Is possible company will let go background check

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I have been employed by my company for 5 months now as a developer and they have a client that asked to have every employee with access to customer data checked with a background check. They are trying to get my high school diploma and transcript and the school and the government refuse to give it to them. Is it possible they will let it go? I've signed every contract and paper so they could have access to those files and still they can't get their hands on it. What can I do? I am tired of signing things if they can't get the information. It is not my fault, what should I do??



My references are good and I have no criminal record.







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  • When dealing with PII the primary things that they should be interested in are criminal records, work history and credit history. A copy of your HS diploma and transcript seems a bit much unless you are working on classified government systems. However if that was the case they wouldn't have a problem getting the info. I wouldn't worry about this.
    – NotMe
    Nov 12 '14 at 23:28

















up vote
2
down vote

favorite












I have been employed by my company for 5 months now as a developer and they have a client that asked to have every employee with access to customer data checked with a background check. They are trying to get my high school diploma and transcript and the school and the government refuse to give it to them. Is it possible they will let it go? I've signed every contract and paper so they could have access to those files and still they can't get their hands on it. What can I do? I am tired of signing things if they can't get the information. It is not my fault, what should I do??



My references are good and I have no criminal record.







share|improve this question






















  • When dealing with PII the primary things that they should be interested in are criminal records, work history and credit history. A copy of your HS diploma and transcript seems a bit much unless you are working on classified government systems. However if that was the case they wouldn't have a problem getting the info. I wouldn't worry about this.
    – NotMe
    Nov 12 '14 at 23:28













up vote
2
down vote

favorite









up vote
2
down vote

favorite











I have been employed by my company for 5 months now as a developer and they have a client that asked to have every employee with access to customer data checked with a background check. They are trying to get my high school diploma and transcript and the school and the government refuse to give it to them. Is it possible they will let it go? I've signed every contract and paper so they could have access to those files and still they can't get their hands on it. What can I do? I am tired of signing things if they can't get the information. It is not my fault, what should I do??



My references are good and I have no criminal record.







share|improve this question














I have been employed by my company for 5 months now as a developer and they have a client that asked to have every employee with access to customer data checked with a background check. They are trying to get my high school diploma and transcript and the school and the government refuse to give it to them. Is it possible they will let it go? I've signed every contract and paper so they could have access to those files and still they can't get their hands on it. What can I do? I am tired of signing things if they can't get the information. It is not my fault, what should I do??



My references are good and I have no criminal record.









share|improve this question













share|improve this question




share|improve this question








edited Nov 12 '14 at 21:47









Chris E

40.5k22129166




40.5k22129166










asked Nov 12 '14 at 21:41









Cryptoforce

977




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  • When dealing with PII the primary things that they should be interested in are criminal records, work history and credit history. A copy of your HS diploma and transcript seems a bit much unless you are working on classified government systems. However if that was the case they wouldn't have a problem getting the info. I wouldn't worry about this.
    – NotMe
    Nov 12 '14 at 23:28

















  • When dealing with PII the primary things that they should be interested in are criminal records, work history and credit history. A copy of your HS diploma and transcript seems a bit much unless you are working on classified government systems. However if that was the case they wouldn't have a problem getting the info. I wouldn't worry about this.
    – NotMe
    Nov 12 '14 at 23:28
















When dealing with PII the primary things that they should be interested in are criminal records, work history and credit history. A copy of your HS diploma and transcript seems a bit much unless you are working on classified government systems. However if that was the case they wouldn't have a problem getting the info. I wouldn't worry about this.
– NotMe
Nov 12 '14 at 23:28





When dealing with PII the primary things that they should be interested in are criminal records, work history and credit history. A copy of your HS diploma and transcript seems a bit much unless you are working on classified government systems. However if that was the case they wouldn't have a problem getting the info. I wouldn't worry about this.
– NotMe
Nov 12 '14 at 23:28











2 Answers
2






active

oldest

votes

















up vote
8
down vote













I would keep signing whatever they ask you to (with regards to the background check) and also offer to make phone calls or requests on their behalf.



You could also try going to the offices yourself to try to get a certified copy.



It's important that you don't give up trying to help them or (if they are the more paranoid sort) they may start to believe that you're somehow behind the stonewalling.



Most importantly, keep expressing your willingness to do whatever you can to assist them in getting the information they desire.






share|improve this answer



























    up vote
    -1
    down vote













    Limit yourself to 100% cooperation. If their efforts to get the documentation are not successful, they need to stop and ask for something that the government can cooperate with. Do NOT take ownership of this issue - do NOT volunteer in any way to turn their self-inflicted headache into yours.






    share|improve this answer






















    • I think it is better to have to spend 3 hours on the phone with the government trying to get a piece of paper than getting fired because you can't work for the customer because you won't spend time trying to get the paper.
      – Peter Maidens
      Nov 12 '14 at 22:33










    • @PeterMaidens I would intervene only if my intervention makes a difference and only if the company represents to me that my intervention would make a difference. Otherwise, it's YOUR life, YOUR time, YOUR aggravation, YOUR frustration and you can do whatever the hell you want to do with them. If I sent you a message that I am standing between the wall and your desire to bang your head against it, then I am sent the wrong message. I applied twice for a security clearance and each time, I nearly went insane.
      – Vietnhi Phuvan
      Nov 12 '14 at 23:03










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    2 Answers
    2






    active

    oldest

    votes








    2 Answers
    2






    active

    oldest

    votes









    active

    oldest

    votes






    active

    oldest

    votes








    up vote
    8
    down vote













    I would keep signing whatever they ask you to (with regards to the background check) and also offer to make phone calls or requests on their behalf.



    You could also try going to the offices yourself to try to get a certified copy.



    It's important that you don't give up trying to help them or (if they are the more paranoid sort) they may start to believe that you're somehow behind the stonewalling.



    Most importantly, keep expressing your willingness to do whatever you can to assist them in getting the information they desire.






    share|improve this answer
























      up vote
      8
      down vote













      I would keep signing whatever they ask you to (with regards to the background check) and also offer to make phone calls or requests on their behalf.



      You could also try going to the offices yourself to try to get a certified copy.



      It's important that you don't give up trying to help them or (if they are the more paranoid sort) they may start to believe that you're somehow behind the stonewalling.



      Most importantly, keep expressing your willingness to do whatever you can to assist them in getting the information they desire.






      share|improve this answer






















        up vote
        8
        down vote










        up vote
        8
        down vote









        I would keep signing whatever they ask you to (with regards to the background check) and also offer to make phone calls or requests on their behalf.



        You could also try going to the offices yourself to try to get a certified copy.



        It's important that you don't give up trying to help them or (if they are the more paranoid sort) they may start to believe that you're somehow behind the stonewalling.



        Most importantly, keep expressing your willingness to do whatever you can to assist them in getting the information they desire.






        share|improve this answer












        I would keep signing whatever they ask you to (with regards to the background check) and also offer to make phone calls or requests on their behalf.



        You could also try going to the offices yourself to try to get a certified copy.



        It's important that you don't give up trying to help them or (if they are the more paranoid sort) they may start to believe that you're somehow behind the stonewalling.



        Most importantly, keep expressing your willingness to do whatever you can to assist them in getting the information they desire.







        share|improve this answer












        share|improve this answer



        share|improve this answer










        answered Nov 12 '14 at 21:44









        Chris E

        40.5k22129166




        40.5k22129166






















            up vote
            -1
            down vote













            Limit yourself to 100% cooperation. If their efforts to get the documentation are not successful, they need to stop and ask for something that the government can cooperate with. Do NOT take ownership of this issue - do NOT volunteer in any way to turn their self-inflicted headache into yours.






            share|improve this answer






















            • I think it is better to have to spend 3 hours on the phone with the government trying to get a piece of paper than getting fired because you can't work for the customer because you won't spend time trying to get the paper.
              – Peter Maidens
              Nov 12 '14 at 22:33










            • @PeterMaidens I would intervene only if my intervention makes a difference and only if the company represents to me that my intervention would make a difference. Otherwise, it's YOUR life, YOUR time, YOUR aggravation, YOUR frustration and you can do whatever the hell you want to do with them. If I sent you a message that I am standing between the wall and your desire to bang your head against it, then I am sent the wrong message. I applied twice for a security clearance and each time, I nearly went insane.
              – Vietnhi Phuvan
              Nov 12 '14 at 23:03














            up vote
            -1
            down vote













            Limit yourself to 100% cooperation. If their efforts to get the documentation are not successful, they need to stop and ask for something that the government can cooperate with. Do NOT take ownership of this issue - do NOT volunteer in any way to turn their self-inflicted headache into yours.






            share|improve this answer






















            • I think it is better to have to spend 3 hours on the phone with the government trying to get a piece of paper than getting fired because you can't work for the customer because you won't spend time trying to get the paper.
              – Peter Maidens
              Nov 12 '14 at 22:33










            • @PeterMaidens I would intervene only if my intervention makes a difference and only if the company represents to me that my intervention would make a difference. Otherwise, it's YOUR life, YOUR time, YOUR aggravation, YOUR frustration and you can do whatever the hell you want to do with them. If I sent you a message that I am standing between the wall and your desire to bang your head against it, then I am sent the wrong message. I applied twice for a security clearance and each time, I nearly went insane.
              – Vietnhi Phuvan
              Nov 12 '14 at 23:03












            up vote
            -1
            down vote










            up vote
            -1
            down vote









            Limit yourself to 100% cooperation. If their efforts to get the documentation are not successful, they need to stop and ask for something that the government can cooperate with. Do NOT take ownership of this issue - do NOT volunteer in any way to turn their self-inflicted headache into yours.






            share|improve this answer














            Limit yourself to 100% cooperation. If their efforts to get the documentation are not successful, they need to stop and ask for something that the government can cooperate with. Do NOT take ownership of this issue - do NOT volunteer in any way to turn their self-inflicted headache into yours.







            share|improve this answer














            share|improve this answer



            share|improve this answer








            edited Nov 12 '14 at 21:57

























            answered Nov 12 '14 at 21:49









            Vietnhi Phuvan

            68.9k7118254




            68.9k7118254











            • I think it is better to have to spend 3 hours on the phone with the government trying to get a piece of paper than getting fired because you can't work for the customer because you won't spend time trying to get the paper.
              – Peter Maidens
              Nov 12 '14 at 22:33










            • @PeterMaidens I would intervene only if my intervention makes a difference and only if the company represents to me that my intervention would make a difference. Otherwise, it's YOUR life, YOUR time, YOUR aggravation, YOUR frustration and you can do whatever the hell you want to do with them. If I sent you a message that I am standing between the wall and your desire to bang your head against it, then I am sent the wrong message. I applied twice for a security clearance and each time, I nearly went insane.
              – Vietnhi Phuvan
              Nov 12 '14 at 23:03
















            • I think it is better to have to spend 3 hours on the phone with the government trying to get a piece of paper than getting fired because you can't work for the customer because you won't spend time trying to get the paper.
              – Peter Maidens
              Nov 12 '14 at 22:33










            • @PeterMaidens I would intervene only if my intervention makes a difference and only if the company represents to me that my intervention would make a difference. Otherwise, it's YOUR life, YOUR time, YOUR aggravation, YOUR frustration and you can do whatever the hell you want to do with them. If I sent you a message that I am standing between the wall and your desire to bang your head against it, then I am sent the wrong message. I applied twice for a security clearance and each time, I nearly went insane.
              – Vietnhi Phuvan
              Nov 12 '14 at 23:03















            I think it is better to have to spend 3 hours on the phone with the government trying to get a piece of paper than getting fired because you can't work for the customer because you won't spend time trying to get the paper.
            – Peter Maidens
            Nov 12 '14 at 22:33




            I think it is better to have to spend 3 hours on the phone with the government trying to get a piece of paper than getting fired because you can't work for the customer because you won't spend time trying to get the paper.
            – Peter Maidens
            Nov 12 '14 at 22:33












            @PeterMaidens I would intervene only if my intervention makes a difference and only if the company represents to me that my intervention would make a difference. Otherwise, it's YOUR life, YOUR time, YOUR aggravation, YOUR frustration and you can do whatever the hell you want to do with them. If I sent you a message that I am standing between the wall and your desire to bang your head against it, then I am sent the wrong message. I applied twice for a security clearance and each time, I nearly went insane.
            – Vietnhi Phuvan
            Nov 12 '14 at 23:03




            @PeterMaidens I would intervene only if my intervention makes a difference and only if the company represents to me that my intervention would make a difference. Otherwise, it's YOUR life, YOUR time, YOUR aggravation, YOUR frustration and you can do whatever the hell you want to do with them. If I sent you a message that I am standing between the wall and your desire to bang your head against it, then I am sent the wrong message. I applied twice for a security clearance and each time, I nearly went insane.
            – Vietnhi Phuvan
            Nov 12 '14 at 23:03












             

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