
Vietnhi Phuvan
68.9k7118254
answered Mar 26 '14 at 13:24
Vietnhi Phuvan
68.9k7118254
answered Mar 26 '14 at 13:24
Vietnhi Phuvan
68.9k7118254
68.9k7118254
2
I'll note that the OP said "MY manager", which indicates that the OP has only one manager. So the use of the word "their" is out of place :) I like to use the word "she" for figures of authority because the inherent cultural assumption in standard English is that the authority figure is male and I want to do my part to combat that assumption. And yes, I am a male myself :)
– Vietnhi Phuvan
Mar 26 '14 at 13:40
4
Use of "their" is used due to represent a person previously mentioned whose gender is unknown. "Their" is being used as a singular reference. Multiple would have been "their managers" I edited your answer as it was the top on at present to prevent confusion for future readers who may wish to answer. I'm not really sure if this is the place to combat male managers in vast quantity in the workplace but I may be mistaken :)
– Michael Grubey
Mar 26 '14 at 14:20
3
en.wikipedia.org/wiki/Singular_they
– Brian S
Mar 26 '14 at 15:31
Thanks to both of you: I learn something new every day :) You just reminded me why learning English was such a pain :)
– Vietnhi Phuvan
Mar 26 '14 at 15:34
1
In reality, native speakers will use "their" to avoid either appearing to be sexist by using "he" or appearing to be subtly accusing the reader of being sexist by using "she". Back when the prohibition against "their" was strict, it was standard to use "he" for someone of unknown gender. If one objects to that, one should not object to "their".
– Wayne
Mar 26 '14 at 20:29
add a comment |Â
2
I'll note that the OP said "MY manager", which indicates that the OP has only one manager. So the use of the word "their" is out of place :) I like to use the word "she" for figures of authority because the inherent cultural assumption in standard English is that the authority figure is male and I want to do my part to combat that assumption. And yes, I am a male myself :)
– Vietnhi Phuvan
Mar 26 '14 at 13:40
4
Use of "their" is used due to represent a person previously mentioned whose gender is unknown. "Their" is being used as a singular reference. Multiple would have been "their managers" I edited your answer as it was the top on at present to prevent confusion for future readers who may wish to answer. I'm not really sure if this is the place to combat male managers in vast quantity in the workplace but I may be mistaken :)
– Michael Grubey
Mar 26 '14 at 14:20
3
en.wikipedia.org/wiki/Singular_they
– Brian S
Mar 26 '14 at 15:31
Thanks to both of you: I learn something new every day :) You just reminded me why learning English was such a pain :)
– Vietnhi Phuvan
Mar 26 '14 at 15:34
1
In reality, native speakers will use "their" to avoid either appearing to be sexist by using "he" or appearing to be subtly accusing the reader of being sexist by using "she". Back when the prohibition against "their" was strict, it was standard to use "he" for someone of unknown gender. If one objects to that, one should not object to "their".
– Wayne
Mar 26 '14 at 20:29
2
2
I'll note that the OP said "MY manager", which indicates that the OP has only one manager. So the use of the word "their" is out of place :) I like to use the word "she" for figures of authority because the inherent cultural assumption in standard English is that the authority figure is male and I want to do my part to combat that assumption. And yes, I am a male myself :)
– Vietnhi Phuvan
Mar 26 '14 at 13:40
I'll note that the OP said "MY manager", which indicates that the OP has only one manager. So the use of the word "their" is out of place :) I like to use the word "she" for figures of authority because the inherent cultural assumption in standard English is that the authority figure is male and I want to do my part to combat that assumption. And yes, I am a male myself :)
– Vietnhi Phuvan
Mar 26 '14 at 13:40
4
4
Use of "their" is used due to represent a person previously mentioned whose gender is unknown. "Their" is being used as a singular reference. Multiple would have been "their managers" I edited your answer as it was the top on at present to prevent confusion for future readers who may wish to answer. I'm not really sure if this is the place to combat male managers in vast quantity in the workplace but I may be mistaken :)
– Michael Grubey
Mar 26 '14 at 14:20
Use of "their" is used due to represent a person previously mentioned whose gender is unknown. "Their" is being used as a singular reference. Multiple would have been "their managers" I edited your answer as it was the top on at present to prevent confusion for future readers who may wish to answer. I'm not really sure if this is the place to combat male managers in vast quantity in the workplace but I may be mistaken :)
– Michael Grubey
Mar 26 '14 at 14:20
3
3
en.wikipedia.org/wiki/Singular_they
– Brian S
Mar 26 '14 at 15:31
en.wikipedia.org/wiki/Singular_they
– Brian S
Mar 26 '14 at 15:31
Thanks to both of you: I learn something new every day :) You just reminded me why learning English was such a pain :)
– Vietnhi Phuvan
Mar 26 '14 at 15:34
Thanks to both of you: I learn something new every day :) You just reminded me why learning English was such a pain :)
– Vietnhi Phuvan
Mar 26 '14 at 15:34
1
1
In reality, native speakers will use "their" to avoid either appearing to be sexist by using "he" or appearing to be subtly accusing the reader of being sexist by using "she". Back when the prohibition against "their" was strict, it was standard to use "he" for someone of unknown gender. If one objects to that, one should not object to "their".
– Wayne
Mar 26 '14 at 20:29
In reality, native speakers will use "their" to avoid either appearing to be sexist by using "he" or appearing to be subtly accusing the reader of being sexist by using "she". Back when the prohibition against "their" was strict, it was standard to use "he" for someone of unknown gender. If one objects to that, one should not object to "their".
– Wayne
Mar 26 '14 at 20:29
add a comment |Â
up vote
2
down vote
Absolutely. If a customer goes to the trouble of thanking you in writing, they intended to provide you with evidence that You Done Good and deserve praise (at least) from management.
If they're really clueful, they may have sent a copy direct to your management as well.
answered Mar 27 '14 at 12:22
keshlam
41.5k1267144
Exactly. When I send such an email after receiving good service, I try to include their manager when possible. Managers tend to only hear from the customers when something has gone wrong - so it's nice for them to hear something positive about their staff once in awhile.
– Grant
Mar 27 '14 at 13:54
add a comment |Â
up vote
2
down vote
Absolutely. If a customer goes to the trouble of thanking you in writing, they intended to provide you with evidence that You Done Good and deserve praise (at least) from management.
If they're really clueful, they may have sent a copy direct to your management as well.
answered Mar 27 '14 at 12:22
keshlam
41.5k1267144
Exactly. When I send such an email after receiving good service, I try to include their manager when possible. Managers tend to only hear from the customers when something has gone wrong - so it's nice for them to hear something positive about their staff once in awhile.
– Grant
Mar 27 '14 at 13:54
add a comment |Â
up vote
2
down vote
up vote
2
down vote
Absolutely. If a customer goes to the trouble of thanking you in writing, they intended to provide you with evidence that You Done Good and deserve praise (at least) from management.
If they're really clueful, they may have sent a copy direct to your management as well.
answered Mar 27 '14 at 12:22
keshlam
41.5k1267144
Absolutely. If a customer goes to the trouble of thanking you in writing, they intended to provide you with evidence that You Done Good and deserve praise (at least) from management.
If they're really clueful, they may have sent a copy direct to your management as well.
answered Mar 27 '14 at 12:22
keshlam
41.5k1267144
answered Mar 27 '14 at 12:22
keshlam
41.5k1267144
answered Mar 27 '14 at 12:22
keshlam
41.5k1267144
answered Mar 27 '14 at 12:22
keshlam
41.5k1267144
41.5k1267144
Exactly. When I send such an email after receiving good service, I try to include their manager when possible. Managers tend to only hear from the customers when something has gone wrong - so it's nice for them to hear something positive about their staff once in awhile.
– Grant
Mar 27 '14 at 13:54
add a comment |Â
Exactly. When I send such an email after receiving good service, I try to include their manager when possible. Managers tend to only hear from the customers when something has gone wrong - so it's nice for them to hear something positive about their staff once in awhile.
– Grant
Mar 27 '14 at 13:54
Exactly. When I send such an email after receiving good service, I try to include their manager when possible. Managers tend to only hear from the customers when something has gone wrong - so it's nice for them to hear something positive about their staff once in awhile.
– Grant
Mar 27 '14 at 13:54
Exactly. When I send such an email after receiving good service, I try to include their manager when possible. Managers tend to only hear from the customers when something has gone wrong - so it's nice for them to hear something positive about their staff once in awhile.
– Grant
Mar 27 '14 at 13:54
add a comment |Â
up vote
1
down vote
I will tell you my personal experience. Its been 7 years in IT now. I have received such emails from customers time to time where in few cases managers were not copied.
My personal take on this matter will is , if your manager seems nice guy/lady and supports you in general then share it. If you are planning to switch in near future then also share it.
However, if and your manager are of same age and if your manager's manager look at you as next manager then don't share it. Believe it or not your manager may sound like he appreciate your work in this scenario but he/she doesn't internally.
Take call of judgement and proceed.
answered Mar 26 '14 at 19:14
andrew
111
1
Who emails IT about when you did a good job? I've only ever gotten emails asking for more help because something's broken. You must've worked really hard...
– Frank
Mar 27 '14 at 2:15
add a comment |Â
up vote
1
down vote
I will tell you my personal experience. Its been 7 years in IT now. I have received such emails from customers time to time where in few cases managers were not copied.
My personal take on this matter will is , if your manager seems nice guy/lady and supports you in general then share it. If you are planning to switch in near future then also share it.
However, if and your manager are of same age and if your manager's manager look at you as next manager then don't share it. Believe it or not your manager may sound like he appreciate your work in this scenario but he/she doesn't internally.
Take call of judgement and proceed.
answered Mar 26 '14 at 19:14
andrew
111
1
Who emails IT about when you did a good job? I've only ever gotten emails asking for more help because something's broken. You must've worked really hard...
– Frank
Mar 27 '14 at 2:15
add a comment |Â
up vote
1
down vote
up vote
1
down vote
I will tell you my personal experience. Its been 7 years in IT now. I have received such emails from customers time to time where in few cases managers were not copied.
My personal take on this matter will is , if your manager seems nice guy/lady and supports you in general then share it. If you are planning to switch in near future then also share it.
However, if and your manager are of same age and if your manager's manager look at you as next manager then don't share it. Believe it or not your manager may sound like he appreciate your work in this scenario but he/she doesn't internally.
Take call of judgement and proceed.
answered Mar 26 '14 at 19:14
andrew
111
I will tell you my personal experience. Its been 7 years in IT now. I have received such emails from customers time to time where in few cases managers were not copied.
My personal take on this matter will is , if your manager seems nice guy/lady and supports you in general then share it. If you are planning to switch in near future then also share it.
However, if and your manager are of same age and if your manager's manager look at you as next manager then don't share it. Believe it or not your manager may sound like he appreciate your work in this scenario but he/she doesn't internally.
Take call of judgement and proceed.
answered Mar 26 '14 at 19:14
andrew
111
answered Mar 26 '14 at 19:14
andrew
111
answered Mar 26 '14 at 19:14
andrew
111
answered Mar 26 '14 at 19:14
andrew
111
111
1
Who emails IT about when you did a good job? I've only ever gotten emails asking for more help because something's broken. You must've worked really hard...
– Frank
Mar 27 '14 at 2:15
add a comment |Â
1
Who emails IT about when you did a good job? I've only ever gotten emails asking for more help because something's broken. You must've worked really hard...
– Frank
Mar 27 '14 at 2:15
1
1
Who emails IT about when you did a good job? I've only ever gotten emails asking for more help because something's broken. You must've worked really hard...
– Frank
Mar 27 '14 at 2:15
Who emails IT about when you did a good job? I've only ever gotten emails asking for more help because something's broken. You must've worked really hard...
– Frank
Mar 27 '14 at 2:15
add a comment |Â
up vote
0
down vote
Perfectly fine. The end goal of any business is to keep the customer happy. In case your customer is praising you for your work/efforts, your manager will be more than happy to know about it. It will add on to the trust your manager has on you and your abilities. It also reflects good on the manager as he is the one who is managing you. Hence, go ahead and share it!
answered Mar 26 '14 at 13:08
Ricketyship
2,0011022
I think we all shaping up a consensus pretty quickly :)
– Vietnhi Phuvan
Mar 26 '14 at 13:27
add a comment |Â
up vote
0
down vote
Perfectly fine. The end goal of any business is to keep the customer happy. In case your customer is praising you for your work/efforts, your manager will be more than happy to know about it. It will add on to the trust your manager has on you and your abilities. It also reflects good on the manager as he is the one who is managing you. Hence, go ahead and share it!
answered Mar 26 '14 at 13:08
Ricketyship
2,0011022
I think we all shaping up a consensus pretty quickly :)
– Vietnhi Phuvan
Mar 26 '14 at 13:27
add a comment |Â
up vote
0
down vote
up vote
0
down vote
Perfectly fine. The end goal of any business is to keep the customer happy. In case your customer is praising you for your work/efforts, your manager will be more than happy to know about it. It will add on to the trust your manager has on you and your abilities. It also reflects good on the manager as he is the one who is managing you. Hence, go ahead and share it!
answered Mar 26 '14 at 13:08
Ricketyship
2,0011022
Perfectly fine. The end goal of any business is to keep the customer happy. In case your customer is praising you for your work/efforts, your manager will be more than happy to know about it. It will add on to the trust your manager has on you and your abilities. It also reflects good on the manager as he is the one who is managing you. Hence, go ahead and share it!
answered Mar 26 '14 at 13:08
Ricketyship
2,0011022
answered Mar 26 '14 at 13:08
Ricketyship
2,0011022
answered Mar 26 '14 at 13:08
Ricketyship
2,0011022
answered Mar 26 '14 at 13:08
Ricketyship
2,0011022
2,0011022
I think we all shaping up a consensus pretty quickly :)
– Vietnhi Phuvan
Mar 26 '14 at 13:27
add a comment |Â
I think we all shaping up a consensus pretty quickly :)
– Vietnhi Phuvan
Mar 26 '14 at 13:27
I think we all shaping up a consensus pretty quickly :)
– Vietnhi Phuvan
Mar 26 '14 at 13:27
I think we all shaping up a consensus pretty quickly :)
– Vietnhi Phuvan
Mar 26 '14 at 13:27
add a comment |Â
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9
It's okay, although the ulterior motive will be transparent.
– aroth
Mar 26 '14 at 12:27
5
thanks for all the comments , i had forwarded the email and got an return email appreciation from manager
– RajU
Mar 26 '14 at 14:34
6
It doesn't just mean you did well, it means the people who set you up for success did well too! A good manager should appreciate these things as it reflects well on the whole organization.
– BigOmega
Mar 26 '14 at 20:33