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Software Change [closed]
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We are currently going through a software change and will be going live with our new ERP system next month. We need to inform all of our customers that their orders will need to be adjusted. Does anyone have any great examples of letters?
software customer-service
asked Jun 4 '15 at 2:00
user36779
1
closed as too broad by keshlam, scaaahu, gnat, nvoigt, Jane S♦ Jun 4 '15 at 5:37
Please edit the question to limit it to a specific problem with enough detail to identify an adequate answer. Avoid asking multiple distinct questions at once. See the How to Ask page for help clarifying this question. If this question can be reworded to fit the rules in the help center, please edit the question.
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up vote
-3
down vote
favorite
We are currently going through a software change and will be going live with our new ERP system next month. We need to inform all of our customers that their orders will need to be adjusted. Does anyone have any great examples of letters?
software customer-service
asked Jun 4 '15 at 2:00
user36779
1
closed as too broad by keshlam, scaaahu, gnat, nvoigt, Jane S♦ Jun 4 '15 at 5:37
Please edit the question to limit it to a specific problem with enough detail to identify an adequate answer. Avoid asking multiple distinct questions at once. See the How to Ask page for help clarifying this question. If this question can be reworded to fit the rules in the help center, please edit the question.
suggest improvements |Â
up vote
-3
down vote
favorite
up vote
-3
down vote
favorite
We are currently going through a software change and will be going live with our new ERP system next month. We need to inform all of our customers that their orders will need to be adjusted. Does anyone have any great examples of letters?
software customer-service
asked Jun 4 '15 at 2:00
user36779
1
We are currently going through a software change and will be going live with our new ERP system next month. We need to inform all of our customers that their orders will need to be adjusted. Does anyone have any great examples of letters?
software customer-service
asked Jun 4 '15 at 2:00
user36779
1
asked Jun 4 '15 at 2:00
user36779
1
asked Jun 4 '15 at 2:00
user36779
1
asked Jun 4 '15 at 2:00
user36779
1
1
closed as too broad by keshlam, scaaahu, gnat, nvoigt, Jane S♦ Jun 4 '15 at 5:37
Please edit the question to limit it to a specific problem with enough detail to identify an adequate answer. Avoid asking multiple distinct questions at once. See the How to Ask page for help clarifying this question. If this question can be reworded to fit the rules in the help center, please edit the question.
closed as too broad by keshlam, scaaahu, gnat, nvoigt, Jane S♦ Jun 4 '15 at 5:37
Please edit the question to limit it to a specific problem with enough detail to identify an adequate answer. Avoid asking multiple distinct questions at once. See the How to Ask page for help clarifying this question. If this question can be reworded to fit the rules in the help center, please edit the question.
suggest improvements |Â
suggest improvements |Â
1 Answer
1
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up vote
3
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It shouldn't be that hard:
Dear valued customer name,
We are currently upgrading our business systems in order to make things better for you, our customer.
Unfortunately, because of the upgrade, any orders currently outstanding requirement some adjustment. We will be sending the adjusted orders out to you as soon as possible.
We thank you for your consideration and will work to keep the disruption to a minimum. We look forward to our continued business relationship so that you can take advantage of these upgrades.
Regards,
your business team
If there's not going to be any change in pricing on these orders, it would be good to include a statement to that effect, too.
Essentially - people don't mind a bit of change/disruption if it's to their eventual benefit and has no cost in time or money.
answered Jun 4 '15 at 5:35
HorusKol
16.3k63267
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1 Answer
1
active
oldest
votes
1 Answer
1
active
oldest
votes
active
oldest
votes
active
oldest
votes
up vote
3
down vote
It shouldn't be that hard:
Dear valued customer name,
We are currently upgrading our business systems in order to make things better for you, our customer.
Unfortunately, because of the upgrade, any orders currently outstanding requirement some adjustment. We will be sending the adjusted orders out to you as soon as possible.
We thank you for your consideration and will work to keep the disruption to a minimum. We look forward to our continued business relationship so that you can take advantage of these upgrades.
Regards,
your business team
If there's not going to be any change in pricing on these orders, it would be good to include a statement to that effect, too.
Essentially - people don't mind a bit of change/disruption if it's to their eventual benefit and has no cost in time or money.
answered Jun 4 '15 at 5:35
HorusKol
16.3k63267
suggest improvements |Â
up vote
3
down vote
It shouldn't be that hard:
Dear valued customer name,
We are currently upgrading our business systems in order to make things better for you, our customer.
Unfortunately, because of the upgrade, any orders currently outstanding requirement some adjustment. We will be sending the adjusted orders out to you as soon as possible.
We thank you for your consideration and will work to keep the disruption to a minimum. We look forward to our continued business relationship so that you can take advantage of these upgrades.
Regards,
your business team
If there's not going to be any change in pricing on these orders, it would be good to include a statement to that effect, too.
Essentially - people don't mind a bit of change/disruption if it's to their eventual benefit and has no cost in time or money.
answered Jun 4 '15 at 5:35
HorusKol
16.3k63267
suggest improvements |Â
up vote
3
down vote
up vote
3
down vote
It shouldn't be that hard:
Dear valued customer name,
We are currently upgrading our business systems in order to make things better for you, our customer.
Unfortunately, because of the upgrade, any orders currently outstanding requirement some adjustment. We will be sending the adjusted orders out to you as soon as possible.
We thank you for your consideration and will work to keep the disruption to a minimum. We look forward to our continued business relationship so that you can take advantage of these upgrades.
Regards,
your business team
If there's not going to be any change in pricing on these orders, it would be good to include a statement to that effect, too.
Essentially - people don't mind a bit of change/disruption if it's to their eventual benefit and has no cost in time or money.
answered Jun 4 '15 at 5:35
HorusKol
16.3k63267
It shouldn't be that hard:
Dear valued customer name,
We are currently upgrading our business systems in order to make things better for you, our customer.
Unfortunately, because of the upgrade, any orders currently outstanding requirement some adjustment. We will be sending the adjusted orders out to you as soon as possible.
We thank you for your consideration and will work to keep the disruption to a minimum. We look forward to our continued business relationship so that you can take advantage of these upgrades.
Regards,
your business team
If there's not going to be any change in pricing on these orders, it would be good to include a statement to that effect, too.
Essentially - people don't mind a bit of change/disruption if it's to their eventual benefit and has no cost in time or money.
answered Jun 4 '15 at 5:35
HorusKol
16.3k63267
answered Jun 4 '15 at 5:35
HorusKol
16.3k63267
answered Jun 4 '15 at 5:35
HorusKol
16.3k63267
answered Jun 4 '15 at 5:35
HorusKol
16.3k63267
16.3k63267
suggest improvements |Â
suggest improvements |Â
