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Dealing with non-existent telephone policy
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I'm in a new job at an university. I sit with three other colleagues in a room. The office location is new as well as the team composition. We recently got phones. The other three team members have rather organizing/marketing roles while I have a software development role. The other team members get a lots of calls within a day while I get barely one in a week. As there is no policy how to handle calls, I asked one colleague how I should handle incoming calls for him. He said that I can answer calls if I want to.
I don't mind answering calls, i. e. I don't have telephone phobia, but it really gets annoying as there is no option to answer the calls from my desk, i.e. I have to get up and walk to his desk. It is also a high level of distraction as my role requires focusing on a topic a lot. So my stance was not to answer calls at all. Recently an other colleague realized that I was in the room while somebody called and nobody answered. When he called back he said to the caller that I was in the room but too shy to answer the call. I got somewhat upset and told him after the call that I'm not a phone assistance.
I don't want to be badmouthed and handle the situation professionally. Should I get over myself and just answer calls?
professionalism communication phone
asked 30 mins ago
user94383
6
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I'm in a new job at an university. I sit with three other colleagues in a room. The office location is new as well as the team composition. We recently got phones. The other three team members have rather organizing/marketing roles while I have a software development role. The other team members get a lots of calls within a day while I get barely one in a week. As there is no policy how to handle calls, I asked one colleague how I should handle incoming calls for him. He said that I can answer calls if I want to.
I don't mind answering calls, i. e. I don't have telephone phobia, but it really gets annoying as there is no option to answer the calls from my desk, i.e. I have to get up and walk to his desk. It is also a high level of distraction as my role requires focusing on a topic a lot. So my stance was not to answer calls at all. Recently an other colleague realized that I was in the room while somebody called and nobody answered. When he called back he said to the caller that I was in the room but too shy to answer the call. I got somewhat upset and told him after the call that I'm not a phone assistance.
I don't want to be badmouthed and handle the situation professionally. Should I get over myself and just answer calls?
professionalism communication phone
asked 30 mins ago
user94383
6
New contributor
user94383 is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
2
Any reason why you're asking us instead of just talking to your regular manager about this?
– Erik
14 mins ago
For the reasons you have described above, every company I've been to, the developers and marketing folk have completely separate work-spaces. You say the 'team composition' is new; is there no option for you to sit elsewhere or with the other developers (if there are any)?
– Kozaky
9 mins ago
add a comment |
up vote
0
down vote
favorite
up vote
0
down vote
favorite
I'm in a new job at an university. I sit with three other colleagues in a room. The office location is new as well as the team composition. We recently got phones. The other three team members have rather organizing/marketing roles while I have a software development role. The other team members get a lots of calls within a day while I get barely one in a week. As there is no policy how to handle calls, I asked one colleague how I should handle incoming calls for him. He said that I can answer calls if I want to.
I don't mind answering calls, i. e. I don't have telephone phobia, but it really gets annoying as there is no option to answer the calls from my desk, i.e. I have to get up and walk to his desk. It is also a high level of distraction as my role requires focusing on a topic a lot. So my stance was not to answer calls at all. Recently an other colleague realized that I was in the room while somebody called and nobody answered. When he called back he said to the caller that I was in the room but too shy to answer the call. I got somewhat upset and told him after the call that I'm not a phone assistance.
I don't want to be badmouthed and handle the situation professionally. Should I get over myself and just answer calls?
professionalism communication phone
asked 30 mins ago
user94383
6
New contributor
user94383 is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
I'm in a new job at an university. I sit with three other colleagues in a room. The office location is new as well as the team composition. We recently got phones. The other three team members have rather organizing/marketing roles while I have a software development role. The other team members get a lots of calls within a day while I get barely one in a week. As there is no policy how to handle calls, I asked one colleague how I should handle incoming calls for him. He said that I can answer calls if I want to.
I don't mind answering calls, i. e. I don't have telephone phobia, but it really gets annoying as there is no option to answer the calls from my desk, i.e. I have to get up and walk to his desk. It is also a high level of distraction as my role requires focusing on a topic a lot. So my stance was not to answer calls at all. Recently an other colleague realized that I was in the room while somebody called and nobody answered. When he called back he said to the caller that I was in the room but too shy to answer the call. I got somewhat upset and told him after the call that I'm not a phone assistance.
I don't want to be badmouthed and handle the situation professionally. Should I get over myself and just answer calls?
professionalism communication phone
professionalism communication phone
asked 30 mins ago
user94383
6
New contributor
user94383 is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
asked 30 mins ago
user94383
6
New contributor
user94383 is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
asked 30 mins ago
user94383
6
New contributor
user94383 is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
asked 30 mins ago
user94383
6
asked 30 mins ago
user94383
6
6
New contributor
user94383 is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
New contributor
user94383 is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
user94383 is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
2
Any reason why you're asking us instead of just talking to your regular manager about this?
– Erik
14 mins ago
For the reasons you have described above, every company I've been to, the developers and marketing folk have completely separate work-spaces. You say the 'team composition' is new; is there no option for you to sit elsewhere or with the other developers (if there are any)?
– Kozaky
9 mins ago
add a comment |
2
Any reason why you're asking us instead of just talking to your regular manager about this?
– Erik
14 mins ago
For the reasons you have described above, every company I've been to, the developers and marketing folk have completely separate work-spaces. You say the 'team composition' is new; is there no option for you to sit elsewhere or with the other developers (if there are any)?
– Kozaky
9 mins ago
2
2
Any reason why you're asking us instead of just talking to your regular manager about this?
– Erik
14 mins ago
Any reason why you're asking us instead of just talking to your regular manager about this?
– Erik
14 mins ago
For the reasons you have described above, every company I've been to, the developers and marketing folk have completely separate work-spaces. You say the 'team composition' is new; is there no option for you to sit elsewhere or with the other developers (if there are any)?
– Kozaky
9 mins ago
For the reasons you have described above, every company I've been to, the developers and marketing folk have completely separate work-spaces. You say the 'team composition' is new; is there no option for you to sit elsewhere or with the other developers (if there are any)?
– Kozaky
9 mins ago
add a comment |
1 Answer
1
active
oldest
votes
up vote
0
down vote
You've basically answered your own question
You can either get up and answer the calls.
Or continue to ignore and potentially get bad mouthed. This doesn't make sense to me as it means you're being distracted by the call as it is so you may as well just answer it.
Your final option is to ask your manager on the correct process here. Potentially they can get you a phone at your desk in which you can remote to and pick up others' phone calls.
answered 1 min ago
Twyxz
5,68352552
add a comment |
1 Answer
1
active
oldest
votes
1 Answer
1
active
oldest
votes
active
oldest
votes
active
oldest
votes
up vote
0
down vote
You've basically answered your own question
You can either get up and answer the calls.
Or continue to ignore and potentially get bad mouthed. This doesn't make sense to me as it means you're being distracted by the call as it is so you may as well just answer it.
Your final option is to ask your manager on the correct process here. Potentially they can get you a phone at your desk in which you can remote to and pick up others' phone calls.
answered 1 min ago
Twyxz
5,68352552
add a comment |
up vote
0
down vote
You've basically answered your own question
You can either get up and answer the calls.
Or continue to ignore and potentially get bad mouthed. This doesn't make sense to me as it means you're being distracted by the call as it is so you may as well just answer it.
Your final option is to ask your manager on the correct process here. Potentially they can get you a phone at your desk in which you can remote to and pick up others' phone calls.
answered 1 min ago
Twyxz
5,68352552
add a comment |
up vote
0
down vote
up vote
0
down vote
You've basically answered your own question
You can either get up and answer the calls.
Or continue to ignore and potentially get bad mouthed. This doesn't make sense to me as it means you're being distracted by the call as it is so you may as well just answer it.
Your final option is to ask your manager on the correct process here. Potentially they can get you a phone at your desk in which you can remote to and pick up others' phone calls.
answered 1 min ago
Twyxz
5,68352552
You've basically answered your own question
You can either get up and answer the calls.
Or continue to ignore and potentially get bad mouthed. This doesn't make sense to me as it means you're being distracted by the call as it is so you may as well just answer it.
Your final option is to ask your manager on the correct process here. Potentially they can get you a phone at your desk in which you can remote to and pick up others' phone calls.
answered 1 min ago
Twyxz
5,68352552
answered 1 min ago
Twyxz
5,68352552
answered 1 min ago
Twyxz
5,68352552
answered 1 min ago
Twyxz
5,68352552
5,68352552
add a comment |
add a comment |
user94383 is a new contributor. Be nice, and check out our Code of Conduct.
user94383 is a new contributor. Be nice, and check out our Code of Conduct.
user94383 is a new contributor. Be nice, and check out our Code of Conduct.
user94383 is a new contributor. Be nice, and check out our Code of Conduct.
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2
Any reason why you're asking us instead of just talking to your regular manager about this?
– Erik
14 mins ago
For the reasons you have described above, every company I've been to, the developers and marketing folk have completely separate work-spaces. You say the 'team composition' is new; is there no option for you to sit elsewhere or with the other developers (if there are any)?
– Kozaky
9 mins ago