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How can I improve at telephone interviews?
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I've noticed a pattern while I have been looking for a new job, I am terrible at telephone interviews. The feedback I get is almost always negative: that I don't sound passionate or that I come across as underwhelmed. Out of 5 telephone interviews I have only been invited back for a face to face once and even that time they still gave negative feedback.
This is in contrast to my face to face interview technique which I regard as very good. I nearly always get invited back for a final interview and get an offer at least two thirds of the time. Even when I don't get an offer the feedback is positive.
I have a deep voice and I am worried that this may cause me to come across as bored or uninterested. How can I improve at telephone interviews?
UPDATE
I did some practice telephone interviews with some friends that I trust to give me honest feedback; they work in HR so I respect their opinions. They said I come across as bored, as if I am only half listening and like I would rather be doing anything else than be on the phone. They also said that I gave very closed answers to questions.
Obviously this is very bad, I do not intend to give this impression to people and always focus 100% on the interview and always thoroughly prepare for it. I think without body language and facial expressions I don't pick up on the requirement for more expansive answers that are required in certain situations.
I have decided to take some voice coaching and err on the side of longer answers and more talking rather than less.
interviewing communication
edited Dec 19 '14 at 12:56
starsplusplus
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asked Oct 24 '13 at 16:27
user1450877
4,39351728
add a comment |Â
up vote
11
down vote
favorite
I've noticed a pattern while I have been looking for a new job, I am terrible at telephone interviews. The feedback I get is almost always negative: that I don't sound passionate or that I come across as underwhelmed. Out of 5 telephone interviews I have only been invited back for a face to face once and even that time they still gave negative feedback.
This is in contrast to my face to face interview technique which I regard as very good. I nearly always get invited back for a final interview and get an offer at least two thirds of the time. Even when I don't get an offer the feedback is positive.
I have a deep voice and I am worried that this may cause me to come across as bored or uninterested. How can I improve at telephone interviews?
UPDATE
I did some practice telephone interviews with some friends that I trust to give me honest feedback; they work in HR so I respect their opinions. They said I come across as bored, as if I am only half listening and like I would rather be doing anything else than be on the phone. They also said that I gave very closed answers to questions.
Obviously this is very bad, I do not intend to give this impression to people and always focus 100% on the interview and always thoroughly prepare for it. I think without body language and facial expressions I don't pick up on the requirement for more expansive answers that are required in certain situations.
I have decided to take some voice coaching and err on the side of longer answers and more talking rather than less.
interviewing communication
edited Dec 19 '14 at 12:56
starsplusplus
1,2741220
asked Oct 24 '13 at 16:27
user1450877
4,39351728
1
How do you do with video chat? Is it like in-person chat, or more like the phone? (I'm not suggesting asking phone-screeners to use video chat; I'm suggesting a line of investigation to figure out if your issues are because of the phone itself (not being in the same room) or because of the audio-only signal.)
– Monica Cellio♦
Oct 24 '13 at 20:04
2
This isn't a big one, but it's definitely helped me! I will always dress up (slacks, dress shoes, shirt and tie) even for my phone interviews. It puts me in a more professional mindset even if I'm just sitting at my desk at home! Good luck in the future!
– Callen L
Oct 28 '13 at 20:46
Also not a big one: Smile. No one will see it but it slightly changes the sound of your voice and the person on the other end will notice this. Always worked for me, hope it will do the same for you!
– Dario
Dec 19 '14 at 14:25
add a comment |Â
up vote
11
down vote
favorite
up vote
11
down vote
favorite
I've noticed a pattern while I have been looking for a new job, I am terrible at telephone interviews. The feedback I get is almost always negative: that I don't sound passionate or that I come across as underwhelmed. Out of 5 telephone interviews I have only been invited back for a face to face once and even that time they still gave negative feedback.
This is in contrast to my face to face interview technique which I regard as very good. I nearly always get invited back for a final interview and get an offer at least two thirds of the time. Even when I don't get an offer the feedback is positive.
I have a deep voice and I am worried that this may cause me to come across as bored or uninterested. How can I improve at telephone interviews?
UPDATE
I did some practice telephone interviews with some friends that I trust to give me honest feedback; they work in HR so I respect their opinions. They said I come across as bored, as if I am only half listening and like I would rather be doing anything else than be on the phone. They also said that I gave very closed answers to questions.
Obviously this is very bad, I do not intend to give this impression to people and always focus 100% on the interview and always thoroughly prepare for it. I think without body language and facial expressions I don't pick up on the requirement for more expansive answers that are required in certain situations.
I have decided to take some voice coaching and err on the side of longer answers and more talking rather than less.
interviewing communication
edited Dec 19 '14 at 12:56
starsplusplus
1,2741220
asked Oct 24 '13 at 16:27
user1450877
4,39351728
I've noticed a pattern while I have been looking for a new job, I am terrible at telephone interviews. The feedback I get is almost always negative: that I don't sound passionate or that I come across as underwhelmed. Out of 5 telephone interviews I have only been invited back for a face to face once and even that time they still gave negative feedback.
This is in contrast to my face to face interview technique which I regard as very good. I nearly always get invited back for a final interview and get an offer at least two thirds of the time. Even when I don't get an offer the feedback is positive.
I have a deep voice and I am worried that this may cause me to come across as bored or uninterested. How can I improve at telephone interviews?
UPDATE
I did some practice telephone interviews with some friends that I trust to give me honest feedback; they work in HR so I respect their opinions. They said I come across as bored, as if I am only half listening and like I would rather be doing anything else than be on the phone. They also said that I gave very closed answers to questions.
Obviously this is very bad, I do not intend to give this impression to people and always focus 100% on the interview and always thoroughly prepare for it. I think without body language and facial expressions I don't pick up on the requirement for more expansive answers that are required in certain situations.
I have decided to take some voice coaching and err on the side of longer answers and more talking rather than less.
interviewing communication
edited Dec 19 '14 at 12:56
starsplusplus
1,2741220
asked Oct 24 '13 at 16:27
user1450877
4,39351728
edited Dec 19 '14 at 12:56
starsplusplus
1,2741220
edited Dec 19 '14 at 12:56
starsplusplus
1,2741220
edited Dec 19 '14 at 12:56
starsplusplus
1,2741220
1,2741220
asked Oct 24 '13 at 16:27
user1450877
4,39351728
asked Oct 24 '13 at 16:27
user1450877
4,39351728
asked Oct 24 '13 at 16:27
user1450877
4,39351728
4,39351728
1
How do you do with video chat? Is it like in-person chat, or more like the phone? (I'm not suggesting asking phone-screeners to use video chat; I'm suggesting a line of investigation to figure out if your issues are because of the phone itself (not being in the same room) or because of the audio-only signal.)
– Monica Cellio♦
Oct 24 '13 at 20:04
2
This isn't a big one, but it's definitely helped me! I will always dress up (slacks, dress shoes, shirt and tie) even for my phone interviews. It puts me in a more professional mindset even if I'm just sitting at my desk at home! Good luck in the future!
– Callen L
Oct 28 '13 at 20:46
Also not a big one: Smile. No one will see it but it slightly changes the sound of your voice and the person on the other end will notice this. Always worked for me, hope it will do the same for you!
– Dario
Dec 19 '14 at 14:25
add a comment |Â
1
How do you do with video chat? Is it like in-person chat, or more like the phone? (I'm not suggesting asking phone-screeners to use video chat; I'm suggesting a line of investigation to figure out if your issues are because of the phone itself (not being in the same room) or because of the audio-only signal.)
– Monica Cellio♦
Oct 24 '13 at 20:04
2
This isn't a big one, but it's definitely helped me! I will always dress up (slacks, dress shoes, shirt and tie) even for my phone interviews. It puts me in a more professional mindset even if I'm just sitting at my desk at home! Good luck in the future!
– Callen L
Oct 28 '13 at 20:46
Also not a big one: Smile. No one will see it but it slightly changes the sound of your voice and the person on the other end will notice this. Always worked for me, hope it will do the same for you!
– Dario
Dec 19 '14 at 14:25
1
1
How do you do with video chat? Is it like in-person chat, or more like the phone? (I'm not suggesting asking phone-screeners to use video chat; I'm suggesting a line of investigation to figure out if your issues are because of the phone itself (not being in the same room) or because of the audio-only signal.)
– Monica Cellio♦
Oct 24 '13 at 20:04
How do you do with video chat? Is it like in-person chat, or more like the phone? (I'm not suggesting asking phone-screeners to use video chat; I'm suggesting a line of investigation to figure out if your issues are because of the phone itself (not being in the same room) or because of the audio-only signal.)
– Monica Cellio♦
Oct 24 '13 at 20:04
2
2
This isn't a big one, but it's definitely helped me! I will always dress up (slacks, dress shoes, shirt and tie) even for my phone interviews. It puts me in a more professional mindset even if I'm just sitting at my desk at home! Good luck in the future!
– Callen L
Oct 28 '13 at 20:46
This isn't a big one, but it's definitely helped me! I will always dress up (slacks, dress shoes, shirt and tie) even for my phone interviews. It puts me in a more professional mindset even if I'm just sitting at my desk at home! Good luck in the future!
– Callen L
Oct 28 '13 at 20:46
Also not a big one: Smile. No one will see it but it slightly changes the sound of your voice and the person on the other end will notice this. Always worked for me, hope it will do the same for you!
– Dario
Dec 19 '14 at 14:25
Also not a big one: Smile. No one will see it but it slightly changes the sound of your voice and the person on the other end will notice this. Always worked for me, hope it will do the same for you!
– Dario
Dec 19 '14 at 14:25
add a comment |Â
5 Answers
5
active
oldest
votes
up vote
12
down vote
accepted
Practice.
- Find a good friend who is willing to give you honest feedback
- As HLGEM points out, bonus if they've hired/interviewed from the other side
- Record a short phone interview with them
- Ask your friend to give, "how do you think this went?" feedback
You have to get both your perspective as well as that of people you trust to be able to see a blind spot, generally speaking. Recording this can help you but would be much more beneficial to have a friend/colleague give their thoughts.
Additionally, consider:
- Body language doesn't exist on phone, obviously. Make sure to use clarification, such as, "does this answer your question?" or "so if I understand you correctly, you're asking bla bla bla" or otherwise request feedback which is normally obvious in person. This has the additional effect of making you appear more engaged.
- Speak more quickly (if you are getting "you are boring" feedback ONLY, listen to your speed of voice and decide if this is appropriate)
- Make prepared lists of "topics/answers you can get excited about" and use those during your interview
answered Oct 24 '13 at 16:37
Elysian Fields♦
96.9k46292449
1
Especially find a friend or relative who has been on the hiring end of interviewing.
– HLGEM
Oct 24 '13 at 17:27
On the phone you are not able to see body language, how people are forming their words (looking at their mouth), so speaking more quickly is ill-advised unless you speak at the speed of a lifetime abuser of valium or the like. Otherwise, great advice.
– jmac
Oct 24 '13 at 23:37
Practice with friends can help if those friends have familiarity with the hiring process and take the exercise seriously. youtu.be/4mtUCoosXNA
– Jim G.
Oct 26 '13 at 12:44
add a comment |Â
up vote
5
down vote
Things to look out for:
- Speaking in a monotone. This will make people think you are bored and
boring. Also make sure you don't sigh. - Also make sure that you don't sound like your answer is a question by
rising inflection at the end of the sentence. Makes you look
insecure. - Long pauses after every question which makes them feel you are
looking up the answer to the question. This is especially bad if they
hear you typing. - Failure to ask questions. Interested candidates tend to have questions.
- Clear failure to understand what the question was asking for (this is
especially true if you are interviewing in a language that is not
your native language) on every question. It is ok to ask for some
clarification, if you do it on every question, you do not appear
prepared or you appear as if your language skills are poor. - Behaving as if you are distracted or being distracted by things like
barking dogs or crying children. - Talking about what you were responsible for vice what you actually
accomplished. - Appearing to not be familar with what is on your own resume.
If a technical question is somewhat copmlicated, it is usually better to think out loud, rather than comeup with a complete solution in your head and then talk. This lets the interviewer see your thought process and even if the final answer if not what they were looking for, by discussing as you think it through, they can tell if you what you said makes sense interms of the way you were interpreting the question.
answered Oct 24 '13 at 20:27
HLGEM
133k25227489
I actually cultivated raising the pitch of my voice at the end, since I was being perceived as arrogant a lot, and I noticed a lot of well-respected women who were not perceived as arrogant did this. Probably not relevant to the OP, but might make a difference to a woman who comes along with the same question.
– Amy Blankenship
Oct 25 '13 at 0:10
add a comment |Â
up vote
4
down vote
I worked at a call center while getting my college degree and I've found a lot of advice that I got while working there applies to phone interviews.
Tone of voice is important. Make sure you sound like you're actually happy to have that call.
Speak slowly and clearly. Some people have a habit of speeding up their speech if they get nervous or excited so watch out for that.
Make sure you are in a quiet place. Not only will this make it much easier for you and the interviewers to understand each other but a lot of them consider it unprofessional of you to take the call in an area with a lot of background noise.
If you are taking the call from a cellphone make sure you are in a place with good reception and a strong consistent signal. Nothing is more embarrassing than having to call the interviewer back because the call got dropped or blowing an interview because the reception was so bad you could barely understand them.
Do practice. Most phone screenings wont be super technical but you should be able to answer questions such as "tell us about yourself" or "what's your experience with X" fairly easily.
answered Oct 24 '13 at 20:26
Lee Abraham
651816
add a comment |Â
up vote
2
down vote
Well, I can give you some tips. First, I have a low voice, as well, and I also have a degree in Audio Engineering, so I have quite a bit of insight into the audio issues.
First, many phones don't have very good microphones, and phone networks roll off lower frequencies for bandwidth issues. Your choice of phone can make a huge impact. If you can, get a good headset with a good microphone, and don't use a handheld cell. I recommend the Logitech H800, or something similar. Something with a microphone that comes out in front of your mouth, not on the side of your cheek. Microphone placement helps a lot with the "tone" of your voice. Also, you won't have your "handling noise" from your hand gripping the cell phone or the handset of a desk phone.
Second, posture. Like your grandmother said, sit up strait and pull your shoulders back. Sitting slumped over compresses your chest, making you breathe shallower. This makes you try to "conserve" your air, and you end up mumbling. Proper posture also makes you feel more "alert," and that comes across on the phone. If you can, stand up. It really does help.
Finally, diction. Low-voiced people don't convey as much audio information. There are fewer sound cycles, and fewer harmonics to carry the important language sounds that distinguish "Dog" from "Bog," "Him" from "Whim," etc. Make sure you are clearly articulating your consonants. Don't over-do it, but make them sharp. If you're a "Talk-with-your-hands" type, then by all means use your hands. It will help make your voice dynamic. Have you ever watched a show where a singer is recording? They aren't just sitting there singing, even though only a producer and an engineer are watching them. They're moving, waving their arms, almost dancing. That energy comes through in your voice, and they know that and use it. You can use it, too.
One other technique: When you talk on the phone, visualize the person standing 5 feet or so in front of you, and address that image. We are naturally "lazy" when we don't think anyone's seeing us, and most of us spend much more time talking casually on the phone than professionally (unless you work a call center or a support desk). We have a different demeanor when it's "just the phone." You have to break that habit.
@CallenL suggested dressing up for the interview. If that helps put you in the right frame of mind for the call, then by all means do it.
answered Jan 15 '14 at 18:44
Wesley Long
45k15100161
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up vote
0
down vote
Are you bad in face to face situations also? Or just by phone? Maybe start practicing face to face interview too.
Also, it is very important to smile. Even if body language "does not exist" by phone, some signals can still be sensed.
Regards
answered Dec 19 '14 at 19:57
ctutte
11
Hi ctutte and welcome to The Workplace! On our site, we're looking for answers with some depth that explain why and how. Our goal is to build a library of knowledge for navigating the professional workplace. Please consider an edit to expand, and be sure to answer the full question and provide better or different information than existing answers. See how to answer for details. I hope to see you around! :D
– Matt Giltaji
Dec 19 '14 at 20:20
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5 Answers
5
active
oldest
votes
5 Answers
5
active
oldest
votes
active
oldest
votes
active
oldest
votes
up vote
12
down vote
accepted
Practice.
- Find a good friend who is willing to give you honest feedback
- As HLGEM points out, bonus if they've hired/interviewed from the other side
- Record a short phone interview with them
- Ask your friend to give, "how do you think this went?" feedback
You have to get both your perspective as well as that of people you trust to be able to see a blind spot, generally speaking. Recording this can help you but would be much more beneficial to have a friend/colleague give their thoughts.
Additionally, consider:
- Body language doesn't exist on phone, obviously. Make sure to use clarification, such as, "does this answer your question?" or "so if I understand you correctly, you're asking bla bla bla" or otherwise request feedback which is normally obvious in person. This has the additional effect of making you appear more engaged.
- Speak more quickly (if you are getting "you are boring" feedback ONLY, listen to your speed of voice and decide if this is appropriate)
- Make prepared lists of "topics/answers you can get excited about" and use those during your interview
answered Oct 24 '13 at 16:37
Elysian Fields♦
96.9k46292449
1
Especially find a friend or relative who has been on the hiring end of interviewing.
– HLGEM
Oct 24 '13 at 17:27
On the phone you are not able to see body language, how people are forming their words (looking at their mouth), so speaking more quickly is ill-advised unless you speak at the speed of a lifetime abuser of valium or the like. Otherwise, great advice.
– jmac
Oct 24 '13 at 23:37
Practice with friends can help if those friends have familiarity with the hiring process and take the exercise seriously. youtu.be/4mtUCoosXNA
– Jim G.
Oct 26 '13 at 12:44
add a comment |Â
up vote
12
down vote
accepted
Practice.
- Find a good friend who is willing to give you honest feedback
- As HLGEM points out, bonus if they've hired/interviewed from the other side
- Record a short phone interview with them
- Ask your friend to give, "how do you think this went?" feedback
You have to get both your perspective as well as that of people you trust to be able to see a blind spot, generally speaking. Recording this can help you but would be much more beneficial to have a friend/colleague give their thoughts.
Additionally, consider:
- Body language doesn't exist on phone, obviously. Make sure to use clarification, such as, "does this answer your question?" or "so if I understand you correctly, you're asking bla bla bla" or otherwise request feedback which is normally obvious in person. This has the additional effect of making you appear more engaged.
- Speak more quickly (if you are getting "you are boring" feedback ONLY, listen to your speed of voice and decide if this is appropriate)
- Make prepared lists of "topics/answers you can get excited about" and use those during your interview
answered Oct 24 '13 at 16:37
Elysian Fields♦
96.9k46292449
1
Especially find a friend or relative who has been on the hiring end of interviewing.
– HLGEM
Oct 24 '13 at 17:27
On the phone you are not able to see body language, how people are forming their words (looking at their mouth), so speaking more quickly is ill-advised unless you speak at the speed of a lifetime abuser of valium or the like. Otherwise, great advice.
– jmac
Oct 24 '13 at 23:37
Practice with friends can help if those friends have familiarity with the hiring process and take the exercise seriously. youtu.be/4mtUCoosXNA
– Jim G.
Oct 26 '13 at 12:44
add a comment |Â
up vote
12
down vote
accepted
up vote
12
down vote
accepted
Practice.
- Find a good friend who is willing to give you honest feedback
- As HLGEM points out, bonus if they've hired/interviewed from the other side
- Record a short phone interview with them
- Ask your friend to give, "how do you think this went?" feedback
You have to get both your perspective as well as that of people you trust to be able to see a blind spot, generally speaking. Recording this can help you but would be much more beneficial to have a friend/colleague give their thoughts.
Additionally, consider:
- Body language doesn't exist on phone, obviously. Make sure to use clarification, such as, "does this answer your question?" or "so if I understand you correctly, you're asking bla bla bla" or otherwise request feedback which is normally obvious in person. This has the additional effect of making you appear more engaged.
- Speak more quickly (if you are getting "you are boring" feedback ONLY, listen to your speed of voice and decide if this is appropriate)
- Make prepared lists of "topics/answers you can get excited about" and use those during your interview
answered Oct 24 '13 at 16:37
Elysian Fields♦
96.9k46292449
Practice.
- Find a good friend who is willing to give you honest feedback
- As HLGEM points out, bonus if they've hired/interviewed from the other side
- Record a short phone interview with them
- Ask your friend to give, "how do you think this went?" feedback
You have to get both your perspective as well as that of people you trust to be able to see a blind spot, generally speaking. Recording this can help you but would be much more beneficial to have a friend/colleague give their thoughts.
Additionally, consider:
- Body language doesn't exist on phone, obviously. Make sure to use clarification, such as, "does this answer your question?" or "so if I understand you correctly, you're asking bla bla bla" or otherwise request feedback which is normally obvious in person. This has the additional effect of making you appear more engaged.
- Speak more quickly (if you are getting "you are boring" feedback ONLY, listen to your speed of voice and decide if this is appropriate)
- Make prepared lists of "topics/answers you can get excited about" and use those during your interview
answered Oct 24 '13 at 16:37
Elysian Fields♦
96.9k46292449
edited Oct 24 '13 at 17:30
answered Oct 24 '13 at 16:37
Elysian Fields♦
96.9k46292449
answered Oct 24 '13 at 16:37
Elysian Fields♦
96.9k46292449
answered Oct 24 '13 at 16:37
Elysian Fields♦
96.9k46292449
96.9k46292449
1
Especially find a friend or relative who has been on the hiring end of interviewing.
– HLGEM
Oct 24 '13 at 17:27
On the phone you are not able to see body language, how people are forming their words (looking at their mouth), so speaking more quickly is ill-advised unless you speak at the speed of a lifetime abuser of valium or the like. Otherwise, great advice.
– jmac
Oct 24 '13 at 23:37
Practice with friends can help if those friends have familiarity with the hiring process and take the exercise seriously. youtu.be/4mtUCoosXNA
– Jim G.
Oct 26 '13 at 12:44
add a comment |Â
1
Especially find a friend or relative who has been on the hiring end of interviewing.
– HLGEM
Oct 24 '13 at 17:27
On the phone you are not able to see body language, how people are forming their words (looking at their mouth), so speaking more quickly is ill-advised unless you speak at the speed of a lifetime abuser of valium or the like. Otherwise, great advice.
– jmac
Oct 24 '13 at 23:37
Practice with friends can help if those friends have familiarity with the hiring process and take the exercise seriously. youtu.be/4mtUCoosXNA
– Jim G.
Oct 26 '13 at 12:44
1
1
Especially find a friend or relative who has been on the hiring end of interviewing.
– HLGEM
Oct 24 '13 at 17:27
Especially find a friend or relative who has been on the hiring end of interviewing.
– HLGEM
Oct 24 '13 at 17:27
On the phone you are not able to see body language, how people are forming their words (looking at their mouth), so speaking more quickly is ill-advised unless you speak at the speed of a lifetime abuser of valium or the like. Otherwise, great advice.
– jmac
Oct 24 '13 at 23:37
On the phone you are not able to see body language, how people are forming their words (looking at their mouth), so speaking more quickly is ill-advised unless you speak at the speed of a lifetime abuser of valium or the like. Otherwise, great advice.
– jmac
Oct 24 '13 at 23:37
Practice with friends can help if those friends have familiarity with the hiring process and take the exercise seriously. youtu.be/4mtUCoosXNA
– Jim G.
Oct 26 '13 at 12:44
Practice with friends can help if those friends have familiarity with the hiring process and take the exercise seriously. youtu.be/4mtUCoosXNA
– Jim G.
Oct 26 '13 at 12:44
add a comment |Â
up vote
5
down vote
Things to look out for:
- Speaking in a monotone. This will make people think you are bored and
boring. Also make sure you don't sigh. - Also make sure that you don't sound like your answer is a question by
rising inflection at the end of the sentence. Makes you look
insecure. - Long pauses after every question which makes them feel you are
looking up the answer to the question. This is especially bad if they
hear you typing. - Failure to ask questions. Interested candidates tend to have questions.
- Clear failure to understand what the question was asking for (this is
especially true if you are interviewing in a language that is not
your native language) on every question. It is ok to ask for some
clarification, if you do it on every question, you do not appear
prepared or you appear as if your language skills are poor. - Behaving as if you are distracted or being distracted by things like
barking dogs or crying children. - Talking about what you were responsible for vice what you actually
accomplished. - Appearing to not be familar with what is on your own resume.
If a technical question is somewhat copmlicated, it is usually better to think out loud, rather than comeup with a complete solution in your head and then talk. This lets the interviewer see your thought process and even if the final answer if not what they were looking for, by discussing as you think it through, they can tell if you what you said makes sense interms of the way you were interpreting the question.
answered Oct 24 '13 at 20:27
HLGEM
133k25227489
I actually cultivated raising the pitch of my voice at the end, since I was being perceived as arrogant a lot, and I noticed a lot of well-respected women who were not perceived as arrogant did this. Probably not relevant to the OP, but might make a difference to a woman who comes along with the same question.
– Amy Blankenship
Oct 25 '13 at 0:10
add a comment |Â
up vote
5
down vote
Things to look out for:
- Speaking in a monotone. This will make people think you are bored and
boring. Also make sure you don't sigh. - Also make sure that you don't sound like your answer is a question by
rising inflection at the end of the sentence. Makes you look
insecure. - Long pauses after every question which makes them feel you are
looking up the answer to the question. This is especially bad if they
hear you typing. - Failure to ask questions. Interested candidates tend to have questions.
- Clear failure to understand what the question was asking for (this is
especially true if you are interviewing in a language that is not
your native language) on every question. It is ok to ask for some
clarification, if you do it on every question, you do not appear
prepared or you appear as if your language skills are poor. - Behaving as if you are distracted or being distracted by things like
barking dogs or crying children. - Talking about what you were responsible for vice what you actually
accomplished. - Appearing to not be familar with what is on your own resume.
If a technical question is somewhat copmlicated, it is usually better to think out loud, rather than comeup with a complete solution in your head and then talk. This lets the interviewer see your thought process and even if the final answer if not what they were looking for, by discussing as you think it through, they can tell if you what you said makes sense interms of the way you were interpreting the question.
answered Oct 24 '13 at 20:27
HLGEM
133k25227489
I actually cultivated raising the pitch of my voice at the end, since I was being perceived as arrogant a lot, and I noticed a lot of well-respected women who were not perceived as arrogant did this. Probably not relevant to the OP, but might make a difference to a woman who comes along with the same question.
– Amy Blankenship
Oct 25 '13 at 0:10
add a comment |Â
up vote
5
down vote
up vote
5
down vote
Things to look out for:
- Speaking in a monotone. This will make people think you are bored and
boring. Also make sure you don't sigh. - Also make sure that you don't sound like your answer is a question by
rising inflection at the end of the sentence. Makes you look
insecure. - Long pauses after every question which makes them feel you are
looking up the answer to the question. This is especially bad if they
hear you typing. - Failure to ask questions. Interested candidates tend to have questions.
- Clear failure to understand what the question was asking for (this is
especially true if you are interviewing in a language that is not
your native language) on every question. It is ok to ask for some
clarification, if you do it on every question, you do not appear
prepared or you appear as if your language skills are poor. - Behaving as if you are distracted or being distracted by things like
barking dogs or crying children. - Talking about what you were responsible for vice what you actually
accomplished. - Appearing to not be familar with what is on your own resume.
If a technical question is somewhat copmlicated, it is usually better to think out loud, rather than comeup with a complete solution in your head and then talk. This lets the interviewer see your thought process and even if the final answer if not what they were looking for, by discussing as you think it through, they can tell if you what you said makes sense interms of the way you were interpreting the question.
answered Oct 24 '13 at 20:27
HLGEM
133k25227489
Things to look out for:
- Speaking in a monotone. This will make people think you are bored and
boring. Also make sure you don't sigh. - Also make sure that you don't sound like your answer is a question by
rising inflection at the end of the sentence. Makes you look
insecure. - Long pauses after every question which makes them feel you are
looking up the answer to the question. This is especially bad if they
hear you typing. - Failure to ask questions. Interested candidates tend to have questions.
- Clear failure to understand what the question was asking for (this is
especially true if you are interviewing in a language that is not
your native language) on every question. It is ok to ask for some
clarification, if you do it on every question, you do not appear
prepared or you appear as if your language skills are poor. - Behaving as if you are distracted or being distracted by things like
barking dogs or crying children. - Talking about what you were responsible for vice what you actually
accomplished. - Appearing to not be familar with what is on your own resume.
If a technical question is somewhat copmlicated, it is usually better to think out loud, rather than comeup with a complete solution in your head and then talk. This lets the interviewer see your thought process and even if the final answer if not what they were looking for, by discussing as you think it through, they can tell if you what you said makes sense interms of the way you were interpreting the question.
answered Oct 24 '13 at 20:27
HLGEM
133k25227489
answered Oct 24 '13 at 20:27
HLGEM
133k25227489
answered Oct 24 '13 at 20:27
HLGEM
133k25227489
answered Oct 24 '13 at 20:27
HLGEM
133k25227489
133k25227489
I actually cultivated raising the pitch of my voice at the end, since I was being perceived as arrogant a lot, and I noticed a lot of well-respected women who were not perceived as arrogant did this. Probably not relevant to the OP, but might make a difference to a woman who comes along with the same question.
– Amy Blankenship
Oct 25 '13 at 0:10
add a comment |Â
I actually cultivated raising the pitch of my voice at the end, since I was being perceived as arrogant a lot, and I noticed a lot of well-respected women who were not perceived as arrogant did this. Probably not relevant to the OP, but might make a difference to a woman who comes along with the same question.
– Amy Blankenship
Oct 25 '13 at 0:10
I actually cultivated raising the pitch of my voice at the end, since I was being perceived as arrogant a lot, and I noticed a lot of well-respected women who were not perceived as arrogant did this. Probably not relevant to the OP, but might make a difference to a woman who comes along with the same question.
– Amy Blankenship
Oct 25 '13 at 0:10
I actually cultivated raising the pitch of my voice at the end, since I was being perceived as arrogant a lot, and I noticed a lot of well-respected women who were not perceived as arrogant did this. Probably not relevant to the OP, but might make a difference to a woman who comes along with the same question.
– Amy Blankenship
Oct 25 '13 at 0:10
add a comment |Â
up vote
4
down vote
I worked at a call center while getting my college degree and I've found a lot of advice that I got while working there applies to phone interviews.
Tone of voice is important. Make sure you sound like you're actually happy to have that call.
Speak slowly and clearly. Some people have a habit of speeding up their speech if they get nervous or excited so watch out for that.
Make sure you are in a quiet place. Not only will this make it much easier for you and the interviewers to understand each other but a lot of them consider it unprofessional of you to take the call in an area with a lot of background noise.
If you are taking the call from a cellphone make sure you are in a place with good reception and a strong consistent signal. Nothing is more embarrassing than having to call the interviewer back because the call got dropped or blowing an interview because the reception was so bad you could barely understand them.
Do practice. Most phone screenings wont be super technical but you should be able to answer questions such as "tell us about yourself" or "what's your experience with X" fairly easily.
answered Oct 24 '13 at 20:26
Lee Abraham
651816
add a comment |Â
up vote
4
down vote
I worked at a call center while getting my college degree and I've found a lot of advice that I got while working there applies to phone interviews.
Tone of voice is important. Make sure you sound like you're actually happy to have that call.
Speak slowly and clearly. Some people have a habit of speeding up their speech if they get nervous or excited so watch out for that.
Make sure you are in a quiet place. Not only will this make it much easier for you and the interviewers to understand each other but a lot of them consider it unprofessional of you to take the call in an area with a lot of background noise.
If you are taking the call from a cellphone make sure you are in a place with good reception and a strong consistent signal. Nothing is more embarrassing than having to call the interviewer back because the call got dropped or blowing an interview because the reception was so bad you could barely understand them.
Do practice. Most phone screenings wont be super technical but you should be able to answer questions such as "tell us about yourself" or "what's your experience with X" fairly easily.
answered Oct 24 '13 at 20:26
Lee Abraham
651816
add a comment |Â
up vote
4
down vote
up vote
4
down vote
I worked at a call center while getting my college degree and I've found a lot of advice that I got while working there applies to phone interviews.
Tone of voice is important. Make sure you sound like you're actually happy to have that call.
Speak slowly and clearly. Some people have a habit of speeding up their speech if they get nervous or excited so watch out for that.
Make sure you are in a quiet place. Not only will this make it much easier for you and the interviewers to understand each other but a lot of them consider it unprofessional of you to take the call in an area with a lot of background noise.
If you are taking the call from a cellphone make sure you are in a place with good reception and a strong consistent signal. Nothing is more embarrassing than having to call the interviewer back because the call got dropped or blowing an interview because the reception was so bad you could barely understand them.
Do practice. Most phone screenings wont be super technical but you should be able to answer questions such as "tell us about yourself" or "what's your experience with X" fairly easily.
answered Oct 24 '13 at 20:26
Lee Abraham
651816
I worked at a call center while getting my college degree and I've found a lot of advice that I got while working there applies to phone interviews.
Tone of voice is important. Make sure you sound like you're actually happy to have that call.
Speak slowly and clearly. Some people have a habit of speeding up their speech if they get nervous or excited so watch out for that.
Make sure you are in a quiet place. Not only will this make it much easier for you and the interviewers to understand each other but a lot of them consider it unprofessional of you to take the call in an area with a lot of background noise.
If you are taking the call from a cellphone make sure you are in a place with good reception and a strong consistent signal. Nothing is more embarrassing than having to call the interviewer back because the call got dropped or blowing an interview because the reception was so bad you could barely understand them.
Do practice. Most phone screenings wont be super technical but you should be able to answer questions such as "tell us about yourself" or "what's your experience with X" fairly easily.
answered Oct 24 '13 at 20:26
Lee Abraham
651816
edited Dec 19 '14 at 19:50
answered Oct 24 '13 at 20:26
Lee Abraham
651816
answered Oct 24 '13 at 20:26
Lee Abraham
651816
answered Oct 24 '13 at 20:26
Lee Abraham
651816
651816
add a comment |Â
add a comment |Â
up vote
2
down vote
Well, I can give you some tips. First, I have a low voice, as well, and I also have a degree in Audio Engineering, so I have quite a bit of insight into the audio issues.
First, many phones don't have very good microphones, and phone networks roll off lower frequencies for bandwidth issues. Your choice of phone can make a huge impact. If you can, get a good headset with a good microphone, and don't use a handheld cell. I recommend the Logitech H800, or something similar. Something with a microphone that comes out in front of your mouth, not on the side of your cheek. Microphone placement helps a lot with the "tone" of your voice. Also, you won't have your "handling noise" from your hand gripping the cell phone or the handset of a desk phone.
Second, posture. Like your grandmother said, sit up strait and pull your shoulders back. Sitting slumped over compresses your chest, making you breathe shallower. This makes you try to "conserve" your air, and you end up mumbling. Proper posture also makes you feel more "alert," and that comes across on the phone. If you can, stand up. It really does help.
Finally, diction. Low-voiced people don't convey as much audio information. There are fewer sound cycles, and fewer harmonics to carry the important language sounds that distinguish "Dog" from "Bog," "Him" from "Whim," etc. Make sure you are clearly articulating your consonants. Don't over-do it, but make them sharp. If you're a "Talk-with-your-hands" type, then by all means use your hands. It will help make your voice dynamic. Have you ever watched a show where a singer is recording? They aren't just sitting there singing, even though only a producer and an engineer are watching them. They're moving, waving their arms, almost dancing. That energy comes through in your voice, and they know that and use it. You can use it, too.
One other technique: When you talk on the phone, visualize the person standing 5 feet or so in front of you, and address that image. We are naturally "lazy" when we don't think anyone's seeing us, and most of us spend much more time talking casually on the phone than professionally (unless you work a call center or a support desk). We have a different demeanor when it's "just the phone." You have to break that habit.
@CallenL suggested dressing up for the interview. If that helps put you in the right frame of mind for the call, then by all means do it.
answered Jan 15 '14 at 18:44
Wesley Long
45k15100161
add a comment |Â
up vote
2
down vote
Well, I can give you some tips. First, I have a low voice, as well, and I also have a degree in Audio Engineering, so I have quite a bit of insight into the audio issues.
First, many phones don't have very good microphones, and phone networks roll off lower frequencies for bandwidth issues. Your choice of phone can make a huge impact. If you can, get a good headset with a good microphone, and don't use a handheld cell. I recommend the Logitech H800, or something similar. Something with a microphone that comes out in front of your mouth, not on the side of your cheek. Microphone placement helps a lot with the "tone" of your voice. Also, you won't have your "handling noise" from your hand gripping the cell phone or the handset of a desk phone.
Second, posture. Like your grandmother said, sit up strait and pull your shoulders back. Sitting slumped over compresses your chest, making you breathe shallower. This makes you try to "conserve" your air, and you end up mumbling. Proper posture also makes you feel more "alert," and that comes across on the phone. If you can, stand up. It really does help.
Finally, diction. Low-voiced people don't convey as much audio information. There are fewer sound cycles, and fewer harmonics to carry the important language sounds that distinguish "Dog" from "Bog," "Him" from "Whim," etc. Make sure you are clearly articulating your consonants. Don't over-do it, but make them sharp. If you're a "Talk-with-your-hands" type, then by all means use your hands. It will help make your voice dynamic. Have you ever watched a show where a singer is recording? They aren't just sitting there singing, even though only a producer and an engineer are watching them. They're moving, waving their arms, almost dancing. That energy comes through in your voice, and they know that and use it. You can use it, too.
One other technique: When you talk on the phone, visualize the person standing 5 feet or so in front of you, and address that image. We are naturally "lazy" when we don't think anyone's seeing us, and most of us spend much more time talking casually on the phone than professionally (unless you work a call center or a support desk). We have a different demeanor when it's "just the phone." You have to break that habit.
@CallenL suggested dressing up for the interview. If that helps put you in the right frame of mind for the call, then by all means do it.
answered Jan 15 '14 at 18:44
Wesley Long
45k15100161
add a comment |Â
up vote
2
down vote
up vote
2
down vote
Well, I can give you some tips. First, I have a low voice, as well, and I also have a degree in Audio Engineering, so I have quite a bit of insight into the audio issues.
First, many phones don't have very good microphones, and phone networks roll off lower frequencies for bandwidth issues. Your choice of phone can make a huge impact. If you can, get a good headset with a good microphone, and don't use a handheld cell. I recommend the Logitech H800, or something similar. Something with a microphone that comes out in front of your mouth, not on the side of your cheek. Microphone placement helps a lot with the "tone" of your voice. Also, you won't have your "handling noise" from your hand gripping the cell phone or the handset of a desk phone.
Second, posture. Like your grandmother said, sit up strait and pull your shoulders back. Sitting slumped over compresses your chest, making you breathe shallower. This makes you try to "conserve" your air, and you end up mumbling. Proper posture also makes you feel more "alert," and that comes across on the phone. If you can, stand up. It really does help.
Finally, diction. Low-voiced people don't convey as much audio information. There are fewer sound cycles, and fewer harmonics to carry the important language sounds that distinguish "Dog" from "Bog," "Him" from "Whim," etc. Make sure you are clearly articulating your consonants. Don't over-do it, but make them sharp. If you're a "Talk-with-your-hands" type, then by all means use your hands. It will help make your voice dynamic. Have you ever watched a show where a singer is recording? They aren't just sitting there singing, even though only a producer and an engineer are watching them. They're moving, waving their arms, almost dancing. That energy comes through in your voice, and they know that and use it. You can use it, too.
One other technique: When you talk on the phone, visualize the person standing 5 feet or so in front of you, and address that image. We are naturally "lazy" when we don't think anyone's seeing us, and most of us spend much more time talking casually on the phone than professionally (unless you work a call center or a support desk). We have a different demeanor when it's "just the phone." You have to break that habit.
@CallenL suggested dressing up for the interview. If that helps put you in the right frame of mind for the call, then by all means do it.
answered Jan 15 '14 at 18:44
Wesley Long
45k15100161
Well, I can give you some tips. First, I have a low voice, as well, and I also have a degree in Audio Engineering, so I have quite a bit of insight into the audio issues.
First, many phones don't have very good microphones, and phone networks roll off lower frequencies for bandwidth issues. Your choice of phone can make a huge impact. If you can, get a good headset with a good microphone, and don't use a handheld cell. I recommend the Logitech H800, or something similar. Something with a microphone that comes out in front of your mouth, not on the side of your cheek. Microphone placement helps a lot with the "tone" of your voice. Also, you won't have your "handling noise" from your hand gripping the cell phone or the handset of a desk phone.
Second, posture. Like your grandmother said, sit up strait and pull your shoulders back. Sitting slumped over compresses your chest, making you breathe shallower. This makes you try to "conserve" your air, and you end up mumbling. Proper posture also makes you feel more "alert," and that comes across on the phone. If you can, stand up. It really does help.
Finally, diction. Low-voiced people don't convey as much audio information. There are fewer sound cycles, and fewer harmonics to carry the important language sounds that distinguish "Dog" from "Bog," "Him" from "Whim," etc. Make sure you are clearly articulating your consonants. Don't over-do it, but make them sharp. If you're a "Talk-with-your-hands" type, then by all means use your hands. It will help make your voice dynamic. Have you ever watched a show where a singer is recording? They aren't just sitting there singing, even though only a producer and an engineer are watching them. They're moving, waving their arms, almost dancing. That energy comes through in your voice, and they know that and use it. You can use it, too.
One other technique: When you talk on the phone, visualize the person standing 5 feet or so in front of you, and address that image. We are naturally "lazy" when we don't think anyone's seeing us, and most of us spend much more time talking casually on the phone than professionally (unless you work a call center or a support desk). We have a different demeanor when it's "just the phone." You have to break that habit.
@CallenL suggested dressing up for the interview. If that helps put you in the right frame of mind for the call, then by all means do it.
answered Jan 15 '14 at 18:44
Wesley Long
45k15100161
edited Apr 18 '14 at 0:47
answered Jan 15 '14 at 18:44
Wesley Long
45k15100161
answered Jan 15 '14 at 18:44
Wesley Long
45k15100161
answered Jan 15 '14 at 18:44
Wesley Long
45k15100161
45k15100161
add a comment |Â
add a comment |Â
up vote
0
down vote
Are you bad in face to face situations also? Or just by phone? Maybe start practicing face to face interview too.
Also, it is very important to smile. Even if body language "does not exist" by phone, some signals can still be sensed.
Regards
answered Dec 19 '14 at 19:57
ctutte
11
Hi ctutte and welcome to The Workplace! On our site, we're looking for answers with some depth that explain why and how. Our goal is to build a library of knowledge for navigating the professional workplace. Please consider an edit to expand, and be sure to answer the full question and provide better or different information than existing answers. See how to answer for details. I hope to see you around! :D
– Matt Giltaji
Dec 19 '14 at 20:20
add a comment |Â
up vote
0
down vote
Are you bad in face to face situations also? Or just by phone? Maybe start practicing face to face interview too.
Also, it is very important to smile. Even if body language "does not exist" by phone, some signals can still be sensed.
Regards
answered Dec 19 '14 at 19:57
ctutte
11
Hi ctutte and welcome to The Workplace! On our site, we're looking for answers with some depth that explain why and how. Our goal is to build a library of knowledge for navigating the professional workplace. Please consider an edit to expand, and be sure to answer the full question and provide better or different information than existing answers. See how to answer for details. I hope to see you around! :D
– Matt Giltaji
Dec 19 '14 at 20:20
add a comment |Â
up vote
0
down vote
up vote
0
down vote
Are you bad in face to face situations also? Or just by phone? Maybe start practicing face to face interview too.
Also, it is very important to smile. Even if body language "does not exist" by phone, some signals can still be sensed.
Regards
answered Dec 19 '14 at 19:57
ctutte
11
Are you bad in face to face situations also? Or just by phone? Maybe start practicing face to face interview too.
Also, it is very important to smile. Even if body language "does not exist" by phone, some signals can still be sensed.
Regards
answered Dec 19 '14 at 19:57
ctutte
11
answered Dec 19 '14 at 19:57
ctutte
11
answered Dec 19 '14 at 19:57
ctutte
11
answered Dec 19 '14 at 19:57
ctutte
11
11
Hi ctutte and welcome to The Workplace! On our site, we're looking for answers with some depth that explain why and how. Our goal is to build a library of knowledge for navigating the professional workplace. Please consider an edit to expand, and be sure to answer the full question and provide better or different information than existing answers. See how to answer for details. I hope to see you around! :D
– Matt Giltaji
Dec 19 '14 at 20:20
add a comment |Â
Hi ctutte and welcome to The Workplace! On our site, we're looking for answers with some depth that explain why and how. Our goal is to build a library of knowledge for navigating the professional workplace. Please consider an edit to expand, and be sure to answer the full question and provide better or different information than existing answers. See how to answer for details. I hope to see you around! :D
– Matt Giltaji
Dec 19 '14 at 20:20
Hi ctutte and welcome to The Workplace! On our site, we're looking for answers with some depth that explain why and how. Our goal is to build a library of knowledge for navigating the professional workplace. Please consider an edit to expand, and be sure to answer the full question and provide better or different information than existing answers. See how to answer for details. I hope to see you around! :D
– Matt Giltaji
Dec 19 '14 at 20:20
Hi ctutte and welcome to The Workplace! On our site, we're looking for answers with some depth that explain why and how. Our goal is to build a library of knowledge for navigating the professional workplace. Please consider an edit to expand, and be sure to answer the full question and provide better or different information than existing answers. See how to answer for details. I hope to see you around! :D
– Matt Giltaji
Dec 19 '14 at 20:20
add a comment |Â
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1
How do you do with video chat? Is it like in-person chat, or more like the phone? (I'm not suggesting asking phone-screeners to use video chat; I'm suggesting a line of investigation to figure out if your issues are because of the phone itself (not being in the same room) or because of the audio-only signal.)
– Monica Cellio♦
Oct 24 '13 at 20:04
2
This isn't a big one, but it's definitely helped me! I will always dress up (slacks, dress shoes, shirt and tie) even for my phone interviews. It puts me in a more professional mindset even if I'm just sitting at my desk at home! Good luck in the future!
– Callen L
Oct 28 '13 at 20:46
Also not a big one: Smile. No one will see it but it slightly changes the sound of your voice and the person on the other end will notice this. Always worked for me, hope it will do the same for you!
– Dario
Dec 19 '14 at 14:25